OBJECTIVE:

Rewarding, highly visible position as a major contributor in Business Development, Product Management, Technical Marketing and/or Program Management.

PROFESSIONAL EXPERIENCE:

• Technical Marketing, Product Management, Proposal Writing, Trade Shows.
• Product Demonstrations and Presentations.
• Large Project Management
• Requirements Gathering and Needs Analysis.
• Imaging and Information Management Systems.
• Business Process Reengineering
• Web Based Business Applications, E-Commerce

Confidential Atlanta, GA

Project Manager, June 2008 - 2010

Project Manager for unified desktop application implementations.

Jacada is a software products company based in Atlanta with worldwide operations and worldwide a client base. As a Project Manager I managed several projects to implement the company’s software platform and products to create customized unified call center desktop solutions.

As Project Manager I managed a team of contract developers and company resources to implement a custom desktop solution for an insurance company in Nashville, TN. In this project we on boarded a team of contract java developers, trained them in the company’s products and developed the solution. I was responsible for managing requirements and ensuring the implementation adhered to company implementation guidelines and quality standards.

As the Project Manager I guided the implementation of a call center payment application at an insurance company in Columbus, OH. I assisted in the requirements gathering, defining the solutions and ensuring client agreement of the solution content. I also provided management oversight of Jacada’s onsite client facing consulting team.

I replaced the Project Manager on a unified desktop implementation project for a Gas and Electric Utility in New York State. When I became project manager the project was out of control, it had no defined scope, the project team was not executing successfully and the development was being done offshore by an organization that was not able to produce the quality desired. I performed a gap analysis to define the scope, replaced the offshore development team with an Atlanta based development team, managed the remediation of the offshore code and successfully guided the project through the delivery of the first phase.

Confidential Atlanta, GA

Contract Project Manager, January 2008 – March 2008

Project Manager for a unified desktop application implementation for a call center operator in Bristol, UK

My client, a software company based in Atlanta, provides tools used to create unified desktops for call center agents. The engagement was to assume the Project Manager role and work the project to completion. I applied project management practices, implemented a development planning process, implemented knowledge transfer, developer mentoring, project reporting, and mentored the client’s management to build a repeatable development cycle. Using a best practice approach I was able to calm the environment and create a productive and successful working environment.

Confidential Atlanta, GA and Port Townsend, WA

imobile developed a comprehensive set of solutions that allow DoD Suppliers to meet and exceed the requirements of the DoD RFID and UID mandates. Our solutions include generation of RFID-MSL's, RFID Pro-Labels, DD-250's, UID Labels; and the submission of their data to WAWF and/or the UID Registry. These are all part of our software and service offering. We support popular RFID & UID hardware for a totally integrated RFID/UID turn-key solution.

Director of Technology, July 2004 to January 2008

• Responsible for the development of software solutions for RFID and UID compliance for DoD vendors.
• Evaluate RFID components and devices.
• Evaluate part marking devices.
• Integrate / interface devices in the solution.
• Java, web based applications, MySql, Apache, Lynx, MS-XP based multiple user solution.
• Represent the business at trade shows and conferences.
• Responsible for solution architecture and implementation.
• Develop partnerships with vendors.

Confidential Atlanta, Georgia

The HP is a leading technology solutions provider for consumers and businesses with market leadership in fault-tolerant servers, UNIX® servers, Linux servers, Windows® servers, storage solutions, management software, imaging and printing and PCs. HP invents, engineers and delivers technology solutions that drive business value, create social value and improve the lives of our customers.

The network service provide segment of the HP Solutions Organization develops, manages and markets custom solutions to solve critical telephony issues for wireline and wireless network operators. HP SO’s solutions contain propriety intellectual property developed by HP and integrate a large portfolio of partner technology to create complex and robust solutions that directly address network operator and enterprise problems. HP SO addresses market needs for revenue generating services and highly effective infrastructure services with next generation platform that improve operating efficiency and time to market.

WW Solution Business Manager, December 2001, to July 2004

Confidential NSPBU Marketing

• Develop software solutions for the network services provider world wide market place, focus on mobility. I managed the development of solutions for multimodal portals, next generation gateways (WAP 2.0), utility computing environments and integrated systems management.
• Contribute to solutions for service delivery platforms, PwLAN, messaging, MMS and web services solutions
• Develop solution content, define and manage the features, road map and plan of record.
• Develop market message and positioning.
• Represent solutions with client and during trade events.
• Assist in solution architecture and proposals
• Developed partnership relationships with network services provides and enterprise clients.

Engagement Manager, July 2000 to December 2001

Confidential

Middleware Consulting Practice

• Defined the product road map to create a portal framework product offering for the middleware division. I identified market needs and defined the features that were required to deliver the product to the market place.
• For a mobile phone operator in Switzerland I manager the development of a portal that enabled mobile device users to access Internet based information using WAP, Web and PDAs. I represented HP as the onsite project manager. As the project manager I was responsible for managing the relationship with the client, managing the project team, assisting in analysis and requirements gathering and identifying additional project opportunities.
• Managed several concurrent projects. As the Bluestone engagement manager in the southeast I am responsibility for the management of professional services projects. I identify new project opportunities and extensions.
  

Hewlett-Packard Middleware Division is a leader in business-to-Web and wireless technologies. Companies deploying e-business applications rely on HP middleware solutionsto provide comprehensive e-business platforms, Internet-class infrastructures, and robust integration services that e-business success demands. HP Middleware Division (formerly Bluestone Software, Inc.) wasacquired byHewlett-Packard in January 2001.

Now as HP Middleware Division, ourproducts allow customer business agility by delivering a highly scalable, reliable, and secure infrastructure platform for the rapid development, integration and deployment of e-services.

Confidential Atlanta, Georgia
The Cap Gemini Group, is the leading European management consulting and I.T. services group. With a significant presence in 20 carefully selected countries, its businesses are those of management consulting, I.T. consulting, systems integration, software development, outsourcing and training. At the end of 1998, the Group had over 38,000 employees across the world.

The Cap Gemini Group is capable of offering a full range of services for which it selects leading-edge techniques and the best proven methods, consolidated and formalized in its PERFORM methodology. PERFORM is used group wide and is ISO 9001 certified, as are the majority of the Group's subsidiaries.

Principal Consultant, January 1999 to July 2000

• For a bank in Maryland, I managed the support team for an image based lockbox system. The responsibilities included production support and enhancement of the system. The system performed image scanning of remittance documents and payment checks. The images were using to process the payments through deposit and then retained on-line for reference. As the team lead I managed a team of 4 developers, system engineers and analysis’s. During the project we identified problems and solutions to improve the stability of the system.
• For an insurance company in Madison Wisconsin, I performed a business process reengineering study of new business and claims processing in commercial and residential business lines.
• For a Texas based manufacturing company, I performed needs analysis and requirements gathering for an e-commerce web site. The project included working with the technology, business and marketing organizations to capture the business goals and translate them into requirements. Integration with legacy back office systems was analyzed to source order or invoice information for presentation in the web site. I designed the application framework and security model and assisted in the development of the logical database model. During the project I also assisted in the development multiple look and feel prototypes that were used by management to clarify the direction of the web identity. The project included streaming video, statement presentation and web robots.
• I performed industry research for a Florida cruise company to identify the best practice organizational structure for e-commerce business unites. The project involved identifying and interviewing peer manager in business and technology at other e-commerce business to determine the best practice organizational model. The best practice model was used by the client to reorganize its business structure.
• I performed an enterprise wide imaging and document management assessment for an impaired risk life insurance company. The company currently manages over 200,000 enforce policies and a 14 year collection of terminated policies using a paper process. The purpose of this project was to examine both the production oriented policy processes and business operations processes to identify the opportunities to use document imaging and document management technologies to improve the business processes, increase customer responsiveness and reduce cost. The assessment was performed over a four week period and developed recommendations to use document imaging, document management, electronic document interchange (EDI), Internet access, data warehousing and increased application integration to provide enhanced levels of service and cost saving.

Confidential Atlanta, Georgia
CSD Incorporated, a Massachusetts corporation, is a privately held consulting and contract engineering company. The company undertakes a wide range of projects with several areas of special interest, including: embedded systems, machine control, automation, imaging, document management, business process engineering and data driven Internet applications.

Principal, January 1998 to January 1999

• I analyzed the storage and management of BellSouth’s collection of easement documents. I developed requirements and the prototype for electronic easement document storage.
• Develop Web product for receiving and distributing faxes using NT, Active Server Pages, Java, VB and C/C++.
• I performed Business Process Analysis for BellSouth’s Regional Landbase center. The center maintains the digital maps of the BellSouth’s service area. I Analyzed and reengineered the work process including workflow, document management and integration with GIS mapping software.

Confidential Atlanta, Georgia
The UniLink Group develops web enabled e-commerce application for three-tiered distribution. It builds applications for warranty claims processing and order entry. The company focused on the heating/air conditioning, electrical and plumbing vertical markets. The primary application provider the means for user to enter warranty claims web enabled forms. The forms were process and validated using rule sets the implemented the unique requirements of each manufacture. The claim was validated and forward using EDI technology to the manufactures system for automated processing. The system was used to reduce the processing time of claims from 6-8 weeks down to 24 hours.

Director of Technical Services, June 1997 to January 1998

• Responsible for all technical operations including, product management, sales support, development management and deployment.
• Work with customers to capture requirements, build and deploy solutions.
• Manage product development of Internet based electronic commerce solutions for the distribution market.
• Working with an out source development organization, I stabilized the product and moved it pilot to production.

Confidential now Treev

Herndon, Virginia
Network Imaging is a developer of software product for document imaging, document management, business process reengineering and COLD. The company provides leading edge enabling layer client/server products for building distributed repository solutions using its flag ship product Object Manager. The company’s workflow product is used to implement production reengineering solutions

Manager, Presales, December 1995 to May 1997

• As Manager of the Presales organization I was responsible for staffing and resource allocation. I managed Presales resources, including personnel and facilities. I presented the technical architecture of the company products to customers.
• Provide direct support for the Commercial and Federal sales groups.
• Work with customers to translate requirements into product based solutions.

Regional Support Specialist,

BellSouth Project Manager,January 1995 to December 1995

• The on-site Project Manager for the development and installation of a 60 server, 3500 seat engineering document management enabled workflow system in a nine state region. Starting with the initial requirements gathering, design and development I enabled each step of the process as the primary customer contact and major contributor.
• As the site project Manager I was the primary contact for the customer and other vendors. I negotiated requirements, functionality and schedules. I worked with both project staff and end users to ensure the successful deployment of the system.
• I directly managed both company and BellSouth staff during the project. I interacted with the client at all levels, including field end users, project staff, and corporate management.

Regional Support SpecialistSeptember 1994 to January 1995

• Provided pre-sales support for the company’s information management products which include; document imaging / information archiving and workflow systems. In this role I worked with the sales force, value added resellers and customers to identify requirements and develop solution.
• Demonstrate functionality.
• Assisted in the roll out of the company’s new products, this included the workflow product. Through the analysis of customer requirements, I identified enhancements which were incorporated into the core product.

Confidential now Dyncorp

Fairfax, Virginia
CBIS Federal was a federal system integrator primarily providing services to the Treasury Department. Between 1991 and 1994 CBIS Federal built an imaging practice that provided imaging and workflow solution to the federal and CJIS and Telco markets. Using the CBIS Enterprize™ platform, CBIS provided client/server solutions for document imaging, COLD and information repositories.

I identified and defined new product solutions for CBIS Federal. Using the CBIS Enterprize™ platform, I defined the application requirements for the CBIS Enterprize™ BIRS application. The BIRS application was developed to provide customer support representatives (CSR) access to historical billing reports. Prior to BIRS CSRs could only access unformatted print stream reports, with BIRS the CSR was presented the bill in the same format, look and feel, as the customer’s printed version. The BIRS application proved to be a great improvement in the handling of call distributes sense it provided the CSR with the same document as the customer, the formatted bill.

I work with the CBIS wireless, wireline and long distance sales organizations to provide sales training, identify opportunities and market the company’s products. By the beginning of 1994 a $10 million business opportunity had been developed.

Product Manager, 1991 to September 1994

• Imaging and information management systems for the Wireless and Wireline communications industries.
• Coordinate activities with account managers, sales support and other Product Managers to position the divisions products with other CBIS products and industry requirement
• Identify and qualify new business opportunities, performed client presentations, demonstrations, supported trade shows, performed requirements gathering and needs analysis.
• Design solutions and configurations for imaging and information management systems.
• Present proposals and negotiate technical features and pricing.
• Developed and presented sales training to the direct sales force.
• Developed product requirements for the CBIS Enterprize BIRS. BIRS was a COLD application for storage and retrieval of cellular billing information.

Technical Marketing

• Performed presentations and demonstrations at client sites and tradeshows.
• Performed requirements gathering, needs analysis and solutions design in a systems integration environment. A major contributor to launching new products for the division.
• A team leader in the technical support group responsible for the RFP analysis, proposal generation and proposal presentation

Project Management

• Managed the development of tools to validate through put of a high volume imaging system.
• Developed tools to validate a character recognition system and developed test decks and procedures.

Software Engineer

• Developed full text compound document CD-ROM authoring and retrieval system.
• Developed a library of image viewing tools that were built into the product.
• Developed tools to translate foreign files formats into the products internal format.

Confidential Sudbury, Massachusetts
CSD Incorporated, a Massachusetts corporation, is a privately held consulting firm. The company undertakes a wide range of projects with several areas of special interest, including: embedded systems, machine control, automation, imaging, document manage, business process engineering and data driven Internet applications.

Project Manager and Lead Engineer, 1977 to 1991

• Developed high speed web image printing system. Responsible for developing the real time machine controls and integrating the electronic subsystems of the printer. The design brought new technology to the product line, including Fiber Optic Links. Other responsibilities included, planning, scheduling, team management, installation, training and support.
• Developed high speed multi page bitmap printing system. The project utilized 286class workstations for image processing. VME memory systems and high speed interface logic enabled the system to print 300 dot per inch images at 300 feet per minute.
• Developed device drivers for document imaging systems. Input device drivers included aperture card and page scanners. Output drivers included laser printers and large format printers.
• Developed PC based document imaging system. The project integrated high resolution displays, optical disk and document scanners to provide a low end imaging system for a system integration company

EDUCATION:

Certified Document Imaging Architech
MA, BS Computer Science