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It Manager Resume

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PROFESSIONAL EXPERIENCE
IT Manager - Confidential,
Troy, MI November 2008 – Present
? Managed multi-site WAN / LAN domain of 100 Windows PC’s and 20 Servers
? Managed two person team creating & developing graphics for media advertising as well as in-store publications
? Managed the roles & responsibilities of eight direct-support vendors to ensure functionality of all key retail systems
? Managed the upgrade process of existing technologies, and the integration of new technologies
Projects
? Managed website & email club re-design team.
o Managed graphical design and technical implementation vendors
o Enhanced & expanded e-commerce offerings
o Developed a unified & cohesive brand presence across web-based platforms
o Produced significant increase in all web & email metrics, as well as e-commerce sales
? Managed Point of Sale systems upgrade
o Developed extensive RFP and presented final recommendations to Executive Team
o Designed and implemented transition & training process resulting in zero productivity loss in daily operations
o Managed equipment supply chain leading to a successful & fully operational launch
o Managed integration of new systems with existing Back Office reporting and data management software packages
o Provided a more robust & reliable POS platform while lowering ongoing maintenance & operation costs by about 15%
? Managed transition to new IT Services provider
o Negotiated contract to provide ‘single point of contact support’ for the varied needs and services required
o Managed transition process of email hosting, VPN / Firewall monitoring and pin-based transaction security
o Designed a solution offering quicker service for end user; reduced contract costs by about 10%
? Managed transition to VoIP telecommunications
o Designed and implemented complete transition & training process
o Realized telecommunications cost savings of about 10% over previous service provider
? Implemented helpdesk system enabling transparency and accountability for IT operations
Network / Systems Administrator Confidential,
MI March 2002 – November 2008
Windows server and user management
? Managed multi-site WAN / LAN domain of ~500 Windows PC’s and 30 Servers
? Designed Active Directory User, Group, and Computer policies
? Managed enterprise level Symantec Antivirus suite with no virus outbreaks
? Managed multi-site server backups and on-site / off-site data retention policies
? Collaborated on the design of IT facilities for multi-site consolidation into a new building
? Directed IT staff at remote domestic and global locations
Cisco VoIP Suite experience
? In-depth experience collaborating on the design, implementation, and management of multi-site Cisco VoIP suite
? Managed project teams integrating new offices into Cisco VoIP suite
? Designed and implemented two call centers for Cisco CRS (IPCC)
? Designed and implemented integration of Cisco Unity voicemail package with Lotus Notes for two sites
? Manage ~500 phones and voicemail accounts in Cisco Call Manager and Cisco Unity
Network Administrator, Hardware & Software QA Confidential,
MI June 1998 - March 2002
? Managed single-site LAN domain of 20 Windows PC’s and 4 servers
? Configured and implemented interoffice PC-based PBX solution
? Managed testing and QA procedures for VoIP hardware and software packages
EDUCATION
Wayne State University – B.S. Information Systems Management 2008 - 2010
Michigan State University 1997 - 2000
VOLUNTEERISM
Youth Basketball Coach, Cultural Dance Instructor, Church School Teacher, Youth Group Coordinator

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