Insurance Program Manager Resume Charlotte, NC - Hire IT People

Profile: Seasoned mid-career insurance and technology professional with demonstrated expertise in leading a variety of underwriting and technology initiatives. Proven success in developing and implementing strategic and tactical business focused technology solutions.

Summary Of Qualifications:

CPCU & CIC Designations
ACORD XML Proficient
Business Acumen
Analytical Skills
Tactical Execution
Strategic Insight
Relationship Building
Training & Development
Problem Solving
Accelerates Collaboration
Self - Starting
Dedicated to Results

Technology Solutions Experience:

Confidential. - Charlotte, NC 7/00 - 1/09

Insurance Program Manager

Primary Responsibility: Successful management and execution of insurance carriers' business requirements, underwriting rules and coverage offerings.

Specific Responsibilities:

Led team in the development and implementation of an online system to facilitate real time straight-through processing (underwriting, quoting and issuance) of The Hartford's Small Business commercial insurance products including Business Owners Policy (BOP), Workers Compensation, Auto and Umbrella.
Analyzed and deployed real time rating and underwriting of BOP and Workers Compensation for St. Paul and Travelers.
Coordinated projects to balance the needs of the business, the database administrator and the developers.
Served as business subject matter expert as well as business and technology contact for all agents and all carriers.
Maintained two platforms in a production environment serving two distinct groups of clients.
Evaluated various carriers' underwriting guidelines and converted those guidelines into rules to be coded by technology staff.
Translated and developed the underwriting questions into easily understandable text for display during the user experience.
Conducted extensive review and debugging of XML streams that facilitated the quoting and issuance process between Access CoverageCorp and the carrier.
Performed extensive QA testing of new and existing functionality.
Conducted training sessions for new agency users and handled in-coming helpdesk inquiries.
Served as point person and subject matter expert representing the business perspective in all prospective client meetings.
Conducted product demonstrations for carriers, agencies and MGAs.

Confidential Achievement/Recognition:

Hartford Partner Program, an agency initiative specifically designed to utilize Access CoverageCorp's "Interchange" product earned a 2007 Chairman's Award from The Hartford. This award highlights employees' expertise, creativity, and commitment to delivering excellent service and innovative products to Hartford's customers and profitable growth to Hartford's shareholders.
Using Interchange, the Hartford Partner Program generates in excess of $75,000,000 of quoted business with a "hit" ratio of 46%.
First and only entity to achieve real time Commercial Automobile issuance with The Hartford

Underwriting Experience:

Confidential- Charlotte, NC 5/98 - 7/00 Team Manager/Multiline P & C Underwriter Primary Responsibility: Profitable growth and management of $35 million book of Property and Casualty business. This includes management of the underwriting team and the accompanying support staff.

Specific Responsibilities:

Personally managed a $7 million book of commercial multi-line business, including Property, General Liability, Workers Compensation, Auto, Umbrella, Crime, Boiler and Employment Practices Liability.
Served as in-house "Package" (Property and General Liability) Consultant.
Cultivated and maintained strong relationships with agency base.
Marketed Kemper's new products to existing agents.
Developed enhanced employee performance through coaching and evaluation process.
Conducted policy audits within the local branch as well as other branches throughout the country.

Confidential- Charlotte, NC; Braintree, MA and Wallingford, CT 1/90 - 5/98 Commercial Lines Underwriter Primary Responsibility: Profitable growth and management of $6 million book of Property and Casualty business. Other Experience:

Confidential- Meriden, CT 10/91- 3/94 Crisis Counselor/Crisis Stabilization Program Primary Responsibilities: Staffed the crisis hotline and conducted in-home visits with crisis patients.

Education: Bachelor of Arts Major/Minor: Psychology/Political Science

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Insurance Program Manager Resume

Charlotte, NC

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