Customer Service and Logistics Coordinator Resume Charlotte NC - Hire IT People

Profile

I am an accomplished business manager with broad domestic and international experience in business operations, finance and human resources. I have strong process management and communication skills that allow me to manage large projects in fast-paced work environments.

Experience

2006 - Current Confidential Charlotte, NC

Teaching French at the beginner, intermediate, advanced and conversation levels

2009 to 2011 Confidential Charlotte, NC
Customer Service and Logistics Coordinator, Accounting

Primary contact for all inquiries regarding equipment; insuring customer satisfaction and helping solve any problems or issues arising from company transactions
Coordinating freight requirements with the manager: making sure everything is prepared for safe transport, scheduling, bill of lading, all other pertinent paperwork needed, tracking, and delivery

Supporting controller with all accounting tasks, updating all systems, and managing all accounts Payable

2008 to 2009 Confidential, Charlotte, NC
Operations, Accounting and Office Management

Analyze existing accounting procedures and implement new policies and standards, progressive billing, resulting in more efficient and compliant operations
Effective management of all aspects of day-to-day office operations

2000 to 2007 Confidential Charlotte, NC
Business Manager

Implemented internal operating procedures, including productivity software and accounting/payroll procedures that provided infrastructure for rapid growth
Managed the accounting department of a 30 million dollar company and supervised Accounts Payable and Accounts Receivable employees
Oversaw all aspects of new account set-up including effective management of banking relationships and related transactions
Prepared and filed all multi-state payroll, sales & use taxes ensuring compliance
Supervised all Accounts Payable Activities, including Freight Payable
Reduced P&C insurance and workers compensation costs by 50% while increasing coverage by 50% through excellent negotiating skills and relationship building with benefit providers, hence containing cost while providing benefit programs that attracted and retained talent
Communicated effectively with all levels of management and employees regarding critical information on insurance and human resource policies Excellent relationship management skills resulting in effective communications between vendors and purchasing department
Consulted regularly with executives to provide guidance and clarification regarding company policies and human resource initiatives
Minimized risks through effective, ongoing review of personnel records ensuring consistency and compliance
Analyzed existing benefits policies and practices of similar organizations enabling the establishment of competitive programs
Implemented and conducted employee on-boarding processes resulting in accelerated contribution and engagement

1994 to 1998 Confidential New York, NY
Manager-Law School

Responsible for all aspects of administration functions for the law school
Liaison with other departments of the university
Managed the Law School Secretariat and staff
Reviewed and reconciled accounts payable for $2.1M annually

Manager - Family Advocacy Clinic

Responsible for all financial and administrative operations:

Coordinated needs of full-time faculty, law students, student social workers, a director of social work and 100 clients, including simulation classes and supervising all work-study students

Acted as liaison among the clinic, Law School business office and the University’s Comptroller

Department Coordinator - Middle East Languages and Culture Department

Coordinated financial matters related to the department with the Comptroller’s office

Organized lecture series for student body

International Experience

Confidential, Lebanon
Consultant Emergency Relief

Confidential Lebanon
Program Coordinator

Confidential Lebanon
Sr. Analyst

Education

Bachelor of Arts, Economics

Certificate in Human Resources

PHD French, Pending

Languages and Software

Fluent in Arabic, English, French; good in Spanish; some Italian
Sage Business Works, QuickBooks, Great Plains / Microsoft Dynamics, Microsoft Word, Excel, ACT, CRM, Visio

Community Involvement

Alliance Française of Charlotte: Treasurer of the Board (2005-2007) President (2008-2009)
Chair, Organizing Committee Beaujolais Festival 2008, 2007 to 2010
Hands on Charlotte, Habitat for Humanity

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