SUMMARY OF QUALIFICATIONS & OBJECTIVE

To utilize my 17 years experience in project management dealing with multiple projects in fast paced, rapidly changing environments to successfully complete client projects. Expertise includes spoken Japanese & fluent German, project management methods, negotiation & diplomacy, Six Sigma Green Belt training, logistics, marketing, internet technologies, change control, training coordination, & acting as liaison between diverse customers. Specialties: project management, process improvement, problem resolution, & customer service.

CREDENTIALS

• Substitute teacher in grades k-12 in regular education classrooms and special education classrooms.

Project Manager
Confidential
Detroit, MI
12/2007 – 8/2008

• Managed the digital production process for several General Motors’ Service & Parts Operations’ websites.
• Conducted creative kickoff meetings and communicated requirements, timing and deliverables.
• Utilized JIRA (SharePoint) to manage each request to the offshore production team.
• Facilitated streamlined communication with Marketing, the client, and the production team.

Project Manager
Confidential
Southfield, MI
1/2007 – 11/2007

• Managed Tis2Web, a global software development project for General Motors’ Service & Parts Operations.
• Conducted meetings with executives, clients, business interests, and vendors regarding status/design/schedule.
• Created & maintained SDP 21 documentation for the project, including configuration management and QA.
• Facilitated communication between technical resources, IS&S, the business, and program management.

Reported through both customer and internal Project Management Offices.

Data Services Release Coordinator
Confidential, Detroit, MI
4/2006 – 1/2007

• Managed software deployment schedule for the data services area using Access and Lotus Notes.
• Maintained metrics for Data Services.
• Coordinated design review and red team meetings for software releases.
• Attended change management meetings for deployments Worked with the team to develop a time card component to our group’s database to facilitate workload leveling.
• Opened, reported status, and closed change requests in Lotus Notes for our team.

Project Management Consultant
Confidential, Dearborn, MI
10/2000 – 1/2006

• Managed product development timing & part logistics for pre-production vehicle build events using MS Project.
• Worked on programming team for computerized automation of several supporting systems.
• Reported to Program Management on supplier parts timing for part development, tooling, production, & engineering issues.
• Interfaced with suppliers, engineers, designers, & Program Management to resolve engineering, delivery, & ordering issues.
• Acted as liaison & timing/logistics consultant between the PMT, the PAT, & suppliers.
• Worked with the team to develop timing compression scenarios.

Senior Project Manager
Confidential
Auburn Hills, MI
6/1997 – 10/2000

• Managed VW, Audi & Porsche Corporate Identity Programs in U.S. & Canadian Dealerships.
• Designed and negotiated project process and materials.
• Developed contracts, pricing structures, installation standards, as well as, a maintenance & customer service program for the signs.
• Conducted training, executive planning & status meetings, and issued billing statements.
• Coordinated logistics of importing signs from Europe & South America.
• Managed international vendors in conducting surveys, reporting, prototype design/build, & filling custom orders.
• Provided on-call customer service to client's field personnel, dealers, architects, & vendors.
• Interviewed other perspective team members.
• Designed & wrote relational database tracking program, with corresponding reports in MS Access.
• Coordinated the conversion of all of business tracking systems into a web-based system.
• Became Business Analyst to translate core business needs into management control software writing requirements documentation, beta testing/troubleshooting & keeping the project within budget parameters.

EDUCATION/DESIGNATIONS

Bachelor of Arts in Political Science & East Asian Studies
Health, Life, & Accident Insurance Agent for the State of Michigan

ACCOMPLISHMENTS

• Expert in Medicare and Medicare Supplements
• Six Sigma Green Belt
• Small Marketing Business Owner
• Leadership & Peak Performance
• Automotive Technology
• Dale Carnegie Training
• One-Year Exchange Student to Kumagaya, Japan and Vienna, Austria
• Community Coordinator & Host Parent for International High School Exchange Students
• Assistant ESL Teacher, Vienna, Austria
• Published Author
• Volunteer Oakwood Hospital ER
• Supervised Independent Living Home Provider