PROFILE Production manager with 10+ years of hands-on leadership experience. Efficiency expert whose strategic planning, intuitive business process analysis and effective coordination of a workflow schedule for 700+ personnel has led to quality improvements of up to 50%. Expert negotiator who performs due diligence and research on potential vendors, evaluates bid proposals and selects most cost-effective solution that has saved up to $1M in costs. Professional, personable and motivational leader who leads teams to consistently exceed standards, objectives and expectations. Proficient in Microsoft Office. Active Secret security clearance.

PROFESSIONAL EXPERIENCE

Production Superintendent – Confidential 9/2009 to 11/2010

• Directed the production efforts of 700+ personnel; defined objectives and determined priorities. Created daily workflow schedule to ensure the program objectives were met.
• Managed cross-functional project teams and provided program support that was critical to the achievement of program goals. Refocused team while reacting to changing priorities in a dynamic environment.
• Coordinated with customers and other divisions to establish short-term priorities and long-term goals.
• Ensured personnel had the tools, training and information needed to meet daily priorities.
• Established and enforced internal controls to prevent wasted resources. Worked with procurement team to maintain appropriate levels of 1,000+ line items of supplies and equipment within budget constraints.
• Compiled statistical data and conducted trend analysis of key performance indicators. Determined training needs, identified policy or procedural deficiencies and forecasted resources and supply needs.
• Improved communication and implemented a team-focused environment with clearly communicated expectations and timely resolution of issues. Served as a mediator and resolved conflicts as needed.
• Identified and resolved issues where no policy previously existed. Wrote, communicated, implemented and enforced policy and procedure.
• Streamlined operational instructions to one centralized location; this innovative solution simplified operations, eliminated outdated materials, reduced redundancies by 25% and saved 5,000 hours per year.

Quality Assurance Chief Inspector – Confidential 12/2006 to 9/2009

• Supervised team of 45 inspectors who verified the quality and compliance of maintenance performed by 3,000+ technicians. Delegated 22,000+ annual inspections to enforce safety and quality standards.
• Managed the technical order program that was critical to operations. Directed the distribution of 37,000 technical orders annually to 65 client accounts.
• Improved the accuracy and compliance to technical order inventory by 19% after the creation of a tracking database that provided a more efficient way to distribute and follow-up on technical changes.
• Improved quality assurance pass rates by up to 20%, reduced quality assurance inspection findings by 50% and lowered the number of cancelled events by 21% by ensuring maintenance personnel had current knowledge of expectations, standards, policies and procedures. Mentored, coached and advised personnel.
• Sourced vendors, researched options, wrote requests for proposal (RFPs), evaluated vendor bids and selected vendors to ensure cost-effective solutions for various maintenance and service contracts.
• Negotiated contract pricing and terms, administered contracts to ensure deliverables were met. Mediated $650K+ maintenance contract; saved $160K in replacement parts with innovative solution.
• Participated in cross-functional process improvement team; conducted business process analysis, made recommendations, and created new process flow for inspection procedures that saved $2M annually.

Section Manager (Section Chief / Element Chief) – Confidential 9/2000 to 12/2006

• Led, scheduled, and counseled up to 86 personnel. Evaluated work performance and provided feedback, instruction, or advice to personnel.
• Monitored personnel training and certifications to ensure staffing education requirements were met without jeopardizing quality or safety.
• Managed 600+ annual recurring training events to ensure timely completion by appropriate personnel. Assigned tasks based on skill level and training opportunities.
• Managed and allocated equipment operations budget to ensure priorities were met within budget limits.
• Procured specialized equipment that improved longevity and worked closely with the vendor to define the product specifications.
• Researched and sourced vendors and served as point of contact during design and manufacturing process.
• Followed up with vendors to ensure contract specifications were met and terms were in compliance. Resolved any design, manufacturing or delivery issues as they arose.
• Monitored maintenance trend analysis data and developed or implemented corrective action as needed. Prepared briefing materials and presented findings in both formal and informal settings.

EDUCATION AND TRAINING

Master of Business Administration Courses included:

• Managerial Economics
• Operations Management
• Project Management
• Corporate Finance
• Management Accounting
• Statistical Analysis

Bachelor of Science, Occupational Education with focus on Business Management, with honors
Courses included:

• Human Resources
• Dynamics of Leadership
• Business Law
• Organizational Behavior
• Project Management
• Communication

Lean Principles