Project Coordinator ? Project Assistant

• MBA in Marketing
• Consistently delivered quality service, ensured customer satisfaction, maintained customer confidence and loyalty to business to business and business to consumer companies through effective time management and meticulous, proactive and organized work style.
• Increased on time delivery by 20% through timely communication with paper mill and customer; maintained an order-tracking tool for estimated shipment; followed up with paper mill to ensure order accuracy.
• Reduced number of customer inquiries by 30% by providing proactive information about the status of shipments
• Seek position in project coordination that leverages my analytical, good organizational and planning skills.
• Project Coordination, Data analysis

EMPLOYMENT ELIGIBILITY: Permanent Resident - Eligible to work in the United States

EDUCATION
Master of Business Administration (Marketing),  
Graduated with First Class, Top 10% of class
Focus in: Strategic Management, Retail Management, Market Research
Bachelor of Science

EXPERIENCE
Confidential, Austin, Texas January 2012 – May 2012
Sales and Client Strategy Intern

• Created sales and marketing materials such as over 100 weekly client reports with data analysis and visualizations.
• Performed administrative duties in Salesforce.com.
• Provided data analysis, campaign and webinar management using Salesforce.com, Excel,
• GoToMeeting and other tools to help deliver insight to Sales and Client Strategy departments.
• Streamlined process for researching and maintaining contact list databases for prospective clients using Hoovers, LinkedIn, and Jigsaw.

Confidential, April 2008 – October 2010
Senior Associate, Account Management Department

• Awarded account management responsibility for top 5 clients comprising 45% of corporate revenue.
• Improved customer satisfaction by ensuring on time delivery of 15 background check reports/ day for all accounts managed.
• Increased account revenue by 5% through constant interaction with client and ensured that customers’ needs were met.
• Minimized financial loss by 10% by ensuring adherence to service level agreements.
• Improved quality of client deliverables by 35% by continually collecting and acting on feedback
• from clients; incorporated summarized feedback in reports to management.
• Reduced time taken to process data by 33% by championing efficient improvements to business methodologies.
• Created approximately 100 client reports per month; streamlined process of report creation by developing report templates.

Confidential. October 2005 – February 2008
Marketing Coordinator

• Deputized as second in command to run department in absence of management.
• Organized trade shows and participated in trade fairs
• Increased on time delivery by 20% through timely communication with paper mill and customer; maintained an order-tracking tool for estimated shipment; followed up with paper mill to ensure order accuracy.
• Reduced number of customer inquiries by 30% by providing proactive information about the status of shipments.
• Improved sales forecast accuracy by 15% by performing analysis on past sales data and market trends and analyzed the market for new clients and business opportunities.
• Created visually aesthetic monthly reports for corporate head office in Indonesia based on raw data provided by sales manager.

Confidential, August 2004 – October 2005
Reservations & Ticketing Staff exclusively for British Midland International and Ukraine
International Airlines

• Increased business inquiries from regional travel agents by 85% by increasing awareness of travel products.
• Increased in-house business by approximately 40% through regular telesales calls to travel agents in the United Arab Emirates and Gulf Co-operation Council (GCC) countries.
• Increased in-house ticketing by 15%. Boosted sales by creating customized packages for the participants in the Emirates Football Cup that involved single handedly issuing 500 tickets.
• Supported affiliate travel agents sales by inputting airline fares into the Galileo Computer
• Reservation System and increased awareness by creating regular marketing e-mail blasts, this increased regional sales by 68%.
• Analyzed competitive fares and sectors and prepared reports on the findings that helped to reduce fares and improve service that contributed to the 68% increase in sales.
• Prepared preliminary monthly market research reports based on feedback provided by customers and affiliate travel partners; these reports were utilized by corporate airline head offices to drive changes in flight routing and pricing structure.

Confidential, August 2002 – February 2004
Customer Service Associate for British Airways Customer Relations Team

• Recognized with performance incentives for accuracy and time management.
• Responded to passenger complaints; consistently achieved rating of 8/10 (around 80% with the average being 60%).
• Analyzed complaints for market research; consistently achieved rating of 9/10 (around 90% with the average being 70%).

SKILLS

• Computer skills: Windows 7 and XP, Excel, PowerPoint, Word, Outlook, internet research, SAP,
• Salesforce.com,social media. Familiar with ClearSlide, GoToMeeting, LeadLander, Pardot and
• Constant Contact
• Strong interpersonal and presentation skills. Effective professional written and verbal communication skills.
• Superb planning abilities and highly resourceful organizational skills.