Program Manager Resume
OH
PROFESSIONAL PROFILE
- Finance
- IT
- Operations
- ERP Systems
- Process
- Solution
- BI
- Development
- Implementation
- Program Mgt
- PMO
- Dramatic Cost Reduction
- Increased Revenues & Productivity
- Business Solutions
Dynamic Senior Level professional with exceptional business acumen with a broad technological expertise to deliver solutions that profitably impact the bottom-line for companies that span a broad range of industry verticals. Manager of information systems and development with 15 years experience directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements. Expertise in End-to-End delivery, implementation of Oracle R8i, 11i, R12, PeopleSoft, JDEdwards,SAP ERP systems, application/ Software/System Development and Solutions. Exceptional skills in reducing expenditures, system/software PMO development, modernization /rewrite, re-engineering, performance, testing, integration, IT/Data governance, EVMS, data warehouse/management and streamlining operations by strategically planning and tactically implementing effective systems, processes, and controls. Recognized for leadership in project planning product development, implementation, scheduling, prioritization, contingency and risk planning, workforce management, and definition of scope for enterprise information technology projects. Adept at developing and managing all aspects of large IT projects and delivering business solutions, on time and under budget. Demonstrated ability to focus on high-payoff improvements to achieve immediate bottom-line benefits. Proven track record of success in developing solutions that improve the efficiency of IT and business operations. 15 plus years working with fortune 100/500 companies and Big 5 consulting firms; i.e., Deloite, IBM, Cap Gemini, etc. Skilled Communicator, liaison with unique ability to translate business needs to technical teams to ensure a clear definition and understanding of all objectives. Proactive, goal-focused service professional with demon- strated talent at creating and leading motivated teams to develop Customized IT systems and business applications that meet client needs.
Technical Areas:
Automation Tools:Load runner, WinRunner Tools: Microsoft Office, VISIO, Project, Niku, ABT Application Tools :RUP, Agile, (XP) SCRUM, Waterfall, SAS, TSO, RICS GUI :Visual Basic Languages :C, C++, JavaScript, Cobol, HTML, PickBasic, XML, VBScript Databases : MS-Access, Informix, DB2, dbase Utilities/Tools :ASP, TCP/IP, UI, System Error, Human Factor, UAT, ETE Application Servers :Websphere, JAVA, SAP, Weblogic, Apache, .Net, Vista, Cobol, SharePoint, SCO, SQL Bug Tracking Tools :Test Director, Robust, JitterBug, Clarify, Seiebel, TSO Systems :Windows 2000/2003/ NT/98/95/XP/VISTA, SaaS, Mac, UNIX, Ms Dos, IBM, AIX, PICK, MVS, CICS, Oracle R8i, 11i, R12, JDEdwards, and SAP Education :BS- Management Information Systems, MBA - Finance Certification : NT Server, Project/Program Management
Professional Experience:
Confidential/2003-Present: As Program Executive State of Ohio /Federal Government Projects/Commercial Projects
- Managed large-scale $120m plus IT Programs from inception through completion; including client, program, financial and contracts management.
- Responsible for end to end implementation JDEdwards (3), Oracle (5), SAP (7), ERP (12), Financial (6), PeopleSoft (4) Systems (5)
- Responsible for System upgrades
- Responsible for driving business development for key accounts and the engagement lifecycle from inception to completion inclusive of client relationship.
- Managed vendor, global /offshore, outsource, contractor and subcontractor relationships including creation of RFP's, SOW, contracts and transition plans.
- Managed Program Scope, Risk Management, Change Management, Program Protocol (QA, quality assurance, communication plan), Resource management, Administration, Track and Control and Status Reporting.
- Planned, directed and coordinated the architecture, engineering, administration and support of computer, network and telephony systems to ensure secure and stable operation.
- Increased revenue 35% by creating a Project Management Office and implementing new project management disciplines on all projects.
- Responsible for the PeopleSoft application teams financial and human resources and reporting
- Managed the resources and workload of entire program to ensure operational stability, infrastructure renewal and improvement.
- Designed and implemented short and long term strategic and tactical plans to ensure infrastructure capacity meets existing and future requirements.
- Managed programs of 25 or more at a time; Offshore team 150 plus; managed up 35 direct reports, managed up to 35 teams simultaneously with 150 plus per team.
- Designed, implemented, installed and managed the development of multiple web based, healthcare/business/finance /billing/retail applications, systems and processes.
- Responsible for the contract, cost, schedule and technical performance of major programs.
- Experience with interaction design, creating high-level design concepts/ frameworks, wireframes, page flows, site maps and other related deliverables
- Responsible for the end to end implementation of PeopleSoft 8.7, 8.9 and 9.0
- Delivered IT and general management expertise to clients in telecommunications, public health, healthcare, retail, finance, supply chain (i.e.) to achieve corporate savings / cost avoidances by introducing systems and supporting applications to meet business objectives.
- Responsible for the backward integration into CRM.
- Supported increased client sales revenues by $3.5M by introducing CRM technology and process controls across the enterprise.
- Executed successful turn-around strategies for troubled major network projects
- Responsible for PMO Development; ERP Implementations, Ecommerce, Data Warehouse/Management
- Designed the user experience in retail e-commerce environments
- Responsible for the FSCM implementation and customization
- Responsible for governance and compliance.
- Reviewed and approved equipment maintenance contracts, carrier contracts, SLAs, annual budgets and personnel evaluations.
- Recommended processes controls and equipment improvements, process improvement, and provide appropriate financial picture, ROI layout concepts for workflow improvements, BPR, and security.
- Managed the review, design and development documents including all system life cycle documentation for automation, control and distributed control systems.
Environment: J2EE, JavaScript, Java, Flash, ERP, SAP, Cerner/EPIC/Informatics/Antrim, Windows XP/VISTA, Unix, Linux, RUP, SCADA, Agile, (XP) SCRUM, Waterfall, Test Director, WebSphere, Amdocs, Oracle, B17.0, Oracle R12, Hyperion, GreatPlain, Plainview, Epic, PeopleSoft, AIX, WinRunner, WebLogic, db2, access, Informix, clarify, siebel, SAP, BI, unix, linux, .net, HTML, SQL
Confidential/1998-2003: As Program Manager-Operations (commercial/public sector), State of Michigan, Texas/Federal Government Projects/Nationwide Insurance
- Managed large-scale $135m IT Programs from inception through completion.
- Responsible for driving business development for key accounts and the engagement lifecycle from inception to completion inclusive of Client Relationship.
- Responsible for end to end implementation JDEdwards (4), Oracle (5), SAP (4), ERP 15, Financial (8), PeopleSoft (3) Systems (6)
- Responsible for the backward integration into CRM
- Managed vendor, global/offshore, outsource, contractor and subcontractor relationships including creation of RFP's, SOW, contracts and transition plans.
- Managed Program Scope, Risk Management, Change Management, Program Protocol (QA, quality assurance, communication plan), Resource management, Administration, Track and Control and Status Reporting.
- Recommended processes controls and equipment improvements and provide appropriate financial picture, ROI layout concepts for workflow improvements, BPR, process improvement, and security.
- Managed a program of 25 or more at a time; Offshore team 150 plus; managed up 35 direct reports, managed up to 35 teams simultaneously with 150 plus per team.
- Responsible for the end to end implementation PeopleSoft 8.0, 8.47
- Developed, re-engineered, integrated and managed large scale healthcare, retail, business, finance, billing, web based and telecommunication systems
- Managed projects for control system software and hardware upgrades and network enhancements including SOP development and training in Automation Systems.
- Identified and implemented continuous improvement through system upgrades.
- Managed, documented and implemented upgrades through change control procedures.
- Recovered $300,000 in aged receivables and reduced write-offs by improving invoicing strategies
- Managed projects of $200M plus, including client, program, financial and contracts management.
- Contributed to federal and state project to support emergency alerting initiativesutilizing multiple telecommunication methodologies.
- Recruit teams and manage strategic planning, client relations and job scheduling for state-of-the-art networking projects.
- Designed, implemented and managed FSCM customization and implementation
- Responsible for PMO Development; ERP Implementations, Ecommerce, Data Warehousing/Management.
- Reviewed and approved equipment maintenance contracts, carrier contracts, SLAs, annual budgets and personnel evaluations.
- Responsible for the contract, workforce management, cost, schedule and technical performance of major programs.
- Responsible for governance and compliance.
- Troubleshoot, analyze and resolve control system issues.
- Managed the review, design and development documents including all system life cycle documentation for automation and control systems.
Environment: J2EE, JavaScript, Java, Flash, ERP, SAP, Cerner/EPIC/Informatics/Antrim, Windows XP/VISTA, Unix, Linux, RUP, Agile, (XP) SCRUM, Waterfall, Test Director, WebSphere, AIX, WinRunner, WebLogic, SCADA, MVS, CICS, db2, dbase, access, Amdocs, Informix, WinRunner, VB, Oracle, Epic, PeopleSoft, Hyperion, Plainview, SQL, C, C++, GreatPlains, ERP, BI, unix, linux, clarify, siebel, HTML,
Confidential./1995-1998: As Sr. Project Manager Financial Systems Confidential, Kentucky and Indiana
- Responsibilities included overseeing the development, testing (integration, acceptance, regression) rollout of Financial Software Releases (Budget, Payroll, AP/AR/GL-Finance, Tax and Utility), installation, integration and implementation in Ohio and Kentucky for City Municipalities and Counties. Performed IT Audits.
- Developed operating processes and procedures and training manual for end users.
- Oversaw all business functions including budgeting, accounts receivable / payable, staff training and system troubleshooting.
- Developed and implemented financial strategies (organizational and operational accounting), budgets, processes, internal controls procedures, financial reporting and inventory processes.
- Managed teams consisting of both Technical resources and Data Engineers.
- Responsible for governance and compliance.
- Managed projects that designed, implemented and managed multiple call centers.
Environment: Pick, PickBasic, Unix, SCO, Windows, Linux, MS-Dos, Unidata
Confidential/1993-1994(20 mos. contract): Business Consultant
- Responsible for proposal development, contract negotiation, facilitation, industry and competitive intelligence. Navigate and maintain relationships at Corporate and Senior Executive levels. Managed preparation of financial and business analysis. Managed and developed formal training, curriculum development, logistical arrangements, etc. Responsible for P&L and budget.
Environment: Windows, AIX, MS-DOS
Confidential (commercial/residential)/1989-1992: As an Assistant Controller State of Ohio, Local and Federal Government Projects
- Provided financial leadership oversight for finance, accounting, controllership system, investment and contracting functions/initiatives. Responsibilities included leadership of planning and administration, contract strategy development and negotiation, pricing analysis and administration, financial planning, forecasting and measurement, processes and reconciliation. Managed all accounting functions for $17 million annual GC firm and $10.5 subsidiary. Responsible for operational management, property management, tax & growth strategies, as well as, standard accounting functions, sub-contractors, legal review/contract negotiations, budgeting process and purchasing. Managed external reporting, monthly operating statements, operational results and various other financial reports. Responsible for the direct development, implementation and execution of IT solutions.
Environment: Wintegrade, AIX, Cobol, MS-DOS, Geac
Confidential/1985-1989: As the Staff Accountant
- Responsibilities included analyzing cost system for control of expenditures, distribution and inventory, reviewed daily labor reports and prepared analyses, forecasts, conducted savings reviews and verified cost reductions. Managed Bar-Coding System Project. Prepared monthly, quarterly and annual financial reporting (GAAP). Organized and implemented physical inventory process. Prepared and reviewed price and labor variances, detailed account analyses, orders and requisitions. Performed time/process studies and presented recommendations.
Environment: MS-DOS, SAS, TSO, SCADA, Cobol, and IBM AIX
Professional Community Outreach (volunteer): Non-Profit Organization/ 5yrs: National VP of Finance Dayton City Commissioner/10yrs: Treasurer Wright-Dunbar Credit Union/19 yrs: Auditor
Training:
- Project Management Methodology, PMBOK, Iteration, Six Sigma LEAN
- Ecommerce, ITIL
- SOA (IBM)
- Competitive and Business Intelligence
- Risk, Change, Data & Problem Management
- Financial Planning and Analysis
- Competitive and Business Intelligence
- Configuration Management
- Balanced Score Card
- CRM
- Application/Software Development
- Workforce and Organizational Development
- Contingency Planning
- Earned Value Management
- Performance Management
- Contracts Management
- Financial Management for Budget and Planning
- Life Cycle Methodology/SDLC
- ERP Systems
- Strategic Planning
- Financial Reporting