Degree Equivalency Bachelor of Science in Telecommunications Engineering
Technology

Skills

• Operating System MS Windows 2000, 2003, XP
• Database SQL 7and SQL 2000
• MS Office (Word, Excel, PowerPoint, Word, Access)
• MS Outlook 2003
• TCP/IP
• SNMP Monitor Tool (Castle Rock)
• Cisco Router and Switch Configuration, Maintenance
• TREND Tester
• QSIG, ISDN, MCDN Protocol
• Linux Shell, Basic Commands
• CTI Applications

Professional Experience

2009 – Present Project Manager at
Confidential
A Group of British Telecom (Project Manager) which support Britsh Telecom with delivery service for the cable infrastructure in their exchanges and network communication rooms on customer sites.
INSO support the man power in technical programming of network equipment like Routers and switches of BT customer sites:

• Managing Migration IPT sites of Confidential Internet telephony refers to communications services — voice, facsimile, and/or voice-messaging applications — that are transported via the Internet, rather than the public switched telephone network (PSTN). The basic steps involved in originating an Internet telephone call are conversion of the analog voice signal to digital format and compression/translation of the signal into Internet protocol (IP) packets for transmission over the Internet; the process is reversed at the receiving end.

I am responsible for the coordination of the technical requirements and the data and features of the current customers analogue phone systems. I also oversee the design and configuration of the Cisco Call Manager.
Cisco CallManager (CCM), is a software-based call-processing system developed by Confidential
In addition I direct the technicians and schedule the different steps of the project. I do problem solving and I coordinate work schedules and the delivery of the materials.
I am the main contact on site for the customer in case of issues and escalations. I have to take them and address the issues for solving to the responsible people in my installation team.

• Installing and Maintaining Confidential sites

Confidential is a mechanism in high-performance telecommunications networks which directs and carries data from one network node to the next. MPLS makes it easy to create "virtual links" between distant nodes. It can encapsulate packets of various network protocols. I have to plan the physically requirements for the Installations. The responsible equipment, called the Routers and Switches, are managing the transfer between the customer nodes and has to be placed in special prepared communication rooms, where they are installed in network racks. My part of the installation is also to pre configure and programm the routers and switches, so I am able to get them up and running and ready for service.

1998 - 2009 Technical Support Specialist, Assistant Service Manger at
Confidential
Confidentialis a worldwide service provider for information and technology.
The offerings of BT Globals Services in the Business and Solutions
Sector targets companies operating globally, with extensive activities in Europe and European companies with a transnational orientation. Based on its worldwide network and strong strategic partner ships, BT Global Services can server customers in all major trader centers in Europe, America and Asia.

• Installing, maintaining, fault clearance and/or repair of the BT Trading Systems as a complex telecommunications unit
• Standby Service
• Independent monitoring of the trader telephone units and voice recording, intercom and call logging systems
• Conducting system checks
• Documentation of trading systems
• Collaboration with the customer’s support team
• Reception of system errors reported by customers and initial fault analysis
• Line test with providers in case of fault or new connections
• On site dealer support
• Preparation of customer work orders
• Changes to the user setup in broker installations
• User training for initial users
• Teamwork with colleagues
• Forwarding of faults to 3rd Line Support
• Support for the coordination of customer-specific projects
• Deputy team leader for the Trading Room System team

1992 – 1998 Confidential (OperationTechnician)

• Installation, maintenance and technical support of telephone systems manufactured by Siemens, DeTeWe and Phillips
• Installation and maintenance of voice and data lines
• Technical Support of sales department

1989 – 1990 Deutsche Telekom AG (Operation Technician)

• Maintain and install line, data and cable TV net

Projects

• p51, TDM, 70 positions, Morgan Stanley Frankfurt, Germany (March 2009)
• p41, TDM, 20 positions, UniLever

Schaffhausen, Switzerland (October 2008)

• p52 , TDM, 50 positions, Sampo Bank

Helsinki, Finland (September 2008)

• p41 und p41 via Campus VoIP, 50 positions, Jyske Bank

Denmark (June 2008)

• p108 und p52 Campus VoIP, 120 positions, Bank Austria

Vienna, Austria (October 2007)

• p51 Netrix TDM, 100 positions, Bank Julius Baer

Zurich, Switzerland (June 2007)

• p51 Netrix TDM, 80 positions, System upgrade

Oslo, Norway (May 2007)

• p51 Netrix TDM, 110 positions, Nordea

Stockholm, Sweden (March 2007)

• p41 pV Turrets, 10 positions, RBOS, Frank Frankfurt, Germany (May 2006)
• p107 Megalink 2 Campus, Link doubled, 620 positions, CSFB

System upgrade,
Zurich, Switzerland (December 2005)

• p31 pV Turrets, 10 positions, CS Private Banking, Frankfurt, Germany(April 2005)
• p41 pV Turrets, 50 positions, Credit Suisse, Frank, Frankfurt, Germany (December 2004)
• p31 pV Turrets, 10 positions, ABN AMRO,

Lisbon, Portugal (October 2004)

• p51 Megalink 2, 30 positions, Cantor Fitzgerald, FrankFrankfurt, Germany (September 2001)
• p49 Megalink 2, 30 positions, Tradition Financial Services, Frankurt, Germany (August 2001)
• p107 Megalink 2 Campus, Link doubled, 520 positions, Commerzbank Frankfurt

Frankfurt, Germany (July 2001)

• p51 MegaLink, 60 positions, Lehman Brothers, Frankfurt, Germany (July 2000)
• p51 MegaLink, 60 positions, Lehman Brothers, Frankfurt, Germany (July 2000)
• VCX Hoot & Holler System, 60 positions, Lehman Brothers

Frankfurt, Germany (July 2000)

• VCX Hoot & Holler Systems, 20 positions, Commerzbank

Stuttgart/Duesseldorf, Germany (June 2000)

• p51, 30 positions, ING Frankfurt, Germany (June 1999)

Apprenticeship in Telecommunications

Additional training in Electrical Installations

Major: Electronics

Vocational

Additional Courses

• Interconnecting Cisco Network Devices, Part 2(Nov 2008)
• Interconnecting Cisco Network Devices, Part 1(June 2008)
• Interconnecting Cisco Network Devices, CCNA preparation (August 2007)
• Workshop IP Telephony CIPT and IPTD (July 2006)
• ISDN theory and application, TREND communications (Oct 2004)
• SB534 Combined Intercom/Broadcast Switch Configuration (May 2004)
• ITS Profile for Engineers (June 2000)
• NT Fundamentals (May 2000)
• ITS Platform Engineering Course (May1998)
• Further training of ISDN Telecommunication Systems, Octopus E at Deutsche Telekom (January 1998)
• T-OnLine Seminar at Deutsche Telekom (August 1997)
• Further training of Operation Technician at Deutsche Telekom (August 1994)

Extra

Community Service (Zivildienst) in Nursing Home
in lieu of Military Service