Summary

Results-driven IT Manager with PMP certification. Experienced in project management, software development, product management, infrastructure operations, implementation and process improvement. Lead infrastructure and software development projects with cross functional teams of 80 resources. Entrepreneurial nature has provided opportunities to lead and drive change through consultative skills by placing the customer first. Possess strong problem solving, business acumen, leadership and critical thinking skills required to succeed.

Professional Experience

Confidential,

- Northbrook, IL 2009 - Present

IT Project Manager

PMP certified project manager for Enterprise ITSM program

• Project Manager for ITILv3 Enterprise Release Management project for Audit and SOX compliance
• Created project charter, project plan, schedule and managed project team for Enterprise Release Management

Confidential,

- Deer Park, IL 2007 - 2009

IT Operations Manager (IT NAFTA)

IT Manager for research and design engineering headquarters that manufactures automotive telematics and products such as Ford Sync and GM OnStar in a global computing environment

• Managed $2MM operating budget for IT support staff and infrastructure teams of 20 resources
• IT Manager and custodian for data center at North American headquarters for all platforms
• Managed day to day data center operations for level II & III support staff which provided systems and applications to more than 1,000 local and remote users in China, Russia, UK, India, and other NAFTA locations
• Managed daily operations for client messaging team, voice, break/fix, deployments and infrastructure support
• Established SLA’s, KPI’s and daily reporting to track team progress and increase customer satisfaction.
• Lead Data Center operations assessment and improvement projects for NAFTA HQ location
• Managed several projects for data center including power, HVAC, Enterprise backup and Virtual Infrastructure implementations. Key projects included Domain Migration, Enterprise Backup Solution, Cisco Call Manager, Unity and E911 Emergency Response System, VPN Infrastructure and Client Implementation
• Managed implementation and support for virtual infrastructure, Cisco VOIP, Microsoft clusters and domains
• Managed Enterprise Backup migration project for systems backup architecture. Increased performance 10x
• Vendor management for professional services. Negotiated agreement pricing and terms within project scope
• Managed service desk transition and integration for 1,000 user site for support staff and end users
• Managed service desk continuous improvement project to increase KPI’s from 40% - >90% using ITIL3
• Managed incident reduction and process for support team from 570 open incidents to 60 within 60 day period
• Managed VPN replacement project, process and staffing for NAFTA deployment and met key SLA’s

Confidential,

Lenexa, KS 2006

Business Process Analyst

Project management & process improvement for cross functional virtual and remote teams

• Lead detailed projects & developed business requirements to implement LEAN process principles
• Facilitate and lead Value Stream Mapping sessions to improve efficiencies and customer experience
• Developed process improvements to reduce costs and increase efficiencies for Deluxe business units

Confidential,

Kansas City, KS 2005 - 2006

Consultant

Axiom was a startup real estate brokerage. Consulted with owners to launch successful new business

Confidential,

- Lenexa, KS 2003 - 2004

Delivery Channel Manager – Financial Services

Business owner and manager for U.S. Central online payments and financial services web based delivery channels. Responsible for Delivery Channel strategy, processes, support, project & product management

• Managed application development for ecommerce projects delivering financial products and payments services
• Managed Enterprise Architecture and Application Development teams to increase platform availability to >99%
• Created business cases for audit requirements and product enhancements for PMO approval
• Managed application development and support staff for product releases, processes, audits and issue resolution

Confidential,

St. Paul, MN 1999 - 2003

Deluxe – Business Integration Lead

Project manager and businessowner for assigned Deluxe ecommerce initiatives. Delivered products and strategy for technology solutions launches, implementations, product updates, releases, new customer demands, regulatory changes, continuous improvement efforts and strategic initiatives. Lead competitive intelligence research

• Product manager for Deluxe Performance Management online reporting system using Business Objects™
• Business owner for implementation team of 80 resources for online reporting system for 1,000 Deluxe clients
• Project manager for the Deluxe on Demand® ecommerce solution for 3,000 Deluxe clients using WebSphere
• Project manager for ecommerce marketing collateral, competitive intelligence and online content
• Prepared RFP, RFI requests for technology solutions, security responses and participated in RFP presentations
• Managed software development teams for new releases, enhancements and fixes of electronic channel solutions

Confidential,

IT Project Manager – Electronic Delivery 1998 - 1999

Project manager responsible for system integration for financial institutions banking systems platforms and third party vendors such as Jack Henry, Fiserv, Metavante, Harland Financial, Symitar, UltraData

• Project Manager for implementation of home and retail banking integration projects at financial institutions
• Managed application integration projects between, data processors, platform providers & financial institutions
• Lead cross functional project teams with IT, Sales, Training & Support to meet customer expectations

• Increased client electronic channel utilization for online ordering solutions from 41% to 91%
• Pre-sales RFP consultation, preparation and presentations of Deluxe solutions for acquisition & retention clients
• Build client relationships aligning technical, support, process and project requirements with Deluxe solutions

Confidential,

- IT Operations Manager 1994 - 1998

IT manager for technology solutions including Microsoft, Apple, HP, 3COM, Novell & Cisco products based on business needs for 1,500 user campus

• Lead project to build out new computer room and upgrade infrastructure for Kansas City campus operations
• Managed and directed IT operations team and technology initiatives for Kansas City campus
• Designed and implemented technology solutions for Deluxe Business units and Financial Institution clients
• Project Manager for Call Center and Mail center implementations

Confidential,

– Minneapolis, MN 1988 - 1994

System Consultant - Advanced Client Services

Pre-sales system consulting for ENTEX clients. Lead technology implementations with business and system engineering teams. Novell CNE, HP, 3COM and Apple System engineer certifications

• Pre-sales systems consulting, network design and implementation of technology solutions
• Project Management and system consulting for Fortune 1000 clients network implementation and rollout
• RFP preparation and presentations of technology solutions for new and existing business
• Onsite consulting services for Deluxe, 3M, St. Paul/Travelers, Ameriprise Financial, Select Comfort, Fortis
• Directed system engineering and implementation teams for ENTEX & Apple clients

Professional Development & Education

2009-KC PMI Chapter: Advanced Microsoft Project 2007
2008-Project Management Institute: PMP credential certification
2008-Project Management Training Institute: Required Project Management credit hours for PMP certification
2006-University of St. Thomas, Center for Business Excellence: Lean Office Enterprise
2006-Johnson County Community College: Continuing classes for Bachelors in Business Management (GPA 4.0)
2002-American Management Association (AMA): Strategic Planning
2001-University of Minnesota, Carlson School of Management: Fundamentals of Marketing
1994 - 2006 Deluxe: SPIN Selling, Counselor Salesperson, Change Leadership, Diversity, Team Power, Managing Change, Business as Unusual, Team building, Value Based Negotiation, Defining Projects, Essential Project Management, LEAN Manufacturing fundamentals, Six Sigma Essentials

1988 - 1994 ENTEX: Sales Forum, VITAL Professional Relationships & First Impressions. Certified Novell, HP, Compaq, IBM PSE & Apple System Engineer. 3COM NetBuilder router & Novell CNE certifications
Bellevue University: Omaha, Nebraska. Business Management program
Dunwoody-NEI College of Technology: Minneapolis, Minnesota. Associate Degree, Computer Systems