Project Coordinator Resume San Antonio TX - Hire IT People

Objective: To obtain a position in a company where my field of study and expertise will benefit the organization.

Career Summary:

Project Coordinator with eleven years of experience in Information Technology relating to project management, customer service, software deployment, inventory management, and desktop support.

Summary of Work Experience:

Confidential
Project Coordinator December 2007 – July 2009
San Antonio, TX

Thorough understanding of project management methodology.
Thorough knowledge of project management which includes the ability to structure the work, define roles, delegate responsibilities, and develop project/task schedules and plans
Thorough knowledge of project budgeting, cost/benefit analysis, forecasting, metrics, project cost estimating and base lining.
Identify and assess risks, and create appropriate mitigation/avoidance plans.
Projects include conversion of a PBX phone system to Cisco IP system, upgrade to Lotus Notes 8, and the implementation of Unified Messaging. All projects were enterprise wide and budgets included several million dollars.
Provided Remedy reports to stakeholders after the implementation of a new technology to define any trends or issues with deployments.

Confidential
Senior Microcomputer Support Analyst June 2001-December 2007
San Antonio, TX

Proficient with PC and peripheral hardware setup and configuration.
Provided thorough documentation of technological issues.
Provided Remedy reports on a daily basis to track customer cases and report trends.
Software distribution and configurations, software support, software testing and development.
Experience with Information Technology projects from a deployment standpoint as well as an organizational aspect.
Maintained hardware inventory for Capital Group on a local and enterprise level.
Created documentation for the Altiris Inventory System which included tip sheets, step by step instructions, trouble shooting tips, and training guides.

Confidential
Technology Support Rep July 1998-May 2001
San Antonio, TX

Entered Remedy cases on a daily basis to track cases, provide customer information to second tier support, provide trend reporting, and report on any change records.
Proficient in trouble shooting technological issues
General application testing duties
Created documentation for help desk related issues.
Provided training to all incoming help desk team members
Project coordinating duties
Customer Service skills

Confidential
Print Center December 1997-June1998
San Antonio, TX

Summary of Skills:

General knowledge of the IT industry including relevant industry trends
Thorough ability to deliver high impact presentations and other communications, appropriate to the audience.
Thorough ability to identify and assess risks, and create appropriate mitigation/avoidance plans.
Ability to conduct business impact and cost/benefit analysis evaluations and recommend the appropriate course of action for assigned projects
Ability to work independently and complete assigned project responsibilities under limited supervision.
General knowledge of IT Desktop Support and Customer Service.
Previous job listing available upon request. Former employers include: UPS, Decision Mate Computer Services.

Education:

Pursing a Bachelor Degree in Information System
Completed 60 hours toward Bachelor Degree in Information Systems

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Project Coordinator Resume

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