Summary:

A Product Manager with over seven years of experience in software and hardware development and customer relationship management in wireless technology. Proven track record in successfully launched new products into new markets. A quick learner with an aptitude for leading diverse teams, delivering products, and communicating with business leads, customers, and other stakeholders. Skilled in problem solving, new product development, agile development processes and management of offshore accounts.

Key Accomplishments:

Confidential, San Diego, CA.

• Worked with BREW OEMs to provide, launch, and support handsets in 450 MHz market for the first BREW commercial network ecosystem in Russia for Skylink and in Indonesia for Mobile 8.
• Successfully launched Zeebo, an affordable BREW based gaming console, in Brazil.
• Successfully launched UMG and MLB BREW Brand Xtend mobile delivery content services.
• Reduced division operating overhead cost by improved internal certification process and enabled Mobile 8 and S-Fone to evaluate and certify their mobile handsets independently.

Product Engineer, Confidential, San Diego, CA.

• Worked as Push To Talk (PTT) lead engineer and accountable for the success of all KX444 PTT phone in United States such as Verizon, Alltel, US Cellular as well as internationally.
• Worked as lead engineer for Virgin Mobile USA to support onsite and offsite and accountable for the success of Kyocera Slider Remix and the first Kyocera Java Phone K10 Royale.
• Worked as EVDO engineer for Bell Mobility Canada and accountable for the success of the first Kyocera EV-DO PC card (KPC650) in Canada.

Work Experience:

Product Manager, Confidential, San Diego, CA. 04/06 – 11/11

Developed and grew BREW market by increasing handsets availability, creating new opportunities in CDMA markets worldwide, understanding markets requirement, developing product requirement, expanding product line, conducting consumer research, competitive analysis and market segmentation.

• Served as the key liaison between carrier relations, legal, engineering teams, and OEM partners for all handset manufacturers such as Samsung, Motorola, LG, Huawei, Kyocera, and Nokia.
• Defined market and product requirements (MRD and PRD), vision, roadmaps, and business plans to evangelize, establish and maintain new BREW foothold in the CDMA emerging markets.
• Completed competitive analysis of prospective markets in wireless space, determined features and product requirement, and worked with business development managers to launch products.
• Grew and expanded BREW API platform, and worked with engineering to improve product features and user experience based on customer feedback to deliver SDK periodically based on development roadmap and critical change requests.
• Ensured that OEMs were able to meet carrier requirements by supporting carriers with software and network issues, and supporting OEMs in getting technical approval from carriers.
• Prioritized features and bugs, provided technical support from conceptual to product release for OEM handsets to ensure smooth development process and meet carrier launch date.
• Built relationships and engaged mutual partnerships with key OEMs by communicated a quarterly review to create new opportunities in BREW and launch new initiatives.

Product Engineer, Confidential, San Diego, CA. 08/04 – 04/06

Assessed new technologies, oversaw product performance, understood customer acceptance requirement, and confirmed product specifications and functionality that meet or exceed customer requirement. Customers are following but not limited to such as Verizon, Alltel, US Cellular, Bell Mobility Canada, Virgin Mobile, and others.

• Identified and developed new emerging technology trends into KWC handsets, and work with engineering and product management for commercialization of new technology handsets.
• Created and executed test strategies, test plans, and test cases for project phones that meet the Telecommunications Industry Association (TIA) specifications and different customer requirements. This standardized and streamlined process dramatically shortened project time in the field and increased work efficiencies for the field engineers and technicians.
• Provided feedback and technical support onsite and offsite during pre and post product acceptance phase by working with internal departments such as Engineering, Sales, and Marketing. Rapid response to customer concerns lead to high levels of customer satisfaction and most importantly, accelerated product acceptance.
• Performed mobile application testing, field testing as well as regression testing and interoperability testing to ensure that mobile performs per specification.

Systems Engineer, Confidential, San Diego, CA. 09/03 – 08/04

Worked with customers for prototype field testing, products installations, and created instruction manual.

• Assisted product development engineers by testing prototype functionality and integration with others. This helped development engineers fix issues before pre-sales products go to end customers for approval.
• Mentored available technicians so that they were able to test prototype products in addition to their main responsibilities which resulted in maximizing available workforce without adding more manpower that helped the company save cost.

Technical Marketing Intern, Confidential, San Jose, CA. 06/03 – 09/03

Helped Business Managers research, evaluate, and plan marketing strategies for prospective new markets.

• Analyzed competitors’ products main features, tabulated comparison between competitors and Altera products, and suggested ideas on how to improve Altera products.

Personal Entrepreneurship:
Founder/Product Manager, Rusty Collections, (Confidential) 08/10 - present

Launch a unique business model that provides custom made products tailored to consumer requirements.

• Use social media (Facebook, Twitter, etc) and traditional marketing to increase brand awareness.
• Define and develop product specs, features, and expand product lineup to serve the market needs.
• Work extensively with offshore suppliers to innovate, create, improve, and market products.
• Train overseas sales representatives to evangelize, serve, and support overseas customers. This is an important step as to maintain strong presence in overseas and domestic market.

Technical Skills:

• Office Software: Microsoft Word, Excel, Powerpoint, Visio, Project, Google Analytics, HTML.
• Wireless Protocol: CDMA (IS95, IS2000), GSM, W-CDMA (UMTS), EV-DO, LTE, Push to Talk (PTT), MMS, SMS, BREW download, browser, CDG-3 testing, Android, Bluetooth, WiFi.
• Technical skills in writing product requirement docs, wireframes & agile software development.
• Fluent in English and Indonesian Language. Conversational in Mandarin Chinese.

Education:

Master of Science in Electrical Engineering
Bachelor of Science in Electrical Engineering