EXECUTIVE PROFILE A highly accomplished and goal-focused systems manager with expertise in PROJECT MANAGEMENT and a demonstrated capacity to build new computer systems. Diversified experience encompasses ability to supervise and advise staff and to design a wide variety of systems on different platforms. Manages full development life-cycle, including requirements definition, detailed design, construction, testing, training and rollout. Proven track record of success in leading large teams, managing through change, and reviewing/re-engineering processes to drive positive results on time and on budget.

PROFESSIONAL EXPERIENCE

Confidential, Lincolnshire, IL (1997- December, 2008) World's largest provider ($2.8 billion in revenue) of multi-service HR business process outsourcing. Project Manager focusing on ITIL Change Management (2006-2008) Primary architect for a Technology Change Management process encompassing 18,000 changes annually.

• Developed/maintained policies, procedures, process flows and responsibility matrices to ensure that client Service Level Agreements are met and that both planned and unplanned system outages are minimized.
• Implemented an internal audit program for 25 platforms including SARBOX, SAS70 and client audit requirements.
• Provided metrics that drove a reduction in late and emergency changes and an increase in the change success rate.
• Responsible for tools enhancements and an analysis of current business needs including cost estimates and implementation options for a new Business System Management tool.
• Customer focused activities included conducting a customer survey, providing process related training, maintaining a CBT and presenting process overviews and initiatives to upper management.

PeopleSoft Applications Manager (1997-2006) Managed a variety of application and infrastructure teams, and performed a cross-team management role to improve overall system quality. Participated on the IS Extended Leadership Team and  facilitated solutions involving policy, procedures, staff, budget, offshore development, project prioritization, mergers and acquisitions, and IPO planning.

• Implemented two separate application development teams in India resulting in reduced development and support costs. Responsible for staffing, training and technical connectivity requirements.
• Defined Service Level Agreements with internal customers such as Finance and Human Resources. These agreements included operational level agreements with supporting infrastructure teams and led to fewer system outages.
• Improved quality and efficiency by managing or facilitating a variety of cross-team projects for the application development teams such as the WIN XP Rollout, Application Development Life Cycle Methodology, System Test Environment, QC Environment, and Consultant Hiring Guideline process.
• Managed the PeopleSoft vendor relationship including licensing agreements, negotiation of consulting and training rates, and case management. Facilitated strategic direction for all application teams.
• Managed the PeopleSoft Procurement and Budget teams and was one of the first implementers of the eProcurement module.
• Managed the PeopleSoft Architecture team during a period when Hewitt implemented a new PeopleSoft module almost every month and responded to 100 mailbox requests every day.
• Evaluated business needs for approximately 20 non-Y2K compliant applications and recommended the decision to purchase PeopleSoft Financials, EPM and Payroll.

Confidential,Schaumburg, IL (1996 - 1997) Project Manager for 8 months until the firm merged with 3Com, Inc. Confidential, Glenview, IL (1986-1996) Second largest restaurant food distributor in the US with $7.5 billion in revenue. Systems Manager (1988-1996)

• Received the President's Award for managing the PeopleSoft Financials project through implementation within an 8 month period to meet a spin-off imposed deadline. Evaluated and selected PeopleSoft consulting partners to staff Financials project. Contributed to PeopleSoft infrastructure projects such as WAN design, client configuration, CITRIX dial-in design/testing, report distribution, job scheduling and automated report robots. Supervised course development, on-line and hard copy documentation and training for more than 100 end users. PeopleSoft client/server system capabilities expanded considerably on those present in the legacy system. Reporting requirements were cut in half and drill down capability was provided.
• Completed the business design document and supervised 3 programmers with the development of a new Sales/Use and Beverage Tax system for 300,000 customers and 60,000 products. Because this unique design efficiently recorded tax information for thousands of nationwide tax jurisdictions, products and customer types, it was copyrighted. Resulted in the accurate calculation and collection of sales/use and beverage taxes that led to savings of up to $3 million per year.
• As project manager for the Customer Maintenance system supervised system redesign to improve performance and to automate district implementation. Enabled the conversion of 26 districts to Accounts Receivable in one year. Received a special achievement award for this.
• As manager for a Customer Transfers project, supervised 10 IS professionals develop a system that transfers customers from one sales route and/or district to another. This enabled Foodservice to combine accounts into more profitable delivery routes and to consolidate district locations into more profitable business units. Transfers information in 500 SQL tables across Tandem/IBM platforms over an eight week period without disrupting customer service.
• As project manager for Accounts Receivable system, supervised 3 analysts and 4 programmers develop cash application and credit management functions. Kraft benchmarked very favorably against industry competitors in A/R management.

Confidential. (1973-1986) System developer and analyst responsible for designing/coding or implementing packaged software for multiple application areas including Payroll, Accounts Receivable, General Ledger, Accounts Payable and Order Entry.

EDUCATION BA - Honors Computer Systems Certificate Accounting Certificate - Honors MBA Windows Software Development, Client/Server Technology, Web Development Six Sigma Greenbelt Training, ITIL Release and Control Practitioner Certification