We provide IT Staff Augmentation Services!

Account Operations Manager Resume

5.00/5 (Submit Your Rating)

Philadelphia, PA

Hire Now

PROFESSIONAL SUMMARY Highly successful Customer Support Operations Professional with more than 20 years of experience in managing office support operations. Experienced in building effective organizations that provide a full array of office services; scanning, duplicating, printing, mailroom, supply inventories, shipping and equipment maintenance, in the legal, financial, educational and engineering sectors. Well-versed in budgeting, reducing operating costs while maintaining levels of service within contractual terms and conditions. Strong motivational leader with a proven record of accomplishment in building productive teams.

Additional Strengths and Competencies include:

  • Lean Six Sigma
  • Process Improvement
  • Budgeting/P&L
  • Inventory Control
  • Employee Development
  • Consultative Sales
  • Customer Service
  • Site Management
  • Best Practices

    • CAREER HISTORY

    Confidential, Philadelphia, PA (1989 - 2011) Account Operations Manager (2009-2011)

    Responsibilities & Contributions:

    • Managed major account in Philadelphia area consisting of 5 locations and 20 Account associates. Responsible for year- over-year account revenue growth and increasing profit margin. Provided entire suite of services including mail, shipping, reprographics, variable production printing and mailing, scanning and machine maintenance.

    Key Accomplishments:

    • Increased margin by reduction in staff while maintaining all service levels
    • Maintained staffing support during major account restructuring by client

    Client Account Manager (1997-2009)
    Responsibilities & Contributions:

    • Planned and directed the implementation of contracted document services at major accounts within the legal, financial, educational and engineering sectors. Managed staff of 15-35 associates to deliver contracted digital technology, site management and distribution services. Responsible for account relationship, as well as increased revenue and profit growth through application development, migration of best practices, efficient operational practices and the movement of the customer to advanced services. Directed needs analysis and implementation activities. Responsible for staff hiring, ongoing staff professional development, and managing expenses to planned budget.

    Key Accomplishments:

    • Maintained all profitability targets, while yielding $6 Million revenue per year
    • Reduced labor costs by maintaining staff headcount under plan
    • Provided pre-sales support for new account proposals in distribution areas

    Confidential, Philadelphia, PA (Continued) Account Manager (1995-1997)

    Responsibilities & Contributions:

    • Responsible for the operational performance of 26 accounts located in the Tri-state area with sales responsibilities at seven accounts. Responsible for account relationship, staff recruiting, hiring, ongoing staff development, managing expenses and account growth.

    Key Accomplishments:

    • Exceeded sales goals, President's Club recipient
    • Managed three territories during reorganization period of 1 year
    • Assisted with mailroom analysis of prospective accounts nationwide

    Production Manager (1991-1995)

    • Responsible for the operational performance of 15-20 associates assigned to accounts located throughout the Philadelphia area. Charged with the recruiting, hiring and development of account associates capable of performing contracted services. Responsible for the gathering, validation and processing of all billing information.

    Production Supervisor (1989-1991)

    • Responsible for the operational performance of six customer employees and two Xerox employees at a major Philadelphia law firm. Provided distribution, courier, duplicating and concierge services to a population of 250 lawyers, paralegals and support staff.

      • Confidential, De (1981-1989) Office Services Manager (1981-1989)

      Responsibilities & Contributions:

      • Operational responsibility for Duplicating, Mailroom, Forms Supply and Shipping and Receiving departments supporting a population of 900 employees. Responsible for recruiting, hiring and development of departmental staff. Financial responsibilities included budget planning, conformance and reconciliation.

      Key Accomplishment:

      • Installation of Mailmobile distribution system reducing headcount by three and doubling mail service throughout 4 story complex

        • PROFESSIONAL DEVELOPMENT/CERTIFICATIONS

        Business Management, Curriculum
        Business Administration, Curriculum

        • Certified Lean Six Sigma Green Belt
        • Xerox Management Program
        • Quality and Sales Training
        • Cigna Management Training
        • Distribution Services Analysis
        • Site Management Implementation Inventory Analysis
        • Forecasting, Material Requirements Planning, and Inventory Control

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship