SUMMARY OF QUALIFICATIONS

• 8 + years expertise in UPK 2.75 - 12.1 & PowerPoint to bridge learning gaps for end users
• In-depth understanding of business processes for PeopleSoft 8-9.1, SAP 7.10, Siebel 6-8.2.2 & Oracle 11i-12 transforming transactions into simulations
• 8+ years Creating & testing Functional transactions for Purchasing, Epro, Billing, Inventory, Order to Cash, Purchase to Pay, FSCM, GL, AP, AR, SCM, Supply Chain, CRM & Reporting
• Corporate & College Trainer Classroom, WebEx, Computer Based Training (CBT) & Train the Trainer
• Advance skills interviewing SMEs & BAs - use the ADDIE model for successful training outcome
• Create custom system processes, simulations, documentation, test materials, assessments, cheat sheets, localizations, quick reference sheets & job aids
• Commended for documentation development, dedication, being a team player & meeting deadlines

EXPERIENCE

Lead Instructional Developer & Trainer PeopleSoft

Confidential Hartford, CT

• Work with a training group to rapidly learn & adhere to the groups standards, policies & procedures
• Design or critique UPK training material for General Ledger, Reports & Queries
• Met with SMEs to gather information for General Ledger training requirements
• For UAT testing & Training create PowerPoints, work concepts, job aids, cheat sheets, training guides, simulations, exercises & assessments

UPK Instructional Developer & Trainer for FSCM PeopleSoft

Confidential, VA

• Independently worked & made decisions using ADDIE strategy throughout the training process
• Designed UPK training content bridged learning gap for changes in PeopleSoft 8.4 to 9.1
• Worked with Business Analyst to understand training needs, requirements & recommendations
• Transformed 60 test scripts into 125 UPK training guides for - Accounts Payable, Accounts Receivable, Billing, General Ledger, Purchasing, Project Costing, Contracts, Queries & Reports
• Tested each transaction to ensure the accuracy of processes before transitioning to training
• Designed, developed, scheduled & delivered 20 training classes with up to 18 employees per class
• Improved employees transition by identifying & explaining deviations through training via UPK simulations, PowerPoints, cheat sheets, job aids & assessments
• Created UPK standards, style guide & trained the trainer

UPK Instructional Developer SAP

Confidential, TX

• Worked with a UPK team for SAP 7.10 - FSCM- (CLM,CR & BD), SCM - Supplier Relationship Management, Plant Maintenance, Plant Logistics, Warehouse, Order to Cash & Purchase to Pay
• Researched, wrote &/or edited simulations for UPK 11.1 See It, Try It, Know It?, Do It & Print
• Change control procedures - interpret & understand business needs for process improvement
• Developed, defined & documented processes that improve the overall work experience
• Tested each transaction to ensure the accuracy of processes before transitioning to training
• Followed a very strict style guide & maintained accuracy for all documentation created
• Collaborated with Subject Matter Experts to ensure the accuracy of the documents

UPK System Administrator SAP

Confidential, Atlanta, GA

• Successfully installed new UPK database where others ran into issues with current configuration
• Performed extensive investigation of corrupt UPK 3.61 setup on Windows 2003 server, SQL & IIS
• Tested & installed UPK 11.1 pro plus patches on Windows 2003 server through SSO Citrix
• Transferred ODARC files, Localization, Tracker history, customized publishing & templates
• Assessed & fixed localization - translation process of English UPKs to other languages
• Created documentation- requirements, plan of action, use cases, testing & installation processes
• Tested & published SAP UPK Sims matching previous styles, templates & publishing
• Created 5 Quick Reference guides to assist in training new developers via WebEx classes

UPK Instructional Developer Siebel, Big Machines & JDE E1

Confidential, FL

• Used UPK 11.1 pro to create 100 simulations for Siebel CRM, JDE E1, Big Machines & CTI
• Tested & created simulations for Dashboards, Call Center, Contacts, Leads, Quotes, Proposals, Orders & Credit Memos areas under a very tight schedule
• Used ADDIE model to assist with the go live release of training materials, user guides & testing
• Taught new Training Coordinator UPK - fundamentals, developer & publishing
• Published UPKs & linked to SharePoint to access entire player or individual topics
• Assisted the Network admins by answering questions & concerns about UPK server Instructional

UPK Instructional Developer PeopleSoft & Oracle

Confidential San Francisco, CA

• Functionally tested & documented the processes & calculations for PeopleSoft & Oracle OnDemand CRM, Billing, Contracts, Fleet Manager, Cargo, Shipping, Inventory, Business Planning, EPM, Fusion, Queries, Reports, KPIs, Technical & MS Office
• Administrator for UPK - installed, migrated & tested topics transition from UPK 2.75 to 3.62
• Integrated UPK to PeopleSoft Help for CRM Dashboards, Business Planning & Fleet Manager
• Linked UPK published topics to SharePoint Knowledge Center - to access by individual topic
• Created multilevel UPK Website using HTML which was later transferred to SharePoint

Lead UPK Instructional Developer PeopleSoft 9.0 FSCM

Confidential, FL

• Authored role based ePro, Workflow & Inventory - ILT, WebX & self paced
• Assessed & mapped security roles to successfully match UPK curriculum path for staff
• Planned, developed & tested processes to ensure precise UPK user training & documentation
• Developed a process-based train-the-trainer approach ensuring UPK training is specific to jobs
• Worked with Directors to determine the training needs of the management & staff
• Participated as needed in test script development & execution

UPK Instructional Developer, Trainer & Senior Analyst PeopleSoft 8.9 FSCM

Confidential, GA

• Tested & documented UPK PeopleSoft Order to Cash - Purchasing, Inventory, Billing, AP & AR
• PeopleSoft UPK developer & trainer- 5 modules, queries & entire technical batch process
• Managed & assisted project resources - Liaison to all Consultants & Data Entry employees
• Drove process & functional design activities through fit gap - created requirements & use cases
• Responsible for all Data analysis using SQL for manual migration & cleansing of data in tables
• Participated in definition of jobs, responsibilities & security access for new user processes
• Developed intricate Visio maps of business processes to assure project met policies
• Provided functional guidance to Legal, CIO, VPs, directors, technical team & end users

Senior Business Analyst & Project Manager

Confidential, GA

• Managed multiple cross-functional projects simultaneously- Warehouse, Work Load & Mobility
• Optimized planning, inventory, purchases, slashed inventory costs, gained control of inventory
• Introduced real time Dashboards - scheduling, viewing tasks, setting reminders & KPI graphs
• Scheduled meetings, JAD sessions & technical design sessions with IT & Business
• Informed diverse groups of progress & obstacles by providing status reports of risks & issues
• Worked with engineers to develop detailed & creative solutions to complex problems
• Converted business requirements into work flow process designs using Visio
• Developed & produced written materials for Executives ~ Scope, Objectives, BRP & Training
• SharePoint Administrator - kept all material up to date & accessible - created policy & procedures

Senior Methods Analyst

Confidential, GA

• Provided guidance in Supply Chain Planning solutions to increase customer service levels
• Enabled total visibility to carrier rates, schedules, in-transit events, & delivery information
• Streamlined transportation processes as part of the end-to-end operations for FGV Dashboard
• Validated key information for Supply Chain transportation data to assess KPI reports for billing
• Created & revoked user access, researched, scrubbed data & resolved system related issues
• Worked with the System Support Team troubleshooting 20 systems data migration to FGV
• Used SQL & Toad to manage databases, change management & accelerate issue resolution

Senior Business Analyst Siebel

• Siebel SME -provided functional expertise in Siebel CRM & UCM solution ERP implementation
• Used SQL & Access for examining & explaining migration of data to Siebel
• Illustrated changes in customer hierarchies, mirrored D&B, showed impact to existing systems
• Defined requirements to interface all current & legacy data into a central data warehouse
• Designed Visio process flows mapping data cleansing process ensuring accuracy data migration
• Participated in JAD sessions to capture business requirements & ensure data integrity processes
• Maintained defects & UAT test scripts in Test Director for developers & off shore teams to repair
• Created & maintained documents ~ Analysis & Design, Training & Internal Control Documents
• Used PowerPoint & WebEx to explain new business processes & impacts to the end users
• Achieved certificates in Ascentials Profile & Quality Stage classes

Lead Security Admin Siebel & HR PeopleSoft Tester

Confidential Atlanta, GA

• Delegated work to the Siebel security team for security changes & development updates
• Designed & distributed S.A.F.E. process in Lotus Notes for security authorization for Siebel
• Wrote security technical documentation for knowledge transfer for peers, customers & stores
• Head of Tier 3 security help desk Siebel issues, escalations, resolution & captured in Vantive
• Executed security administration tasks within SSO Siebel CRM & UTM LDAP
• PeopleSoft 8 QA tester HR module for migration to Siebel
• Used WINSQL for data matching, EIM data loads for builds & regression smoke tests
• Conducted UAT & system performance testing after migrations to servers
• Successfully implemented the rolled out of Siebel 7.5 to stores & Corp offices

Senior Business Analyst Siebel

Confidential Atlanta, GA

• Responsible for issue resolution in Siebel CRM & Order Management to optimize sales in the field
• Collaborated with colleagues to develop greater knowledge & share lessons learned
• Developed & documented detailed specifications for implementing upgrades to systems
• QA tested Siebel using & updating scripts to mirror the proper end user roles (UAT)
• Performed complex Siebel queries for report generation & proper work flow in territories
• Merged & cleansed Info USA data to update company information & hierarchies
• Setup new users in Siebel created - remote users, responsibilities, territories & positions
• SharePoint maintained documents for projects - add, edit & delete rights
• Promoted 3 times within 4 months to become Senior Business Analyst to cover entire West area