Career Objective: I seek a long-term employment opportunity with a stable, forward-thinking, vision-focused company that not only offers career advancement, but needs complex IT problems solved, and who values an individual’s innovative capabilities, fresh ideas, system and process integration skills and intelligence.

EMPLOYMENT HISTORY

Confidential; San Antonio, TX
Implementation & Enhancements Project Manager; 7/2009 to 3/2010

• Managed new business web portal implementations and on-going client revenue generating custom software enhancements.
• Generated technical solutions, cost estimates and statements of work via requirements gathering and client interaction.
• Utilized strong root cause analysis for correcting application issues and guided and managed work orders that delivered HIPPA-compliant and secure solutions for in-house programmers, business analysts and web developers using SQL, data warehouses integration, .net and ASP web portals, web services and SSO.
• Implemented daily best business standards and practices and incorporated internal software development life cycle improvements.

Confidential; San Antonio, TX
Contract position - Production Support Analyst; 5/2009 to 7/2009

• Coordinated and implemented corrective web services and system interface solutions for the AT&T Enterprise ordering, sales, contracts and support systems using AT&T software: J2EE (Java, Web Services, EJB, XML), Apache Tomcat, Oracle/TOAD, Eclipse, Remedy, IBM Rational Application Developer, Crimson Editor, IBM Web Sphere applications. Also lead daily Production Support Review Boards.

Confidential; San Antonio, TX
Contract position - Information Technology Support Analyst; 1/2009 to 5/2009

• Leveraged existing knowledge of wireless networks and AT&T applications to resolve residential and business customer’s HDMI, UVERSE, computers, laptops, home networking, residential gateway, wireless connectivity and VOIP problems.

Confidential; Falls Church, VA
Program /Project Manager – USAF, Air Education and Training Command; 9/2006 – 1/2009

• Lead and directed 8 technical personnel developing and deploying SOA Web Services, semantic search creations, meta-data and enterprise data warehouse builds, system integration, innovation and consolidation efforts and lead in the designation of authoritative data sources for primary and secondary system owners within the United States Air Force, Air Education and Training Command.
• Developed enterprise-wide architecture and data modeling projects using MQ, PM4Data, MQIPT, IBM Web Sphere, Oracle, ERWIN, XML, UML and System Architect products while gathering system and software requirements from client and other organizations and incorporating findings via “Requirement Specification Documents” into web services.
• Acted as the main IT liaison to facilitate project deployments, data validation and as-is/to-be process mapping activities with vendors, consultants, partners and other government and large defense organizations for all data interface issues related to the Peoplesoft (DIMHRS - Defense Integrated Military Human Resources System) implementation.
• Provided strategic-vision consultations and created and delivered presentations to upper echelons of Air Force officials.
• Utilized CMM methodologies and provided on-site program/project contract management that allowed for the increased original contract value from 250K to 2.25M in two years.
• Reduced and consolidated 7 major IT systems in two years with combined annual savings of $7 million dollars

Confidential – Herndon, VA
Project Manager – USAF, Air Force Personnel Center; 10/2004 to July 2006

• Built and directed a team of 10 technical personnel conducting reverse engineering, system and process documentation, requirement gathering and requirement specification documents creation and Gap Analysis work.
• Developed and delivered on time and under budget an Oracle Physical Data and Traceability Models.
• Created and maintained on-site project management over-site, project plans, project timelines and work schedules, personnel costs projections, contract budgets, project meetings, presentations and used strong facilitation skills with all levels of USAF personnel.
• Increased original contract from 750K to 1.72M in two years while utilizing CMM and ITIL methodologies.

Confidential; Colorado Springs, CO
IT Maintenance Coordinator USAF World-wide Human Resource IT Systems: 11/2001 to 9/2003

• Developed all hardware and software related maintenance schedules, work orders and emergency response actions for the 24/7 world-wide USAF Military Pay and Personnel family of computer systems.
• Reported weekly status reports briefs on all scheduled and unscheduled maintenance performed and all outage remediation actions to senior Military Commanders and Civilian management.
• Coordinated with Performance, Network and Data Load Teams on Oracle database problems and trained (civilian, military, and contractors) on Production Scheduling & Production Support Procedures as well as developed Operating Instructions for other team members to use and performed IT-related security patch work, completed TCNO’s and other suggested software security fixes for existing and preventative software security vulnerabilities.

Confidential; Fairfax, VA
Center of Excellence Manager / Financial Systems Analyst; Lackland AFB; 7/1999 - 11/2001

• Coordinated Systems Administration functions and personnel at 6 Air Force sites including: Altus AFB, Keesler AFB, Good Fellow AFB, Columbus AFB, Lackland AFB and Laughlin AFB and performed systems and network integration for USAF financial and software applications and workstations for onsite personnel.
• Performed hardware and software installation, replacement, configuration and setups and administration on Windows NT 4.0 workstations and servers and performed database administration duties using Solaris and UNIX software.
• Completed network topography maintenance and office expansions, resolved connectivity issues, served as technical advisor, Implementation Coordinator, and Oracle database and systems administrator for the base-wide Automated Business Services System software supporting 1500 users as well as the RTS and IATS Travel Accounting software.

Confidential; Waco, TX Information Systems Administrator, Waco, Texas: 11/1996 to 7/1999

• Proven project management, implementation, procedures and disaster recovery and documentation of process mapping and business process management tools for both the Mortgage and corporate branches in several states.
• Facilitated coordination with Federal, state and local agencies as well as internal business units and organizations and proactively lead mortgage software updates, testing, innovations, loan servicing, loan conversions, loan refinancing and mortgage portfolio right-sizing via sales, acquisition and loan origination.