IT Manager RESUME NJ - Hire IT People

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PROFESSIONAL SUMMARY
Seasoned, proactive, reliable, individual with strong IT background providing hands
on leadership and supervision. Fifteen plus years of professional experience working for
both large and small corporations with extensive exposure to various systems and
technologies. Solid work history, including people management, project management,
technical support and computer operations. Detail oriented individual that continues
to acquire skills each day that are translatable to a wide variety of positions and industries.
PROFESSIONAL EXERIENCE
7/2007 – Present
2/02 – 7/2007
6/97 – 2/02

Confidential,
Rutherford, NJ
IT Manager/Support Specialist

Administer Windows Active Directory & Exchange user accounts.
Develop and monitor all IT projects from start to completion.
Investigate and Implement new ways to automate tasks to improve efficiency.
Seek opportunities to continuously build, grow and enhance team and business
partner relationships.
Creation of Network user accounts and groups including Microsoft Exchange Email
administration.
Implementation and administration of hosted VOIP phone system.
Escalated Support of all local & remote and employees.
Identification and resolution of customer and team related issues.
Design and development of company Intranet page.

Confidential,
, Parsippany, NJ
Deskside Support Team Leader – Deskside Services

Managed simultaneous projects including migrations, moves, additions and changes.
Developed project schedules, sets time frames and priorities, and assigned tasks.
Supervised and monitored a staff of over 25 technical professionals.
Ensured IBM meets or exceeds contract service level agreements.
Primary liaison between Deskside Services and customer.
Tracked quality service measurements and recommended/institute improvements.
Participated in Change Management review to ensure minimal customer impact.

Confidential,
Parsippany, NJ
Team Lead Desktop Support & LAN Services

Provided Executive Support Services.
Evaluated, maintained, modified and documented PC applications packages and
participated in testing and evaluation of new PC packages.
Monitored project status from start to completion.
Supervised and monitored performance of Level 2 technical staff.

2/96 – 697 Confidential,
, Cranbury, NJ
System Support Specialist

Provided desktop support for all users on a hardware and software basis.
Trained employees in latest job related software including Lotus Smart Suite,
Microsoft Office, and Windows 95.
Setup and configuration of new computer equipment.

EDUCATION
2/95 – 6/96
9/1/01 – 8/1/02
DOVER BUSINESS COLLEGE, Paramus, NJ
Diploma: Electronic Technology/Computer Repair. GPA 3.96
CISCO NETWORKING ACADEMY, Riverdale, NJ
Cisco Certified Network Associate Preparation (CCNA™)
CORPORATE TRAINING
Windows NT Work Station 4.0, Windows NT Server 4.0, Microsoft Windows 2000 Advanced
Server, Microsoft NT Administration, Microsoft Networking Essentials, Microsoft Core
Technologies, Microsoft Systems Management Server 2.0, Microsoft Front Page, Vertafore
ImageRight, IBM Think Vantage technology training, Lotus Notes training and Dell Premier
certification.
TECHNICAL SKILLS
Software
Hardware
Windows Server, Windows 7, Windows XP Professional, Windows NT 4.0
Workstation/Server, Windows 3.11/95/98/ME/XP/VISTA/WINDOWS 7, Microsoft FrontPage
98 & 2000, Internet Explorer, MS Exchange, Microsoft Outlook, MS Office (all versions),
Adobe Creative Suite, Microsoft Systems Management Server, McAfee/Symantec virus
protection, Lawson Insight, Symantec Ghost, Vertafore ImageRight, VMware ESXI 5.0.
All IBM compatible PC hardware. DELL Laptops, Desktops and Servers, IBM ThinkPad laptops
& Desktops, Compaq Proliant & Prosignia Servers, Drive Arrays, CD Towers, Wireless
Ethernet, tape drives, Internal & External Print Servers, Dell EqualLogic SAN
REFERENCES: FURNISHED UPON REQUEST.

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