Professional Profile

• Senior Information Technology Executive with over twenty years of increasing responsibility and experience in providing vision, leadership and management application development and systems integration, ITIL, SEI-CMMI methodology, data center, helpdesk & network operations, systems analysis, ERP implementation, quality assurance, portfolio and project management, critical business application systems upgrades, business continuity and disaster recovery planning, Sarbanes-Oxley 404, PCI compliance, IT governance process, best practices and methodology, system development life cycle implementation in a complex business environment.
• Comprehensive experience in senior-level management of advanced information system and technology functions, with P&L responsibility for corporate policies, providing vision and leadership in developing and implementing information technology initiatives, financial and administration.
• Skilled in developing strategic technology plan, tactical management of technology landscape (networks, infrastructure, connectivity, applications), project and portfolio management, contract negotiations, driving change while managing and motivating IT personnel and delivering customer service excellence.

Experience and Accomplishment

Confidential,
– Philadelphia, PA (2010 – 2010)
(Project Manager – Contract position)
Provides information technology consulting and project-based services to optimize a client’s IT infrastructure, reduce overall IT costs, improve service levels and free up capital for strategic investment.
Lead complex operational improvement and standardization initiatives across the enterprise aligning business unit and delivery processes through the identification of common goals, practices, terminology, and supporting tool sets with IT Mapping processes and analysis with the objective of assessing the level of IT support. Define IT strategies and roadmaps using a structured methodology.

Confidential,
– City of Industry, CA (2007 – 2008)
Manager, IT and Production Systems
Responsible for providing vision and leadership for developing and implementing information technology initiatives. Direct the planning, implementation and management of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality and strategic goals. Oversee the day-to-day management of the IT team, systems, tools, and support services.

• Implemented SOX 404 compliance, risk management and best practices for IT governance.
• Directed the implementation of ITIL, incident and problem management to include methods, software tools and service level agreements, disaster recovery and business continuity planning and execution.
• Developed processes and performance improvements based on best practice policies and procedures.
• Directed development and execution of an enterprise-wide disaster recovery & business continuity plan to address critical business processes.
• Provided project and portfolio management oversight and financial administration.
• Provided second and third level application support via helpdesk organization.

Confidential,
Costa, Mesa, CA
Delivery Project Executive/Transition Manager/Sr. IT Consultant(1997 – 2007)
Responsible for managing PMO, leading IT initiatives, defining and driving technology strategies and roadmaps, budget and financial administration, management and control of IT services. Provide leadership, vision, strategic and tactical planning, project and portfolio management, IT consulting, development and implementation of IT initiatives and enterprise-wide systems that added to the Client satisfaction ratings and enhance credibility with key stakeholders and executives. Deliver operational excellence and service performance while meeting current and future internal/external client business needs.

• Managed the implementation of large-scale complex applications and infrastructure projects. Achieved a successful balance in resource management, timelines, budget, and client expectations to deliver on time and within budget. Manage outsourcing contract and RFS process.
• Manage applications, infrastructure, staffing team of IT professionals internal and offshore.
• Managed $25M annual IT budget, SOW’s, .
• Lead a large team of developers, business analysts, project managers, and QA testers.
• Plan, manage and lead the delivery of technology and outsourcing solutions and personnel.
• Manage the delivery of process improvement, ITIL, CMMI, SDLC and service level agreements.
• Managed Project Office for controlling and managing projects, portfolio, budgets & performance metrics.
• Integrate services from multiple vendors to deliver highly integrated technology environment.
• Manage technology services across applications and infrastructure to deliver optimal end user experience.

Confidential,
El Segundo, CA
Director, Management Information Systems (1995 – 1996)
Responsible for providing leadership, vision, strategic planning, roadmaps and overseeing all technical aspects of the company\'s strategy and information technology implementation. Using an active and practical approach, to direct the technology focus and to attain strategic goals and plan. Provide leadership, vision, strategic planning, administration and adherence to sound IT policies. Direct the development and maintenance of the company’s IT systems, including IT infrastructure, data center operations, help desk activity, and security.

• Direct and defined global IT organizations and initiatives.
• Performed IT assessments, recommended solutions/actions that align business processes,

technology and organization culture.

• Formulated, administered, and executed company policies.
• Implemented STS Software Systems on RISC6000 AIX platform.
• Implemented EDI communication and infrastructure to improve delivery of products to stores and DC.
• Implemented POS systems and Back Office applications.

Confidential,
Industry, CA
Director, Management Information Systems (1992 – 1995)
Provide leadership in linking business strategies with information Technology, defining use for technology and treating information as a strategic resource. Managed all network services, helpdesk activity, data center operations, application development, and facility security, quality and process control, testing and business analysis.

• Provide the timely delivery of office and business applications to the organization.
• Supportedthe maintenance of development efforts for legacy applications on MVS and AS/400.
• Implemented an EDI/Quick Response Program that substantially improved basic stock replenishment, reduce the time between order initiation and receipt to the sores, marking and shipping, achieving a 95 percent complete shipment within 3-7 days of receipt of order.
• Directed the implementation of an automated data collection system utilizing Radio Frequency (RF) and Barcode technology to improve speed and accuracy of order picking and put away.
• Implemented an interface to link manufacturing and merchandising systems to improve product development, quality control, merchandise replenishment and customer service.
• Implemented JDA Software Systems on AS/400 platform.

Confidential,
Ontario, CA
Director, Computer Services (1985 -1992)
Responsible for directing the activities of computer operations, systems development and maintenance, voice and data communications, office systems support and the Information Center. Managed the analysis, design, development, implementation and maintenance of all corporate information systems. Managed and evaluated technology to determine applicability and procurement, and to enhanced company\'s productivity, communication and improve customer service. Managed and control all information technology computer system facility enterprise-wide.

• Plan and implemented a Point-of-Sale (POS) system for the entire chain which facilitated and improved customer check-out, price lookup, credit authorization, scanning and markdowns.
• Directed the hardware and software conversion from HP3000 to and IBM Mainframe with minimum downtime and lost of productivity.
• Developed and implemented an interface to link manufacturing and merchandising systems to improve product development, quality control, merchandise replenishment and customer service.
• Managed the implementation and enhancements to MMS Software Systems on IBM Mainframe.

Technical Training and Experience

• Oracle Applications, 11.5.9, Oracle Database 9i
• Share Point Portal Server
• Microsoft Office Suite
• Microsoft Windows 2003 & 2008 Server and Exchange
• MS SQL Architectures
• SAN & NAS
• VMware environments
• Lotus Notes
• Windows XP, Windows 2000/2003, NT
• UNIX, AIX, NT, Novell, Linux,
• AS/400, RACF, z/OS, iSeries, pSeries, IBM Z-10 mainframe
• CISCO, 3COM, DNS, Firewalls
• EMC storage products
• HTML, XML, JAVA, SQL
• GERS Merchandising (ERP System)
• Lawson Financials & HRIS
• Arthur Allocation & Planning
• Manhattan Warehouse Management System (WMS)
• JD Edwards
• Disaster Recovery and Business Continuity Planning
• Peoplesoft Enterprise Financial Management
• Asset Management
• BRIC
• TMS
• eCommerce
• EDI
• Tequila
• Blue Martini (CRM)
• eOn (Call Management)
• BizTalk (Interface from Oracle to other systems)
• HTML, XML, JAVA, SQL Server
• VPN, Routers, Switches, and Protocols, VOIP, TCP/IP
• Active Directory, Microsoft Window Server, Blackberry
• Tripwire (intrusion detection/protection system)
• ArcSight (log management system)
• Project Management, PMI/PMBOK Methodology
• MS Project, Clarity/ Niku
• ITIL, CMMI, SDLC
• PCI and Sarbanes-Oxley 404 policies and regulations

Education
University of Phoenix, B.S., Information Technology 2012