CIO / CTO / DIRECTOR

PROFESSIONAL PROFILE

Solutions-focused, motivated IT Executive with a comprehensive background in business management, organizational development and solution delivery for numerous Fortune 500 and medium-sized companies.
Highly versatile; quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, problem solving abilities, work ethic and analytical skills.

• Business Manager: Successfully integrates IT initiatives in line with organizational goals; conducts comprehensive analysis of business needs to define IT values.
• IT Expert: Generates significant cost-savings and process improvements for organizations through technology upgrades, IT restructure and implementation of strategic initiatives.
• Team Leader: Builds and establishes solid IT teams and creates a collaborative work environment to optimize productivity.

CORE COMPETENCIES

Cross-Functional Team Leadership • Problem Solving • Strategic IT Planning • Process Improvement • P&L 
Business Reengineering • Presentations & Negotiations • Relationship Building • Large-Scale Implementations
Resource Allocation & Administration • IT Needs Analysis & Solutions • Best Practices • Change Management

PROFESSIONAL EXPERIENCE

Confidential Santa Fe Springs, CA (2009-2010)
Director of Information Technology 
Successfully build and steer top teams to maximize performance in consistently delivering projects on time and within budget, with an emphasis in leading project management and network operations control center (NOCC) activities. Spearhead all aspects of M&A operations, Financial Management, employee relations, and personnel management. Lead a cross-functional team in organizational reengineering and development to improve operating efficiency. Constantly improve customer service and quality assurance initiatives to establish a solid reputation.

• Provide executive leadership to IT team.
• Responsible for company\'s technology infrastructure including the production websites, telecom systems, network systems, reporting systems, CRM, and data transport systems on a 24/7 basis. Oversee the architecture and design of this environment.
• Implement the processes and resources in support of 24/7 production troubleshooting, such as overseeing the NOCC’s (located in CA, FLA, and Mexico). Provide hands-on support as appropriate.
• Lead PCI and Corporate Governance infrastructure efforts. Provide IT security policy. Advise executive staff on information security practices and procedures. Provide leadership in network and firewall design in support of security options.
• Provide ongoing monitoring of critical systems for operational problems. Review existing monitoring techniques and recommend more comprehensive fault detection and notification systems.
• Implement business continuity processes including fault tolerance architecture and design.
• Maintain systems for highest possible uptimes.
• Manage the IT budget, deliver a solid infrastructure environment cost effectively, scheduling and overseeing projects to deliver consistent enhancements.

Confidential CA (2005-2008)
Director of Information Technology 
Analyzed internal business requirements and project logistics, with a focus on integrating ERP systems and supporting corporate and retail divisions. Strategically developed and integrated a point of contact for all business-supporting technology needs, to improve company technology and business operations. Performed research and competitor analyses to educate management on changing trends and align findings with promotional initiatives. Maintained full accountability for implementing eCommerce, B2B, CRM, facilitating, supply chain management and designing dashboards to track performance.

• Increased production deployment execution by 70% by improving overall operating efficiencies.
• Reduced costs and expenses by $600,000 annually by leading the re-implementation of Epicor ERP system.
• Increased savings $250K annually by reengineering of network infrastructure, increasing uptime to 99.9%.
• Reduced operational overhead costs by $275,000/year by designing industry-first web portal permitting customers to view financial and CRM data.

Confidential Covina, CA (2004-2005)
Senior Technology consultant 
Served as a consultant responsible for managing day-to-day operational aspects of a project and scope for multiple Fortune 500 companies.

Sigue Corporation, San Fernando, CA (2002-2004)
CIO/Director of Information Technology & Telecommunications 
Demonstrated communication and leadership skills in directing a 28-member team of IT professionals in designing, implementing and enhancing networks, systems and applications to support 1,200+ agencies throughout US, Mexico, Central America and South America. Analyzed and tested processes to optimize performance levels by integrating new processes, procedures and technologies to optimally support growth. Supported team members in establishing IT implementation strategies to support company growth. Trained, mentored and managed a technical support team, including monitoring staff to ensure adequate proficiency levels and compliance.

• Improved revenues of $230M and promoted an annual growth rate of more than 60%.
• Achieved 60% increase in profit and 95% increase in daily transactional orders by building high-performance architecture.
• Increased contact center uptime availability by 35% by reengineering of network infrastructure.
• Boosted PBX uptime by 55% by successfully upgrading PBX infrastructure from 1990 configuration to current standards.

Confidential, Glendale, CA (1996-2002)
Director of Information Technology
Spearheaded the revamping of the IT department by integrating formerly outsourced activities. Steered day-to-day activities for a wide selection of global teams with full accountability for optimizing operations. Managed the project life cycle design, development and implementation of a $4M Video Automation System. Maintained and network security policies and procedures, as well as facilitating the deployment of WAN infrastructure.

• Reduced costs and expenses by $25M and increased customer satisfaction 65% by directing the successful deployment of IT operations for this ABC Owned TV Station.
• Achieved 99% uptime by installation, configuration and support of multi-platform technical infrastructure.
• Reduced A/R collections by 80% by implementing new accounting system to automate manual functions.

Additional Experience:

Director of Information Technology - Confidential 
Assistant Director, IS/Manager of Applications Development - Confidential 
Manager of Applications Development - Confidential