Senior Management Profile

• Business Process Management
• Relationship Management
• Business Development & Sales

Highly accomplished and creative professional with global experience in business development and project management for Fortune 500 companies in diverse industries. Performance oriented individual with excellent relationship building, training, and staff management skills. Resourceful problem solver with the drive and energy to accomplish challenging goals. Team player with executive level communication, presentation and negotiation skills. Proven start-up and entrepreneurial experience, with an exceptional record of on-time, on-budget project performance. PMP Certified Project Manager.

Core Competencies

• Operations Leadership
• Change Management
• IT/Finance Project Management
• Technology Solutions
• Sales & Marketing
• Global Team Management
• P&L Management
• Forecasting & Budgets
• Mentoring and Coaching

Professional Experience

Confidential- Parsippany, NJ 2008-2009 Vice President Consulting (promoted from Senior Project Manager) With over 200 employees, Klopotek has 350 clients and 15,000 users worldwide, and is the premier provider of software workflow solutions for the publishing and digital media industries. Led North American consulting staff of 15 to ensure delivery of quality implementation services. Responsible for staff development, budgeting, capacity utilization and financial results. Served as primary liaison with European headquarters. Recommended process improvements and oversaw the implementation of approved changes.

• Produced Pre-Sales system suitability studies for major clients and presented results
• Supported sales team and participated in pre-sales site visits to prospects
• Accountable for generating additional sales to existing client base
• Headed integration team tasked with merging two units with very different cultures
• Assisted with the design of marketing and operational documents tailored to the U.S. marketplace

Confidential- Parsippany, NJ 2000-2008 Senior Project Manager (promoted from Project Manager) Global services organization providing workflow solutions to automate and manage the order-to-cash cycle through best practices in the management of corporate credit operations. GetPaid serves 600+ customers in 35 countries. Directed major efforts of a unit of 100+ professionals providing Oracle and SQL based projects involving niche collection software that integrates with client financial systems. Guided extensive needs analysis, data extraction from ERP systems, configuration, infrastructure integration, installation, training and continuing client support. Mentor junior staff members and drove the process of nurturing strong relationships with key client decision makers. Consulted closely with clients to identify, define and ultimately improve their workflow. Balanced the complexities of 5-7 concurrent projects in various stages of implementation, ensuring the delivery of all project elements within all requirements for budget and schedule.

• Traveled extensively across four continents to complete more than 75 high profile implementations involving approximately 5,000 seats and the management of $14B in accounts receivable. Generated $60M+ in revenue
• Generated a steady stream of add-on sales through effective client consulting
• Fostered a strong and culturally diverse team working together to produce unified solutions

Confidential- Warren, NJ 1998 - 2000 Consultant Lawson ERP implementation firm targeting mid-market companies. Led end-to-end planning, implementation, and configuration for client projects involving various Lawson financial modules and packages, with a particular emphasis on procurement and supply chain solutions. Worked closely with client staff members to determine As-Is and To-Be states; coordinated conversions with client management teams; and oversaw User Acceptance Testing.

• Directed implementation of solutions at three mid-size clients during my tenure

Confidential- Edison, NJ 1997-1998 Business Manager Consultancy offering technology training, documentation and systems implementation to Fortune 1000 clients. Provided strategic counsel and expertise to the President/owner. Cultivated relationships with vendors, negotiated lines of credit in support of operations, and managed the selection, procurement and administration of accounting systems and monthly financial reporting. Managed a staff of three direct reports and 27 employees.

• Selected and implemented multi-user accounting system and implemented new procedures, reducing outside accounting costs by 50%
• Overhauled the billing process, reducing invoicing time from 14 to 4.5 days and eliminating missed billing items. Improved cash flow by $140K

Confidential. - South Plainfield, NJ 1993-1997 Consultant & Founder Established systems implementation business offering management consulting services. Planned and directed strategic initiatives including business development, client management, and negotiation of customized services for technology specification, acquisition, financing, installation and integration. Focused on client business process analysis and redesign to achieve optimal bottom line performance. Built strong client relationships by becoming a trusted resource for advice and guidance on best practices.

• Installed basic networking solutions; upgraded clients' informal bookkeeping procedures into GAAP accounting systems; set up contact management systems; designed marketing programs for maximum impact; trained and guided client employees in the effective use of new systems

*** Additional Experience ***

Master Franchise Coordinator & Owner, Confidential: As Master Franchise Coordinator for ServiceMaster, developed a comprehensive program that reduced training costs by 80%. Trained more than 100 franchisees. Sold 21 new franchises in the NYC/LI marketplace and facilitated two transfers while supporting existing base of franchisees. Owner, Confidential: Managed two residential and commercial cleaning franchises, selling more than $700K in business annually. Recruited, trained and managed a staff of 65. Developed highly successful marketing program.

Education and Credentials Bachelor of Arts in Economics

Certifications & Tools Lawson Suite of ERP Software Developing Procedures, Policies & Documentation PMP Exam Prep Course 35.0 CEU Certified PMP (Project Management Professional) Other Selected Software: Visio, Project, Publisher, MS Office Suite