SUMMARY

Successful, experienced Information Technology professional seeks a challenging Leadership position in a dynamic customer environment Skilled in: Crisis Management Process Improvement

Skilled in:

Crisis Management Process Improvement
Staff Leadership Project Management
Customer Support Program Implementation
Budgeting Leading People
DOD Secret Clearance for 10 Years
Customer Support Program Implementation
Budgeting Leading People
DOD Secret Clearance for 10 Years

EXPERIENCE

Confidential
Manager of Technology Services March 2002 – Present

Responsible for the day to day Technical Operations for a 3 Hospital 20 site care system. P&L and budget development for a 15 million dollar Technology Operating and 4 Million dollar Capitol budgets. Manage 24 FTEs across all disciplines within Information Technology to include 150 ISS Servers, 2400 workstations, 800 LAN printers. In charge of all hardware procurements and disposition of old devices. Assist Site Executive in managing a Service Level Agreement, and a 7 Million dollar Siemens invoice to the customer. Responsible for implementing Siemens Best Practices across the site, and developing the customers IT policy manuals. Resource responsibility for developing my employees to position them to provide the excellent customer support. Additionally, provide staff training for future technology growth through the Performance Management Process.

Responsible for the completion of the GM Online project within the Northern Ohio Region. This region consisted of nine General Motors manufacturing plants. Defined a regional deployment project plan that was leveraged at the sites. Responsible for leveraging and scheduling resources throughout the region based on the deployment schedule. Assisted the site implementation leaders in the creation and maintenance of a site-specific project plan. Served as the focal point for all project and program information at a regional level. Responsible for all capital appropriations reviews and approvals. All deployments/migrations to the GM Online product were completed on time and received customer acceptance.

Project Manager Confidential February 2001 – April 2001
Responsible for refreshing all lease ending GM-Online assets for all 14 GM Metal Centers across Michigan and Ohio. Initial tasks were to compile all the GM-Online user information and develop a high level Scope of Work spreadsheet illustrating by site the GM-Online assets falling off lease and the associated user info necessary to plan the Project. As Business unit Lead, I was responsible for facilitating all planning and data collection meeting with EDS and the GM Infrastructure Manager. Additionally, I was responsible for the creating the Division level Project Plan, and Milestone tracking processes that was presented to the customer for approval.

Responsible for migrating over 2500 GM Lotus Notes users across 5 Northern Ohio sites to include Indianapolis, and Marion Metal centers to a centrally located server farm in Michigan.
Responsible for all aspect of the project to include: planning, kickoff, execution and close down. Supervised 7 Site Implementation leaders in applying PM2 methodology for the Project. Provided daily Project Status Reporting to all Project Stake holders. Traveled to each site to perform the actual migrations per site in 2 days. Responsible for obtaining customer approval and signoff for Project completion.

Responsible for the separation of all EDS, and GM owned IP Address Blocks across the GM Produce Product Business Units. Responsible for providing the Project Plan and tool kit to the Site Implementation Leaders. Implement weekly Project Planning and Issues meetings inline with PM2 and ISO approved processes. Provide Project milestone completion and issues logs to the central control team. Work closely with the IS&S local site leaders to ensure a high customer satisfaction position.

Communications Supervisor Confidential, November 1996 – May 1999
In charge of 14 Systems Administrator, and 4 Lotus Notes Administrators supporting 12 Delphi Facilities across Northern Ohio including the World Headquarters Building. Responsible for maintaining 24 Novell 4.0 servers, and 6 Lotus Notes Servers. Additional responsibilities were Annual budget, people development, performance monitoring, and salary administration

03/16/94 to 11/18/96 Confidential
Systems Administrator/Hardware Planning Specialist

• Windows NT 3.51 & 4.0 System/Network Administrator
• Developed & installed 16 port Ethernet LAN
• MSmail 3.5 remote dialup administrator
• Responsible for loading workstations with WFW 3.11
• Configured LAN with access to the Internet
• Responsible for Hardware configuration at four Army facilities
• Write technical proposals for hardware system upgrades

• Recruited and organized 15 member scheduling team
• Supervisor for 15 RTI, and two Hardware specialists
• Responsible for performance, and salary reviews
• Administered training and career development of team
• Managed "Enlisted Distribution Assignment System"

• Guided RTI team with implementing CA-7 automated scheduler
• Formulated new RTI protocol to meet customer goals
• Responsible for 1200 production cycle flow chart
• Created DRA procedures for customer tape library
• Created CLIST program to capture daily status

06/18/88 to 04/15/91 Resource Management Shift Manager Confidential

• Supervisor for 15 Computer Operations professionals
• Perform resolution for hardware failures
• Handled classified Army documents
• Maintained a 56,000 volume magnetic tape library
• Organized relocation of Data Center to remote site

COMPUTER SKILLS

Novell, Windows NT 4.0, Windows 95, 2000, MS Word & Excel, Project, Lotus 123, Word Perfect
MSMail, PowerPoint, UNIX Operating System, RISC 6000, Sun Sparc, IBM 3090, Amdahl 5869 CPU, 5880 MP CPU, 5890-600E

EDUCATION

Certificate in Business Programming
UNIX Sys Administration, Windows NT Server 4.0, Proposal process
Operations Development Program (OPD), Leaders Internship Program,
Basic Leadership, Leadership Application Workshop, Presentation Techniques,
Professional Recruiting

REFERENCES
Available upon request