PROFESSIONAL PROFILE

PMP certified Project Manager with over 15 years of hands on information systems experience of which the last 10 years have been spent leading and managing complex business solutions (Paragon Business Continuity, Workforce Management, Business Intelligence, HMS, CIS, ERP, Logistics, Inventory Management and Custom Application Development) in the manufacturing, energy, telecommunication and education sectors. In addition, skilled at requirement gathering, coaching and motivating diverse offshore technical teams from project conception through implementation.

• Project Management – Highly accomplished Sr. Project Manager with extensive experience managing enterprise application deployments from conception to implementation with a focus on Software Development Life Cycle (SDLC). Results oriented PMP with polished negotiation skills.
• Technical – Proven ability to work with a wide spectrum of technology (Oracle CC&B, ClearQuest, Project Server, Paragon, PIW, Infor ERP, BEA, Micromuse, Cramer, MetaSolv, Remedy, Web Services, IVR, SAP Integration, Banner, PeopleSoft, Oracle, Progress, Visual Basic, .Net, XML, ASP, Pro*C, C#, C++, Cognos, Business Objects, Data Warehousing, Brio, MySQL, MS-Access and Loftware) to accomplish the strategic objectives of the organization.
• Communication – Persuasive communicator with well-developed written and oral presentation skills. Able to promote productive and lasting relationships with sponsors, colleagues, customers and vendors at all levels.

PROFESSIONAL
EXPERIENCE
Confidential,
Acworth, Georgia October 2003-Present
Cobb Energy/Cobb EMC January 2007 – December 2009
Cobb Energy Management Corporation (CobbEnergy), a wholly owned subsidiary of Cobb Electric Membership Corporation (Cobb EMC), provides diversified value added services to residential and commercial customers.

• Brought on board to establish new PMO processes and procedures, which included the development of a new Project Management Methodology (Cobb Energy’s 5D Project Methodology) This new methodology ensured consistency through the use of templates and process automation using Microsoft Project, Project Server and PWA. Increased team efficiency and customer satisfactions by establishing a PMO portal using SharePoint, this portal was the landing site for the PMO organization and project status reports.
• Spearheaded the use of PWA and SharePoint. The tools help with streamlining business processes around project assignments, capturing actual hours and team collaboration. Provided instructor led Microsoft Project training and served as Project Server and SharePoint SME.
• Responsible for training and mentoring Project Mangers, in addition tasked with performing project audits.
• Led the redesign of IBM ClearQuest Change Management process. Established an Integrated Change Management life cycle that provided the customers with visibility into the state of each change request. Client approval and revenue was recognized via the Change Management process using Business Object reporting.
• Served as Business Continuity Project Manager, tasked with the RFP and vendor selection process, SunGard’s Paragon Information Availability Solution was selected. Responsible for the Project Management and Deployment of SunGard’s Paragon solution.
• Inherited Tivoli Monitoring project that was in jeopardy of being cancelled due to mismanagement. Through a serious of scope and JAD recovery sessions, the team was able to get the project back on track and deliver a solution that met the customer’s approval.
• Served as the Project Manager on the Oracle’s CC&B Data Archiving project. This effort involved archiving production critical data, it helped reduce the production database size and increase production system performance.
• Technology used during this assignment was Business Objects, SunGard Paragon (DR & Business Continuity), ClearQuest, SharePoint, MS Project, Project Server, XML, ProjectSever, Oracle 10G, Irene, Visio, Oracle CC&B, IVR, PIW and Lotus Notes.

Confidential,
January 2005 – December 2006
BellSouth Science and Technology is the technology organization that provide technological innovation and development of advanced network and computing capabilities to meet customer communication, information, and entertainment needs in concert with BellSouth business strategies.

• Served as a Project Manager in the Operation and Services Development (OSD) organization, leading cross functional team members. Served as liaison between internal customer and external vendors. Responsible for all SDLC phases from initiation through delivery and data migration. Moreover, accountable for the project’s scope, budget, scheduling, status, issues, change management, risk assessment and risk response strategies.
• Served as a Project Manager in BellSouth’s Big Picture program. Managed the Cramer Inventory Management System Implementation (Master Data Management). Responsibilities included the managing of a 2.9 million dollar budget, leading cross functional and offshore development team members of 15 to 20 technical resources. Key activities included interfacing with senior technical staff, clients and project stakeholders during project cycle and meeting project milestones and delivery dates.
• Served as Project Manager for the Broadband Network Reporting System (NRS), the team was responsible for Business Intelligence reporting (Cognos) in the bellsouth.net/broadband space. Responsibilities included the development of new reports, dashboarding and data feeds using ETL tools. Managed 8 to 12 team members and controlled budgets up to 1.8 million.
• Served as Project Manager on the Micromuse Implementation of NetCool Omnibus, the project was tasked with providing alarm suppression for BellSouth’s Network Outage Center (NOC). This project reduced false network alarms by more than 45%, which increased NOC productivity.
• Technology used during this assignment was Cognos BI, Cramer (Inventory Management System), MQ Series, BEA, XML, Project 2003, SharePoint, Oracle 10G, .Net, XML and Sun Solaris Servers.

Confidential,
September 2004 – December 2004
BellSouth Technology Group (BTG) is the technology affiliate for BellSouth Corporation. BTG is responsible for all enterprise business applications for BellSouth Corporation. Moreover, BTG ensures that enterprise technology standards are followed or variances are approved by the Architecture Technology Community.

• Served as a Sr. Project Manager in the Domestic Operations Group of BTG, leading and managing cross functional development teams (EDS, Accenture, CES and BellSouth - Science and Technology) in the Broadband Sector of the business. Responsible for all SDLC phases from initiation through delivery. Moreover, accountable for the project’s budget, scheduling, status, issues, change management, risk assessment and risk response strategies and plans. Technology used during this assignment was NIKU, Project 2003, Oracle 10i, .Net, XML, Web Services, IVR, CORBA, Sybase and Sun Solaris Servers.

Confidential,
February 2004 – August 2004
WebRoomz is a technology and services firm with a focus of providing patent-pending student housing management solutions and “best practices” professional services to the Higher Education industry. WebRoomz is one of the premier housing management system providers in the country for colleges and universities of all sizes and complexity.

• Led a Housing Management System implementation for the University of Kentucky. Responsible for requirement gathering and leading a team of developers, testers and trainers in a full-life cycle development of project using web technology (C#, XML, SQL-Server, Java, SSL Certificates and HTML). Served as liaison between UK employees and development team. The project’s objective was to convert Diebold’s CS Housing System to WebRoomz- HMS (Enterprise web based, self service student & staff application). Responsibilities included project planning, gathering requirements, change control tracking, issue resolution, customer interfacing and stakeholder performance reporting (earned value analysis). The project team consisted of 13 team members with a budget of 1.5 million.

Confidential,
October 2003 – January 2004
Continental Car Care (CCC) is an Atlanta, Georgia based company with national presence. CCC provides customized roadside and comprehensive assistance solutions for business-to-business automotive resale clients. CCC offers 24 – Hour roadside assistance programs that are flexible and guaranteed to increases customer satisfaction.

• Managed a system replatforming project. Responsibilities included the leading the replatforming and migrated Continental Car Care custom oracle business applications. The project consisted of disaster recovery planning, risk management, hardware and software migration. The project was deemed an overall success and additional business opportunities were offered to PMP Services.
• Managed a project that improved the order processing system for Continental Car Care. This project required custom modifications to the current user interface and backend reporting. The project provided business improvements by reducing order processing time by 50%.
• Confidential,

Georgia August 2001- November 2003
Senior Project Manager

• Managed thirty plus Banner CIS/CRM custom modifications for Georgia Natural Gas/Southstar Energy. The projects produced gross revenues of over 2.5 million dollars. The modifications consisted of changes to call center operation modules, delinquency, bad debt judicial case management tracking, payment arrangement and statement and file transaction processes. Technology used was Pro*C, Oracle, XML, .Net development environment, VPN remote access, Crystal Reports, Project Central and SharePoint.
• Demonstrated a proven track record in taking troubled projects (unstructured and behind scheduled projects) from failure to success by effectively re-planning, communicating and/or crashing project schedules. Moreover, known for delivering quality deliverables without quality defects.
• Responsibilities included leading and coaching 10 to 20 project team members in a full system development life cycle (SDLC) environment, setting organization performance standards and ensuring that team members performed at an acceptable level.
• Maximized organizational resources by effectively using cross-functional team members across remote offices (Atlanta, Toronto, Seattle and Dallas). Team members were used to assist in scope definition, project planning, estimating, task execution, quality assurance and implementations.
• Performed product demonstrations, assisted with RFPs, and supported sales efforts (Georgian Natural Gas and AGLC)
• Served as PMO methodology team member, the team was tasked with providing recommendation for achieving CMM level 3 and overall improvements to development methodology.
• Gathered business requirements, wrote requirements document, and performed gap analysis.
• Maintained project plan, monitored work, and reported progress to management and the customers.
• Confidential,

, Georgia May 1999- August 2001
Project Manager

• Led a diverse cross functional team in multiple Syteline ERP implementations. The South America (Tijuana) and North America (Atlanta) implementations were delivered 1 month early and under budget. The South America implementation was a joint effort with our South America office. The implementations included custom modules for automated order processing, one-piece flow processing, bar coding and labeling of finished goods. The team consisted of 15 associates, across varies functional departments (Accounting, Sales, Inventory Control, Procurement, Order Fulfillment, Shipping and IT). Responsibilities included planning, requirement gathering and writing, budgeting, controlling, monitoring and provided timely status reporting to senior management.
• Planned and managed Cognos Business Intelligence (Impromptu and PowerPlay) implementation. This implementation required a custom dashboard interface that would better facilitate end user usage. The implementation consisted of creating inventory, sales, job, vendor and business performance cubes.
• Spearheaded the design and implementation of a custom load validation system, prototyped in MS-Access and implemented in Progress 8.3, this project ensured 100% accuracy of the planned load. This logistic application saved the company over 700K in shipping cost.
• Responsibilities included the development of project schedules, monitoring of work, and reported progress to management and the customers.
• Launched an initiative to improve overall system availability, the effort was successful at improving system uptime from 94% to 99.7%. In addition, the team created procedures and policies for safeguarding the organizations production databases.
• Served as team lead for Continues Improvement Training in an ISO-9000 manufacturing facility.
• Responsible for vendor selection Tasked with evaluating and selecting new hardware and software.

Confidential,
Atlanta, Georgia November 1998- May 1999
Project Lead/Business Analyst

• Served as a team member of a data warehousing project that successfully merged BellSouth internal data with Dun & Bradstreet external data. The data warehouse was utilized throughout Bellsouth as decision support tool for senior level management.
• Operated as an internal consultant between multiple business units (Manage Network Services, Loyalty Group, Forecasting and Dot.net), providing answers to business questions and what if scenarios. Performed as data miner looking for trends and patterns in the company databases (Marketing Information Systems – MKIS and Customer Intelligence - CIT). In addition, provided international business intelligence to BellSouth’s South America branches.
• Led the development of a marking sampling repository, which marked customers that were surveyed within the last 6 months. This solution reduced the number of contacts a customer received from BellSouth, thus assisting in customer retention and reducing customer complaints. The solution was a client/server application development with Visual Basic and SQL-Server technology.
• Gathered business requirements, wrote requirements document, and performed gap analysis.
• Maintained project plan, monitored work, and reported progress to management and the customers.
• Tasked with evaluating, selecting new hardware (Dell Servers) and software (SQL-Server and MapInfo).

Confidential,
Alpharetta,
Georgia March 1997- November 1998
Software Trainer (Contractor)

• Trained corporate employees on how to leverage and integrate Microsoft Office productivity software (Word, Excel, PowerPoint, Access and Outlook) into their daily work assignments.
• Trained user on HTML, webpage development and website publishing.
• Coordinated classroom setups and schedules with training coordinators.
• Established outstanding vendor relationship with instructional technology managers.

KENNESAW STATE UNIVERSITY Kennesaw, Georgia March 1997- October 1998
Application Developer

• Designed and implemented custom client/server software using Visual Basic 5.0 and Microsoft Access for managing student enrollment, which improved enrollment efficiency and reduced data integrity problems.
• Led a database platform upgrade that migrated from Oracle 7.3 to Oracle 8. The upgrade consisted of ensuring that user accounts, security permissions and existing stored procedures were upgraded properly.
• Provided level 3 technical application support for students, faculty and staff members.

Trainer

• Designed and implemented technical training programs, which included the creation of custom training material and the evaluation of training personnel.
• Instructed students, staff and faculty members on how to leverage Microsoft Office. Trained students in level-1 through level-3 (Word, Excel, Access, PowerPoint and HTML).
• Performed introduction to UNIX training to KSU students.
• Performed Banner overview training to faculty/staff members.

NATIONAL INTERIORS Marietta, Georgia February 1994- March 1997

• Designed and implemented custom Microsoft Access and Visual Basic applications to support order fulfillment and procurement business operations.
• Created ad hoc reports and financial month-end reports utilizing Crystal Report and Microsoft Access report writer.

SKILLS

• Operating Systems - UNIX (Solaris 2.8), Citrix, XP, Windows NT and Windows 95/98.
• Programming Languages - Java, BizTalk, .Net, XML, C#, PL/SQL, C++, Visual Basic, VBA, SQL, HTML and Progress 4GL.
• Productivity Software – Microsoft Office (Outlook, Word, Excel, Access and PowerPoint), WordPerfect, MS Internet Explorer, Virtual Private Network (VPN) and SharePoint
• Specialty Software –NIKU (Open Workbench), Brio, Crystal Reports, ERwin, KRONOS, VPN, Visio, Microsoft Project, Project Central, TimeWizard, Rational, RUP, Oracle 10i, Map Info Professional, Mini-Tab, SPSS, Progress 8.3, Loftware (Bar-coding and Labeling) and Microsoft Front Page.
• Enterprise Software – Siebel (Overview Training), SAP (Integrated Order fulfillment), PeopleSoft, SCT Banner CIS, Banner Education, Syteline/Mapics-ERP and Cognos Business Intelligence

EDUCATION

Bachelor of Science - Information Systems - Kennesaw State University