Executive Team Leader Resume

Objective

To become part of a successful and growing company; use my experience and education to drive profitability for the company.

Education

MA, Industrial Organization Psychology

BA, Psychology major, Sociology minor

Employment History

Confidential

June 2006-Present

Executive Team Leader: Guest Experience/Softlines/Food
Recruit, hire, train and retain the highest quality team members
Open and close the store on assigned days and provide leadership during the hours of operations
Oversees the guest service and merchandising of three departments with sales of $9 million
Drive sales performance; lead and coach the team on ways to increase sales
Model and drive proactive guest service
Recognize, coach and provide meaningful feedback through active performance management
Lead a compliance culture to mitigate legal risk and lead a culture of financial accountability
Target has enabled me to develop the following Leadership Dimensions:
Energy – Courageous; strong drive for action, excels in a fast-paced environment; uses a high level of leadership to get the job done; demonstrates accountability and courage.
Enthusiasm – Ability to motivate and inspire others; challenges team members to ensure that every team member contributes. Communicates effectively; maximizes relationships; builds trust and manages performance.
Execution – prioritizes tasks and responsibilities; focuses on the most important things; ensures that best practices are followed; engages in creative thinking; gets things done.
Excellence – Delivers great results; provides a superior Target-brand experience for guests and team members.

Confidential

1990-2006

Department Manager/Administrative Assistant
Help lead store in selection and retention of great Partners.
Responsible for total store staffing and retention of Partners who are committed to Customer Service, including partner selection, development and retention.
Ensure all Partners receive ongoing training and feedback.
Provide timely, positive and constructive performance feedback both verbal and written.
Ensured recognition and reward program were executed to motivate Partners on delivering superior customer service.
Assist employees by disseminating information about benefits and policies and procedures
Coordinate and track store hiring needs, store interviews, new hires and orientations, exit interviews and results from turnover.
Ensured proper pay and incentive plans are administered to Store Partners.
Assisted in the management to budget of all store P&L items.
Leveraged expenses at proper ratio as sales are increased.
Ensures execution of programs.

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