OFFICE MANAGER Resume Bowie, Maryland - Hire IT People

PROFESSIONAL SUMMARY

Dynamic and highly regarded professional with years of experience in customer service.

Innovative and exceptional team leader. Proficient in Microsoft Office and a self motivator.

Strengths in:

Dependable Multitask

Time Management Trustworthy

Organizational Skills Professional

PROFESSIONAL WORK HISTORY

Confidential, Vienna, VA (2008 - 2009)

The FlyClear Program is an Independent Traveler Program at Reagan National Airport.

A fast pass through airport security. They conduct enrollments in biometrics automation. Employees

are positioned at security lanes to check boarding passes, identification; and to verify primary biometrics.

The FlyClear Program's goal was to process as many members as possible by the end of the year.

We exceeded our goal. By the end of the year one million members were registered.

CUSTOMER SERVICE ATTENDANT

Verified documents in WordPerfect.

Checked for valid U. S. Citizenship documents.

Complied with regulations for citizenship.

Assisted numerous clients daily.

Received recognition for "Outstanding Customer Service" performance.

Confidential, MD/Washington, DC (2005 - 2008)

Confidential, Corestaff are employment contractors who place individuals in Temporary to Full-time positions. They are located through out the Metropolitan area.

OFFICE MANAGER

Proofread executive correspondence for final signature.

Responsible for confidential personnel record management and maintenance.

Procurement of all office equipment and supplies.

Scheduled travel arrangements and coordinated airline and hotel reservations.

Organized projects, and demonstrated leadership skills according to the administrative and logistical requirements.

Provided excellent Customer Service to ensure that sufficient information from the caller was provided

accurate and timely manner based on their request.

Confidential, Falls Church, VA (2003 - 2005)

Northern Virginia Temporary Agency has several companies located through out Northern Virginia and Washington, DC.

They offer a variety of Receptionist assignments. The assignments included greeting visitors and clients, screening and transferring phone calls; and other duties as assigned.

Department of Health and Human Services, Washington, DC (1986 - 2003)

Immediate Office of the Assistant Secretary (2000 - 2003)

CORRESPONDENCE CONTROL SPECIALIST

Controlled and tracked incoming and outgoing correspondence.

Recorded and balanced leave and payroll data.

Monitored assignment due dates.

Placed calls and screened incoming telephone calls.

Filed and maintained records.

Processed daily incoming and outgoing mail.

Office of Family Assistance (1986 - 2000)

SECRETARY / OFFICE AUTOMATION

Typed personnel administrative forms and followed proper procedures.

Maintained personnel confidential records.

Recorded and balanced leave and payroll data.

Placed outgoing calls and screened incoming calls.

Processed incoming and outgoing mail distribution.

Developed filing and cross-reference systems which improved productivity.

Organized projects, developed and managed tracking timeliness and

tickler system for incoming and outgoing correspondence.

Checked for proper format, grammar, and accurate punctuation.

Arranged meetings, conferences, and travel arrangements.

Maintained and monitored expenditures for travel and training budget.

SKILLS

Microsoft Word 2007, Excel, PowerPoint, Integrated Time and Attendance System (ITAS), Gates,

Staff Action and Excelerator software program, and MediTech.

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Graduate

Graduate School, United States Department of Agriculture (USDA)

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Office Manager Resume

Bowie, MarylanD

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