Program Manager Resume Gilbert, AZ - Hire IT People

SUMMARY

Results-oriented Program Manager with proven ability to manage project plans, forecast and scheduling leading to on time completion within budget. Self starter with expertise in material and factory planning, Six Sigma process improvement, and operations management. Leads by action across multiple functions. Excellent communication that defines, motivates and encourages. Detail oriented with exceptional planning skills. Methodical problem solver with the ability to manage multiple tasks and excel in a fast-paced global environment.

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ 2006 – 2011
Formerly Motorola
Senior Program Manager 2010 – 2011

Led release of new product and service. Managed project plans and schedules, status monitoring and reporting, training, and escalation and issue resolution. Maintained forecast and worked with planning department to maintain safety stock. Quoted product and service and provided ongoing support to sales team.

Key accomplishments

Met all project deliverables on time and within budget which enabled launch of new product and service.
Requested by customer to lead complex global rework project by deploying replacement product, reworking schedule and coordinating resources which ensured target timeline was met.
Created criteria which measured product launch and created metrics and dashboard for weekly executive meeting review giving quick view of project status and key issues / concerns.

Service Program / Planning Manager 2007 – 2010

Managed largest customer’s global aftermarket service needs, including product repair, technical support, critical spares exchanges, and quality issues. Calculated and presented key service operations metrics, and identified and executed opportunities for improvement. Managed inventory and logistics for emergency spares programs for global customer base.

Key accomplishments

Created process that measured and reported on customer’s technical support requests, standardizing the process for the company and all customers.
Managed department’s first comprehensive physical inventory, including creation of procedures, counting standards, and supervision of counts resulting in setting base line for future counts and ensuring compliance.
Set up new logistics hub in Asia which supported growing customer market in that region.

Operations Program Manager 2006 – 2007

Oversaw and coordinated supply chain activities supporting release of new product line. Managed forecast, supplier delivery management, warehousing, customer order management, order fulfillment and logistics. Identified and engaged supply chain support teams across 2 divisions for the release of new product line. Led finished goods level Bill of Material release from packaging drawing release to finished goods part release and system activation.

Key accomplishments

Received Bravo! award which recognized establishment of supply chain process for unique, key customer order fulfillment process.
Completed in Six Sigma Green Belt training. Participated in Release Readiness project which improved process of product concept, design and release.

Confidential, Mesa, AZ 1995 – 2006
Formerly Progressive Electronics
Production Control Manager 2003 – 2006

Managed supply chain activities including forecasting, receiving, inventory control, production planning, shipping, and customer service. Forecasted and scheduled production and packaging of over 204,000 final and subassembly parts per month. Established and maintained Kanban inventory replenishment programs.

Selected as interim Plant Manager (2006) after being endorsed by outgoing Plant Manager by demonstrating exceptional planning skills, increasing customer satisfaction and achieving cost savings.
Reduced inventory value by 29% in 2 years while sales increased 32% through improved planning, implementation of a bin location inventory system and execution of a Green Belt project that combined 2 MRP systems into 1.
Improved on-time delivery to customers by 3.75% through improved forecasting and planning.

Planning / Distribution Manager 2000 – 2003

Managed Customer Service and Shipping Departments. Forecasted and scheduled the production and packaging of final and subassembly parts.

Led several integration projects between 4 sites that relocated repair facility, moved manufacturing location and customer service center ensuring consolidation on time.
Improved finished good physical count accuracy by 4% through improved counting processes and organization of inventory.

ADDITIONAL UNRELATED TEMPO EXPERIENCE

Customer Service Manager
Northeast District Sales Manager

EDUCATION

MBA
BA

TECHNICAL SKILLS / KNOWLEDGE

Experienced in Oracle, Great Plains Dynamics, Kewill MAX, Act,
Word, Excel, Outlook, PowerPoint, and Ariba
Six Sigma and Lean experienced with completion of Green Belt training,
champion of a Black Belt project, and team lead in Kaizen process improvement event

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Program Manager Resume

Gilbert, AZ

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