SUMMARY:

Results-oriented and an innovative Senior Program/Project Management Professional with extensive background in PMO development, project portfolio management, SDLC, business process improvements, PMBOK and various methodologies to deliver data warehousing projects within established scope, budget and timeline. Skilled in IT governance, Leadership, ROI, customer satisfaction, strategic planning, motivating others to achieve business goals.

• Experience of implementing, delivering and managing multiple large scale complex projects from concepts through completion within established scope, time and budget using best practices, methodology (Waterfall, Agile or Scrum), policies, procedures and processes via developing and implementing virtual corporate PMO to link IT and business strategies. Led enterprise PMO for program portfolio management, automate IT processes and implemented project management tools. Experience working on client facing projects and working directly with clients and vendors.
• Provided oversight and accountability for the programs of enterprise-wide IT project portfolio to ensure that delivery of program/projects met established time, cost and quality metrics and satisfied business needs; developed delivery processes outlining how the programs/projects will be managed for global IT and business.
• Defined phase deliverables, tracked milestones and incurred expenses versus planned expenses, scheduled roles and resources, evaluated risks and recommended contingency plans for executive program status reporting. Reviewed monthly dashboard and status reports with executive board members.
• Provided strategic roadmap, managed/controlled financial budget and ROI to align IT and business goals. Supported corporate demand and resource planning tools.
• Ensured Project/Program plans included: Scope, Schedule, Cost, Quality, Communication, Risk, Staffing, and Issue and Procurement management. Ensured team members delivered all documentations for all phases.
• Communicated effectively with staff and management on status, issues, risks, project goals and objectives. Led project/program team meetings and steering committee meetings as required, including preparation of meeting agendas and meeting minutes. Managed Customer and Vendor relationships.
• Contributed to the strategic direction and planning of an application within the IT organization, led and managed high profile large complex data warehousing fixed bid projects with cost reduction and expense savings by $1.5 million annually and increased revenue by $30,000,000 for financial services company.
• Managed e-commerce database for sales and marketing, custom software application development, web, client server, DC migration, infrastructure, expense saving, client-partner relationship, COB/BAU and compliance programs/projects with large project team members from cross functional teams for retail, automotive, custom software development, marketing and financial services companies.
• Engaged with sales and marketing in RFP process; procurement and cross-functional teams to implement web portals and database solutions.
• Acquired knowledge of ITIL processes, business process modeling, capacity, resource planning and managing resource allocation for prioritized projects using Planview, Changepoint, EPM, Clarity and PPM tools. Implemented effort, resource and pricing model for project cost estimation.
  

Technical Skills:

Tools: PPM, MS Project, Planview, Clarity, SharePoint, Changepoint, Enterprise Project Manager, Power Point, Visio, Word, Excel, MS office suites, Lotus Domino, PMO tools, SDLC, Cognos, Business Objects, Lotus Notes
Environment: Data Warehousing, Oracle E-business, Project server, .net, TSO/ISPF, SOA, OS/MVS, IBM PC, Linux
Languages: XML/SOAP, SQL, Java, JBoss, J2EE, HTML, COBOL II, COBOL, MVS/JCL, VSAM, CICS, C
Database: Oracle DB, Data Warehouse, Data mart, Teradata, IBM DB2

Professional Experience

Confidential, 12/08 – 05/10
Program Management Consultant (Clients and Vendors)

• Implemented and supported EPMO for IT governance and e-commerce business process improvements /functions and Project/Program Management methodologies, PM best practices, policies and procedures to improve communication in a corporate environment for Tricom, Satyam, Infosys, TCS and doctor’s offices.
• Worked with 3rd party vendors, IT and e-commerce business team for business process analysis, needs, project prioritization, portfolio management to implement large Data Warehousing program using SDLC.
• Provided directions to project managers and team members to complete project deliverables on time, within budget and satisfying business scope. Participated with IT, business and steering committee to build and implement strategic road map for e-commerce business group. Managed custom application development.

Confidential, 02/08 – 12/08
Project Management Expert

• Effectively supported and implemented project portfolio management methodology (ChangePoint), tools, processes, procedures and best practices for custom application development and solution delivery directors; and Project Managers within PMO. This has improved quality and timeframe of solution delivery by 50% and increased client satisfaction.
• Took leadership to identify the current and future state of the corporate PMO and resolved the gap.
  Led and managed product development activities from inception through completion. Assisted sales/marketing and e-commerce business teams to negotiate vendor contract, agreement and fix bid pricing for retail clients.
• Budgeted, forecasted and analyzed expenses and capital budget. Took leadership that required additional responsibilities to develop and implement effort and pricing estimation grid for custom database solutions which helped sales team to negotiate the fixed cost for custom database build projects with clients and increased the revenue over $5 million/quarter; assisted executive management with special projects and strategic planning and increased the organic growth, benefits and retained existing customers.
• Participated in contract negotiation with sales team and client, managed client deliverables & milestones, scope, risk, issues and tracked financial success. This helped in receiving all funding from client to build custom database for marketing and analytics.
• Worked very interactively with Product Manager and Executive Management to track and escalate issues, prioritized and managed change requests to minimize the risks and improved the processes for product quality and customer satisfaction.
• Coached and trained Project Managers and Technical managers to utilize the best practices to deliver quality projects. Developed project plans, milestones and timelines to baseline tasks required for the completion of projects.
• Managed cross-functional teams that included 25 members from PMO, requirements/analysis, design, application development, technology operations, QA, testing, client services, and service delivery.

Confidential, 10/06 – 01/08
Senior Project/Program Manager

• For the largest Automotive client (GM) delivered and managed very high profile complex project/s to implement and build database system for real-time interactive recognition solution to lift their sales and marketing to save $44 MM over 5 years of span.
• As a BPO increased company’s revenue by $3 MM within a year.
• Engaged IBM, Digitas, One Source, On Star, Cap Gemini, Wipro, OOH, Lead Broker and other vendor partners and improved client satisfaction.
• Responsible for the design, development, and implementation of an automotive PMO Center.
• Improved automotive program/project delivery processes and procedures for internal/external clients.
• Implemented project management standards, guidelines, policies and SDLC procedures.
• As a senior member of PMO team engaged with process, QA audit and tools team to audit major projects and ensured quality, scope and budget of major projects.
• Provided technical and analytical guidance to project managers. Led program / project status meetings and presented overall program status reports to senior executive team. As a result solution delivery timeframe and quality of products were improved by 50%.
• Lead e-commerce process engagement teams, process improvement teams, project teams and process re-engineering teams on all aspects of process management, including design, documentation, tools, metrics and methodologies. Implemented PMO processes to reduce the cycle time by 25%.
• Participated as an active member of the IT delivery Management team in engagement delivery and process improvement exercises.
• Developed and implemented capacity and resource planning model to forecast the ability to support and deliver high profile projects for an Automotive PMO. As a result product was implemented with optimal resources and approved budget. Conducted semiannual performance evaluation of project team members.

Confidential, 05/06 – 09/06
Senior Project Manager

• Assisted in developing and implementing ITIL processes, workflows, best practices, project management methodologies and SDLC for consistent IT service delivery management.
• Prepared presentation for Sr. VP/directors to receive approval on the OBS, process flow of IT project requests and project prioritization to serve business for ESM and corporate PMO team. As a result IT and Business started following the process/procedures and achieved increased efficiency in delivering the solution.
• Presented portfolio management and SDLC tollgate processes to VP and CIO, received approval and implemented defined processes.
• Completed beta testing and proved the efficiency in delivering BAU and IT programs and projects within the estimated timeframe under approved budget and defined resources.
• Led and managed BI/Data warehouse high priority/profile project to implement within the budget and timeframe which helped to increase their sales and marketing of the products.
• Directed technical leads utilizing SDLC, project management best practices, policies and procedures which helped them providing best service to their business users.
• Improved data flow communications among IT and Business users via delivering functional/technical specs weekly meetings statuses, dashboard status reporting on a regular basis.

Confidential, 01/02 – 04/06
Program Manager/Senior Project Manager

• Took leadership to design, develop, and implement corporate PMO Center Of Excellence from scratch.
• Successfully implemented EPMO, SDLC methodology for application development and SOX compliant processes to deliver the software packages for quality and consistency that has improved performance reporting and communications for clients and offshore site. Coached and mentored the team members on PMO processes and templates for consistency and increased their efficiency by 50% to complete their assigned deliverables on time.
• Participated in the design, development, Planview implementation, and ongoing maintenance of Technology Services project management policies, procedures, and best practices.
• Mentored PM’s on PMO processes, project management tools and methodologies for successful implementation of all projects on time, within the budget and with quality.
• Ensured compliance monitoring is in place, including processes of management of operational risk, in accordance with company’s and regulatory standards. Implemented PMO project self audit process to catch defects prior to external audit to be 100% compliance and ensured all PM’s are utilizing it to deliver the software package with quality.
• Successfully managed and led many The Home Depot and Retail Private Label portfolio projects from client concepts to all the way through completion at the same time. Managing many other day to day activities for Retail Private Label and Business as Usual projects.
• Functioned as a Sr. Program Manager to lead IT project managers team, implement SDLC model for RPL and Oil portfolio w/varied senior level responsibilities to focus on program / project management, systems engineering, and process improvement, techniques, and best practices ensuring system integrity from user concept all the way through validation to deliver projects to clients on time using ITIL processes.
• Identified gaps in SDLC, took leadership and worked very closely with PMO taskforce group to implement streamlined program life cycle from initiation through execution, development management tools, techniques and best practices. Educated project/business owners on processes and templates. As a result all projects used SDLC methods across the organization.
• Oversaw multiple e-commerce high-priority projects and database marketing projects, which often required considerable resources and high levels of functional integration. Led/managed delivery of highly visible, cross-functional projects to communicate project status with all levels of management. Provided leadership in this role to other project managers with varying levels of experience.
• Contributed to the development of the department and took additional challenge in educating and mentoring others within the department. Developed, proposed and implemented new processes and procedures improvements within project management via methodology, tools and skills development.
• Conducted semiannual performance evaluation of project team members.
• Worked with business owner, key decision maker designee for IT project selection & prioritization for RPL portfolio clients and prepared strategic roadmap.
• Identified and scheduled project deliverables, milestones, and required tasks to assign duties, responsibilities, and scope of authority to project personnel. Directed & coordinated activities of project personnel to ensure project progresses on schedule.
• Engaged all key stakeholders, contributors, and business and technical resources that must participate in a given project. Ensured project contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Created and managed project plans that facilitated requirements gathering, scope definition and control, resource planning, risk management, schedule development, quality control, performance reporting, and communications.
• Facilitated regular project meetings and follow up with team members as required to resolve issues and maintained focus on project deliverables. Document, assign, and monitor project risks, issues, and action items to ensure project progress.

Confidential, 11/95 – 11/01
Senior Technical Consultant/Project Leader

• Managed team of 9 members to design and deliver consulting solutions related to supply chain strategy, supply chain planning, sales and inventory management functions from development, quality assurance, application support, solution analyst and DBA to implement Strategic Performance Reporting Systems data warehousing and BI projects per business user’s request. Managed & coordinated assignments for programmer analysts and consultants. Worked closely with the business lead to select and prioritize the projects for release implementation which helped in decision making and reporting sales and inventory data.
• Developed and maintained project plans using MS Project to identified tasks and resources needed, dependencies, timeline and other specifications. Utilized SDLC methodology to deliver good quality project.
• Conducted project processes sufficient to ensure that assigned projects meet the business requirements and objectives and are achieved within the estimated time frame and within the budget.
• Coordinated/scheduled human and technical resources.
• Estimated resource needs and timeframe requirements to meet project deliverables.
• Communicated project status with business support manager and senior management, identified and resolved issues and controlled project scope to deliver projects on time.
• Developed Business Functional Specs and technical program specs; handed to developers for development.
• Provided technical direction, coaching and guidance to less experienced staff and new associates on the team to meet the deadline of all projects and to enhance their proficiency.
• Successfully gathered and authored the users’ requirements and effectively communicated those with development team for data quality and integrity. Successfully managed all assigned projects using SDLC process for all phases.
• Communicated effectively with business partners to understand business needs, prioritized, formulated and implemented solutions for business needs and proactively provided guidance to others.
• Identified requirements by constantly working with Business Partners to understand their needs, investigated and recommended various alternatives and recommended appropriate solution for application development, enhancement or modification to enhance system performance.

Confidential, 1995 – 1995
Senior Programmer Analyst

Confidential, 1992 – 1994
Programmer Analyst

Education

• Pursuing MBA Program Management
• Project Management Professional from PMI
• PMO Methodologies, PMBOK, ITIL, CMMI
• Computer Science, NEIU - Awarded Magna Cum Laude, Dean’s honor’s list
• Diploma in Computer Studies, Bombay, India
• Diploma in Medical and Lab Technology, Bombay
• BS Microbiology, Bombay University

Company Sponsored Training

• Financial training for IT professionals
• Leading teams and Managing people
• Team Effectiveness

Awards

Received Leadership, Client Gold, 8 "Above and Beyond the Call of Duty" employee recognition, 3 Quality Excellence, 3 Customer Satisfaction and 3 “All Star” awards in a matrix organization.

Special Programs:

• Provided consulting to CIO and Sr. IT Director to map the corporate structure, current processes for successful implementation of Planview for Program Portfolio management, BPI and to implement corporate PMO. Assisting them in gap analysis and setting up policies and procedures for virtual PMO functions and to improve the data fallow across the organization.
• For database marketing partnered with Delivery Executive and Sr. Account Executive in defining WBS between GM and Acxiom Automotive group to implement program management methodologies, policies and procedures for portfolio management to deliver the client solutions on time within the budget and on schedule utilizing PMO.
• For retail organization partnered with Sr. VP and Sr. IT Directors to develop OBS and implement Corporate ITSM. Participated in mapping corporate data structure to analyze governance model to support PMO.
• For financial services organization participated in discovery sessions with Sr. VP and CIO to map and review the employee’s skills, technology tools, their use and types of servers utilized by each functional area and department within the organization to develop and implement Program/Project Management Office for Project Portfolio Management (Planview). Developed and implemented policies, procedures and processes across the organization. Partnered with executive members and KDMD in creating Organizational Breakdown Structure (OBS) to set up virtual PMO functions.