SUMMARY

Extensive experience in mobile technologies, mobile apps and web services. Proven track record in technical program management, technology evaluation, product management and business development roles. Self-driven with excellent communication, leadership and people skills.

• PROGRAM MANAGEMENT: Executed projects on wireless network deployments, wireless IP technologies, mobile apps and web services.
• PARTNER RELATIONSHIP MANAGEMENT: Managed several technology partnerships
• PRODUCT MANAGEMENT: Lead member of the team that built Nokia UMA prototype.
• LEADERSHIP: Led various virtual teams to successfully execute critical projects.
• AWARDS: 1)Nokia America’s Customer Excellence Award and 2) Best Manager award for Radio Access Group in Nokia Networks

KEY ACCOMPLISHMENTS

• Ran the global program for Nokia App Market Place (Nokia Store) and worked closely with the development teams to iteratively improve the usability and performance. Orchestrated online focus groups & usability surveys and drove feature prioritization.
• Created and executed an award-winning centralized deployment process for EDGE in AT&T network, which saved over 40% (~ $38 million) in deployment costs.
• Grew teams from zero to 30+: Extensive experience recruiting and mentoring technical talent and creating highly motivated teams by encouraging personnel growth and fostering collaborative problem solving.
• Evangelized the Net Promoter Score (NPS) globally across Nokia and created the Nokia NPS methodology grounded in deep analytics & closed loop consumer feedback. Drove the adoption of this methodology through the global organization via workshops and management reports.
• Delivered the UMA product for AT&T technology evaluation under very tight deadlines by anticipating and managing the risks associated with the Nokia internal and partner software deliveries.
• Executed handset solutions for Push to Talk, IMS and VoIP mobile technologies with marquee customers: AT&T, T-Mobile, Cox Comm., Comcast and Time Warner.

EXPERIENCE

Confidential, 1995 - 2012
Sr. Program Manager, Consumer Trials & Analytics SF Bay Area, CA

• Managed technical programs for Nokia strategy team to evaluate partnership projects and acquisitions.
• Managed global beta programs for key Nokia web/client services such as Ovi.com, Email, Nokia App Market Place and feature phone browser.
• Evangelized Nokia’s adoption of Net Promoter Score to focus on using consumer experience and sentiment to steer the business.
• Executed mobile application projects in location services, social networking and media streaming.
• Managed usability, compatibility and security testing programs.
• Played key role in creating software services go-live strategy, process, reporting and tools.
• Initiated a Nokia-wide culture-shifting campaign for employing consumer feedback by creating insightful reports and metrics scorecard.

Manager, Customer Trials Irving, TX & SF Bay Area, CA

• Executed technology collaborations with customers and partners on Push to Talk, IMS, VoIP, Video and UMA solutions.
• Customers: AT&T, T-Mobile, Cox Comm., Comcast, Time Warner and America Movil.
• Partners: NSN, Lucent, Alcatel, Kineto Wireless, SIP Phone, Broad Voice, Universal Electronics, Orb Networks and Qualphone.
• Led various virtual teams to execute projects on Mobile IP and orchestrated flawless technology demonstrations in trade shows and executive events.
• Integral part of product strategy, roadmap planning, product requirements and competence development activities in Nokia Multimedia group.
• Key contributor in numerous RFPs and RFIs.

Manager, Confidential, Irving, TX

• Led the team that created and executed a centralized deployment process for EDGE in AT&T network, saving over 40% in deployment costs. This program won the Nokia America’s Customer Excellence Award and received the Nokia Networks CEO’s appreciation.
• Led a virtual team of 12 engineers to execute first Nokia North American GPRS network.
• Collaborated with development and inter-operability test teams to create and execute system test plans for EDGE and WCDMA deployments.
• Built a team of highly skilled technical experts and managers to provide GSM system level support to wireless network operators.
• Conducted roadshows to build the competence in new technology areas and to mitigate the risks during the deployment process.
• Led competence development activities for new generation products and collaborated with development teams to produce product specific competence plans.
• Managed activities such as budgeting, project oversight, competence development, salaries, promotions, performance reviews and hiring. Hired more than 30 engineers.

Manager, Confidential, Irving, TX

• Led a team of 15 engineers who provided GSM customer care services
• Best Manager Award for the improvement in customer satisfaction metrics and overall structure of team.
• Managed activities such as budgeting, resource planning, competence development, salaries, promotions, performance reviews, hiring, and reductions.

Network Performance Specialist, Confidential, Amsterdam, Netherlands

• Managed GSM network performance and configuration function with a team of 5 engineers in Nokia’s first network operations center.
• Created and executed processes for performance & configuration management, reporting and GSM network parameter tuning & optimization.

GSM Technical consultant, Confidential, Delhi, India

• In-charge of building Nokia’s first GSM networks in India and performed first GSM call in 2 operator networks.
• Collaborated with sales & marketing teams and contributed to technology negotiations in order to win the GSM network contracts.
• Built and coached a team of 20 engineers to provide GSM network deployment and support.

GSM Engineer, Confidential, Sydney, Australia

Confidential
Design Engineer, RF Sydney, Australia

Confidential
Research Engineer, RF Bangalore, India

EDUCATION

MS in Electrical Engineering
BS in Electrical Engineering (Telecommunications)

Competence and Continuing Education:

• Standards: 3GPP, UMA, ETSI, ANSI, WiFi Forum, ITU, IETF, IEEE
• Technologies: GPRS, EDGE, WCDMA/3G, LTE, WLAN, UMA, DVB-H, IMS, PoC, VoIP, SIP, UPnP, Email, IM, Sync and device application management
• Mobile operating systems: Nokia S40, Symbian, Meego and Windows Phone 7
• Mobile application development: HTML, Java Script, WRT, Qt / QML and Silverlight. Cloud based applications, Social applications and Seamless User Experience
• Program management
• Agile / scrum
• Lean principles
• Account management & business relationship handling
• General management and leadership
• Product management