Project Manager Resume
Watertown, MA
EDUCATION:
- Major: Bachelor of Science in Computer Science (Dean’s List)
- Minor: Business Management
Notable Skills: Project planning, Vendor management, Disaster recovery and business continuity planning, Skilled in organizing resources and establishing priorities, Financial planning and budgeting processes.
Microsoft Project, Sugar CRM, SQL, Microsoft Visio, Crystal Reports, Microsoft Windows Server 2003-2007, Exchange 2010, Active Directory, BES Administration, Avaya Site Administration, Avaya CMS, AT&T RouteIt and Business Direct, Call Copy Call Recording, RightFax, SEP, Altiris Ticketing System
WORK EXPERIENCE:
March 2008 - Present Confidential Watertown, MA Telecom Specialist/Project Manager
- Act as project manager to numerous technology and telecommunications projects including implementation of an enterprise wide unified communications solutions, site expansion and build-outs, and business contingency planning.
- Create documentation and training materials.
- Work with carriers and vendors to provision new circuits, PBX equipment, and servers for corporate communications, call center, and faxing.
- Provide 24/7 on call support for all telecom related hardware/applications.
July 2006 – March 2008 Present Confidential Watertown, MA
Corporate Systems Support Analyst
- Provide Level 1&2 technical support to internal/external users, across multiple sites in both the U.S and India.
- Act as an on-call point of for the Support team.
- Develop new policies and procedures relating to acceptable use of company owned PC’s.
- Manage vendor relationships.
- Handle configuration of the BES and manage the deployment of Blackberry’s to over 1000 users as well as manage multiple carrier accounts.
September 2003 - Present Confidential MA
April 2006 Administrative Assistant (Department of Computer Science)
- Responsible for providing technical support throughout the campus.
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