IT Manager Resume New York NY - Hire IT People

Experienced Information Technology Professional
Energetic and focused information technology professional motivated to provide outstanding operational support and cost effective technical solutions through the application of personal expertise/knowledge of current computing technologies, software/hardware, network configurations, multi-user systems, network security protocols, operating systems, and troubleshooting techniques and procedures.

Key Skills and Abilities

Departmental Management
Operations Management
Infrastructure Management
System/Server Administration
Network Administration
Network Security
Desktop Support
VOIP & Smartphone Integration/Support
Backup & Disaster Recovery
Remote Troubleshooting & Assistance
Project Management
Lifecycle Management
Process Analysis and Improvements
Technical Writing & Reporting
Outstanding Customer Service Standards
Excellent Communication Skills

Technical Skills

Security / Backup BackupExec, CA Arc Serve, Symantec AntiVirus, Power Quest Drive Image, Acronis

Collaboration Microsoft Exchange 2000/2003, Blackberry Enterprise Server, VNC, RDP

OS / Virtualization Windows 9x/2000/XP/Vista/7, Windows Server 2000/2003/2008, Novell Netware 6.0

Networking TCP/IP, IPX/SPX, NetBEUI, SMTP/POP3, HTTP, SNMP, RIP/OSPF/BGP, Ethernet, VPN, DHCP, Active Directory, DNS, File SharingServer

Platforms HP NetServer, HP DL380 G3/G4/G5, HP DL 360 G6, HP DL580Business Software

Microsoft Office, Microsoft ISA, Microsoft IIS, Microsoft Proxy Server, RightFax

Certifications & Training

Cisco Certified Network Associate (CCNA), Cisco Systems
Microsoft Certified Systems Engineer (MCSE), Microsoft Corporation
Microsoft Certified Solutions Associate (MCSA), Microsoft Corporation
Professional Experience

Confidential New York City, NY 2010 - Present
IT Manager
Manage heterogeneous information technology environment including servers, desktops, laptops, mobile devices peripherals using remote control and in-person systems administration. Configure and maintain security/backup technology, Active Directory, DNS, DHCP, network connectivity and mobile connections. Install, upgrade and configure servers, desktops and network devices as necessary to ensure availability and improve network performance. Assist team in resolution of hardware and software issues. Identify opportunities for and implement process improvements. Common duties and accomplishments include:

Install, configure and maintain HP DL380, DL360 and DL580 Servers on Windows 2003/2008 platforms
Manage, configure and secure HP ProCurve switches
Manage Symantec EndPoint Protection and WebSense web filter software to reduce vulnerabilities
Support mobile users with VPNs, Apple IOS devices, BlackBerry and Android mobile devices
Implemented Tandberg robotic library backup solution; centralized server backup and disaster recovery
Assist key clients such as Apple and CNN with setting up local area networks on premises
Installed Juniper SRX 240H Firewall and Juniper SSL VPN in conjunction with Corporate IT team in Dubai

Confidential 2004 – 2010
IT Specialist
Ensured proper computer operations so that end users could accomplish business tasks. Effectively provided on-site and remote hardware and software technical support to staff. Performed hands-on fixes at the desktop level, including installing/upgrading software/hardware, implementing file backups and configuring systems and applications. Provided expertise to all users and answer any queries or requests for support or training on systems and software packages. Improved end user computing experiences through effective systems monitoring, maintenance and problem identification and resolution activities. Managed, maintained, and supported users\' networks, peripheral equipment, software, services and devices. Common duties and accomplishments included:

Successfully supported over 1000 users and guests
Installed, configured and maintained HP DL380 and HP DL580 Servers on Windows 2003/2008 platforms
Configured, automated and restored desktop images using Standard Desktop Image
Administered Exchange and ActiveDirectory; added, configured and removed users in a secure manner

Confidential 2003 – 2004
IT Coordinator

Education

Master of Finance and Control
Bachelors of Commerce

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It Manager Resume

New York, NY

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