PROFESSIONAL EXPERIENCE

Confidential, New York, NY Business Analyst/Project Manager February 2010 - April 2012

• Define, through formal requirements gathering processes, all technical requirements for special events, including political primaries, political conventions, elections and inaugurations.
• Analyze manual business processes and transition from paper-based transactions to Intranet and Extranet processes (using open systems and COTS)
• Negotiate, develop and execute standardized test and acceptance processes for all satellite signals
• Business process analysis and business process improvement for complex technology problems within the news gathering domain.

Confidential, New York, NY Sr. Business Analyst May 2006 - February 2010

• In-depth interactive user requirements gathering for multiple clients, including JAD sessions, stakeholders interviews, workshops, User groups, and one-on-one interviews.
• Acted as customer advocate throughout the SDLC; Provided on-time finished documentation products that met requirements and pleased stakeholders throughout the SDLC.
• Wrote Business Requirements Documents, Functional Requirement Documents, process maps, data flow diagrams and Use Cases in the course of business requirements gathering
• Managed multiple e-commerce projects of varied sizes simultaneously.
• Lead requirements gathering for large Web and retail e-commerce initiatives from concept through launch, often working on multiple projects simultaneously
• Very familiar with the bottom-line
• Mapped and adjusted site via data from Web analytics tools
• Communicated with clients in plain English and translated user requirements into technology terms when interfacing with technical teams
• Managed evolving and often conflicting client expectations through collaborative negotiations
• Shows strong leadership skills in reaching stakeholders agreement and continuing consensus throughout all phases of SDLC
• Build trust and confidence between PMO and clients via collaborative honest broker practices and system test and acceptance plans. Developed wireframes and drafted site look and feel
• Implemented Electronic Document Management systems using COTS (Documentum) and proprietary software
• Standardized project management using PMIs PMBOK practices
• Adopted software development methodologies, including Agile, Waterfall, and hybrids
• Completely comfortable working in an ambiguous and pressurized environment
• Consistently delivered stakeholders projects on time and within defined budget

Confidential, Washington DC Senior Project Manager; Web Services Program Management Office August 1999 - April 2006

• Secured significant funds to vastly extend, improve and consolidate all Web services under a single Program Management Office (PMO)
• Team Leader of PMO; Trained three subordinates on best practices. Highly focused on team-building and collaborative sharing of knowledge
• Adopted PMI best practices and standardized SDLC methodologies
• Hands-on work on all Web development phases, including requirements gathering and analysis, budget, timelines, GUI design, wireframes, Web design, testing, release and ongoing management of domain using Agile methodology
• Procured and deployed enterprise-wide search facility
• Procured enhanced enterprise-wide Web analytics software to capture site performance and to assist in recalibration of site architecture and navigational structures
• Implemented enterprise-wide document management system for agency; System repository included all FAA regulations, technical specifications documents, graphical date for 24,000 users
• Developed national training program to assure easy transition from non-centralized repositories to structured, searchable and current document libraries
• Established Web Executive Steering committee to keep senior management engaged in Web program initiatives
• Integrated internal databases and converted to public-facing interactive systems using COTS (commercial off the shelf) software and proprietary software.

Confidential, Washington, DC Business Analyst/Webmaster March 1997- August 1999

• Managed sixteen - person team; Highly invested in cooperative and collaborative largely self-managing teams of fellow professionals
• Collaborated with FAA Human Factors Laboratory to design customer-centric Web sites
• Established FAA Web Configuration Control Board to improve efficiency and stability of sites
• Wrote RFOs and RFPs for procurement of goods and services
• Served as Contracting Officers Technical representative in acquisition and monitoring of contracts
• Facilitated FAA enterprise-wide group of Subject Matter Experts to develop a comprehensive FAA taxonomy and searchable, meta-tagged libraries
• Wrote agency-wide policy for Web design, Web content and content standards
• Served as DOT representative to White House Working Group on implementation of Section 508 standards for federal Web sites
• Implemented and managed WebTrends reporting/analytics tool to maximizes performance and provide qualitative data to LOBs

EDUCATION

Confidential

PROFESSIONAL TRAINING AND CERTIFICATIONS:

• Web Heuristics, Usability and Information Architecture course
• FAA Project Manager Subject Matter Expert certification.
• Contracting Officers Technical Representative certification from National Defense University
• Project Management for Software-intensive Projects (two semester course)

SOFTWARE PROFICIENCIES

SQL, MS Project, Word, PowerPoint, Excel, Visio, WebTrends, Google Analytics, Smart Draw VP, Documentum, Big Commerce, Dreamweaver, Illustrator, Photoshop, HTML, CSS, Sharepoint, FAST search