Summary:

• Nine years of delivering services, products, and solutions with a track record of strong implementation and service delivery experience. Demonstrated ability of delivering complex and emerging managed services, with the supporting infrastructure, in a telecommunications environment. Extensive partner, customer and third-party vendor relationship management experience.
• Progressive experience in project management life cycle for information technology, business requirements analysis, business process engineering, end-to-end development lifecycle in design and development, managing direct and cross-functional teams across multiple time zones

Professional Experience:

Confidential, Herndon, Va. (2010-2011)
Data Governance Project Manager

• Guided the implementation of first company-wide Data Governance program into the Finance, Human Resources and Sales business units to ensure compliance with federal and state laws and regulations, industry standards and corporate policy and practices.
• Served as Data Governance champion, evangelizing the adoption and usage of practices and tools throughout the enterprise. Defined operational processes and procedures to ensure data integrity throughout input, storage and usage.
• Developed reporting requirements for ad-hoc and standard reporting, in Microsoft Access and Oracle Hyperion, to assess data quality and integrity.
• Conducted reviews of system enhancements to ensure the work was in compliance with company Data Governance policies and industry standards.

Confidential, Herndon, Va. (2009-2010)
Project Manager, Integration

• Drove the accelerated end-to-end integration activities of multiple third-party vendors to support mortgage loan review activities, defined entrance criteria, identified and drafted technical (hardware and software) requirements, established implementation schedules, managed third-party vendors, through multiple releases, toward business and technical integration to support Fannie Mae business objectives, and identified and managed both internal matrixed and third-party vendor resources. Within 90 days of the general service availability, Fannie Mae reached settlements with multiple financial institutions in excess of $2 billion dollars, based on the automated loan review activities.
• Provided direction and leadership to direct reports and over one dozen matrixed operations and technical individual contributors.

Confidential, Herndon, Va. (2008-2009)
Project Owner

• Ran company-wide initiative, to shorten sales, ordering and provisioning intervals, to identify and recommend technical enhancements and process improvements to realize a target cost savings of $2.2 million annually.
• Managed all aspects of the company-wide effort, defined project scope and charter, developed and managed schedules, obtained and managed budget, and identified technical and business subject matter experts to form the core cross-functional team.
• Provided direction and leadership to direct reports and over matrixed 20 operations and technical individual contributors to ensure the program objectives were communicated and implemented.
• Managed team to conduct an enterprise-wide assessment of current sales, ordering and provisioning processes products, mapped legacy processes, documented future state technical and business requirements and identified headcount to find opportunities to gain efficiencies for cost savings and shortened task intervals. This effort formed the core requirements for a new service provisioning platform.

Confidential, Sterling, Va. (2007-2008)
Director of Product Management

• Managed product roadmap for the flagship DNS redirection search advertising platform, identified enhancements, drafted requirements and fielded customer requests to be implemented into the hardware and software-based (UNIX, Linux) solutions, doubling top line revenue through service enhancements and increased customer base.
• Implemented initial SDLC and customer support processes for a small, rapidly growing company.
• Managed international and domestic customer trials, providing both on-site and virtual coordination of the trials, negotiated agreements and coordinated trial schedules and defined success goals and metrics.
• Drafted RFI/RFP, served as product subject matter expert for customer-facing activities, prepared sales collateral, oversaw the preparation of technical support documentation and identified new sales opportunities.

Confidential, Ashburn, Va. (2004-2007)
Sr. Product Development Manager

• Managed the end-to-end product development lifecycle for the first carrier class Endpoint Security solution; provided product roadmap, defined and established business requirements, qualified third-party products for the managed service, drafted business case, negotiated third-party contracts, defined and documented ordering, provisioning and billing processes, identified and defined support processes, coordinated training of impacted operational organizations, managed internal organizations and third-party vendors to a multiple phase product launch.
• Developed multiple managed security service solutions (Anti-Virus, Firewall and PKI & Strong Authentication) to support the winning bid for the federal GSA Networx contract, defined and documented business requirements against the RFP, negotiated third-party vendor contracts, defined ordering, provisioning and billing processes and requirements, identified and documented support processes, coordinating training of impacted support organizations, managing internal organizations and third-party vendors to launch.

Confidential, Treasury IT, BIO, McLean, Va. (2003-2004)
Project Manager

• Oversaw the implementation of ABS Suite of applications (a securitization management, analysis, deal structuring, and accounting tool in support of approximately $ 38 billion of funding).
• Oversaw the assessment and development by third-party developers, set implementation schedules, coordinated the impacted business and IT groups to ensure the business needs were served in a timely fashion, while minimizing potential adverse risks.
• Managed the third-party vendor and internal resources resolved a two-year back log of work requests, addressing defects and enhancements, either coordinating the implementation of the requests or closing the requests.
  

Confidential, Ashburn, Va. (1999 - 2003)
Product Integration Manager

• Managed the end-to-end product development cycle of several industry-first product and service offerings (DSL and Multi-access path telecommuter solution). Set product definition, defined business case, developed business and system requirements and processes, obtained commitments from impacted organizations. Managed direct and matrixed team (over 40 external and internal contributors) for a timely delivery of systems and client application modifications in support of the product offering.
• Managed relationships with multiple IT and network engineering organizations, domestic and international, defined and documented requirements, aggressively managed expectations and schedules for both individual projects and large programs, and provided regular status, verbal and published, to Product Management teams and executive management.
• Managed integration efforts of companies, of either acquired or by acquired, where synergies could be gained through consolidation of back office systems focusing on billing and procurement areas. The gains were achieved through the implementation of internally-built (billing) and commercially available (procurement: Ariba) tools. Defined processes and procedures, developing documentation and training tools to accelerate the integration activities.
• Supervised direct reports, defined and assigned deliverables, balanced work loads in technology-driven product development business unit. Conducted quarterly and annual reviews, set personal development goals.

Confidential, Herndon, Va. (1997-1999)
Project Manager

• Responsible for over forty projects, within the AT&T BMD ordering and provisioning systems for voice, data, Internet services, and wireless, overseeing the full lifecycle of development. The enhancements ranged from the single system OS upgrades to meet Y2K compliance to the multi-system automation of manual processes that resulted in an estimated cost savings of $600 million over five years.
• Managed resources (staff and systems), client expectations and worked to minimize risks ensuring major milestones and final delivery dates were successfully met. Solid, successful track record of repeatedly delivering the high profile critical-to-business projects.
• Developed and maintained both project plans and detailed, low-level schedules to allow all impacted cross-functional departments to review accurate and timely status of the progression of each individual project.
• Developed budgets for each system development team, forecasting at plus/minus zero. Tracked costs to ensure that projects came in at or below budget.

Technical:

Microsoft Word 2010, Microsoft Excel 2010, Microsoft Project 2003, Microsoft PowerPoint 2010, Microsoft Access 2010, Microsoft Outlook 2010, Microsoft Visio 2007, Google Chrome 14.0, Microsoft Internet Explorer 9.0, Mozilla Foxfire 10.0, Adobe Photoshop 7.0, Oracle Hyperion 11.1, Rational ClearQuest 2002.05, Microstrategy 7i.
Software Development Methodologies: Agile, Rational Unified Process (RUP), Capability Maturity Model Integration (CMMI), and Extreme Programming (XP)

Awards and Honors:

Nominated for Best in Show Internet World Fall 2000 (New York City) award for the Access Choice service.

Phi Theta Kappa (International Honor Society for Two-year Colleges), Omicron Gamma Chapter, Cayuga Community College

Education:

Process Mapping & Analysis, Becoming an Effective Leader Through Situational Leadership, Internal Organizational Communication, Emotional Intelligence and Professional Success, Conflict Resolution and Mediation, and Situational Leadership: A Model for Coaching and Developing Employees.

WorldCom Corporate Training & Development
Management Development Curriculum-Effective Remote Management, Interviewing and Selection, Managing Corrective Action, Negotiation Skills, Performance Management for Managers, Policies and Practices, Project Management, and Role of the Manager.

B.A. History

A.S. Television Production, cum laude. Minor: Business.