SUMMARY OF QUALIFICATIONS
Senior Executive, results oriented, with significant expertise in Financial Services Business Operations, P&L Management
and Information Technology. Leader with a track record of maximizing business performance, operational efficiency,
product delivery and customer satisfaction. Reputation as an Information Technology innovator and change agent with
multi disciplinary executive level roles in Domestic and International Business Operations.

• Ability to develop and execute programs or projects designed to rationalize costs, realign organizations, standardize business processes and technology across multiple disciplines in evolving or complex organizations.
• Managed program and project(s) to develop, communicate, and implement enterprise global risk and information security programs and systems which resulted in decreased regulatory oversight, while increasing the efficiency and delivery capability of corporate and line staff.
• Ability to successfully develop and implement right-shore staffing programs combining domestic and international firms/staff, using project management disciplines.
• Ability to successfully work in corporate startup environments -- core member responsible for establishing IT and Operations organizations for multinational firms. Advisor to startup companies focused on Operational Risk and Information Technology solutions.
• Highly effective in analyzing undefined situations and implementing solutions to solve cross-functional business problems.
• Ability to strategically identify and operationalize emerging methodologies and technologies that improve staff productivity and increase business value.
• Consistently exceeds objectives and goals in the areas of finance, people, customer service, compliance and control.
• Broad international experience (North America, Latin America, Europe and Asia).
• Skilled builder of effective high-impact teams, negotiator with an established record of forging strategic partnerships to drive shared goals and objectives.

EXPERIENCE

Confidential- MANAGEMENT CONSULTANCY MARCH 2008 - PRESENT
PRINCIPAL, MIAMI LAKES, FL
Boutique Management Consultancy firm with expertise in Information Technology, Operational Risk, Execution Management and Organization Alignment. Focusing on assisting management in developing and implementing strategy in the areas of Risk Management, Information Frameworks, Process Optimization, and Emerging Technology Trends Research. Our customers are Financial Services, Capital firms and emerging trends think tanks.

Confidential- GLOBAL FINANCIAL SERVICES 1991 - MARCH 2008
Confidential NEW YORK, NY 2002 - MARCH 2008
Global Technology Leadership for Confidential’s Basel II PMO, responsible for developing the information technology architecture, inclusive of information security, that enabled Confidential to fulfill its regulatory obligations in the areas of transparency, traceability and corporate reporting. The successful implementation of this program enabled Confidential to free up a significant amount capital for use in revenue generating opportunities.

• Managed project to establish a process and framework to select core components of the Basel II Enterprise architecture.
• Provided project leadership in the development of global data standards and data-hub architecture for the program.
• This resulted in significant operational and cost efficiencies for the corporation. To accomplish this objective, forming partnerships across business and staff functions throughout the enterprise was essential.
• Responsible for developing and managing (multiyear and multimillion dollar) relationships and program/project deliverables with strategic partners (Ernst & Young, IBM Risk Practice and iFlex Solutions) with the goal of developing an enterprise view of credit risk processes, data quality, domestic and international regulatory reporting assessments and a cohesive information architecture.
• Project managed effort to develop and execute a process to determine the performance and capacity characteristics of the Risk Weighted Assets calculator, which is the essential component of an enterprise Basel II Credit Risk process.

Chief Architect/CTO for the Confidential reporting to Confidential’s Senior Technology Officer. One of seven charter members responsible for the development and implementation of Confidential’s Global Architecture Council. Responsible for developing and implementing information security policies and systems for Corporate. The work of the council is the basis for Citi’s effort to significantly reduce its multibillion IT investments. Responsible for designing and implementing an information management framework, including the i enabling Citi’s Know Your Customer strategy. The design of this architecture, and development of the prototype, enabled Citi to fulfill the regulatory obligations established by the Patriot Act and it provided a platform to launch other key enterprise strategies around Know Your Workforce and Know Your Vendors

• Implemented a strategy enabling rapid software development by leveraging reusable components and legacy systems. This was achieved through the design and development of a Services Oriented Architecture in conjunction with the introduction of Model Driven Architecture and Development tools and methodology.
• Responsible for developing the Information Technology strategy and architecture for enterprise wide risk and operational systems required to comply with banking regulations. Our primary strategic contributions to this effort was to develop a set of Information Frameworks that enabled the institution to satisfy regulatory reporting obligations without building massive data warehouses.
• Designed, developed and operationalized process, methodologies and staffing (on and off shore) to create a Web
• Developed and implemented an architectural review process to improve the alignment of technology to business requirements. A critical aspect of the process was managing compliance with information security standards and policies.

Development Planning Staff for Confidential’s Corporate Technology Officer with responsibility for Software development planning. Advised and assisted the CTO in technology strategy and planning for the corporation, as well as addressing tactical issues that affected strategic initiatives -- this resulted in significantly improving the performance of global process and standardization programs.

• Responsible for preparing Confidential’s response to Federal Reserve’s draft regarding the Resiliency of the United States Financial System. This document was the basis for Confidential’s multimillion dollar Continuity Of Business strategy.
• Designed, staffed and operationalized a center of excellence, around Oracle and PeopleSoft technologies, to support Confidential’s Global Finance and Global Human Resources reporting and management programs. The Finance reporting system is the core process of the monthly and quarterly results which are externally published by the corporation.
• Managed project to determine processing and performance characteristics of banking system (Flexcube) supporting Citi’s international investment and banking businesses which led to a number of enhancements to the core product and Citi’s deployment strategy.

Confidential LOS ANGELES, CA 2000-2002
Responsible for planning, strategy and operational quality of Confidential during international expansion. Ensured consistency in branding, sales and acquisition process, navigational architecture and technology infrastructure. Led effort to design and implement a customer acquisition, cross sell and self-service platform as well as an inter-related global content management system that resulted in providing Citibank the ability to meet its organic customer growth strategy.

• Managed program/project to implement technology strategy which expanded the ability to cross-sell and acquire new accounts for the bank’s international consumer businesses.
• Directed projects to successfully launch the platform in Singapore, Poland and India, which resulted in 15% improvements in customer and cross sell opportunities as well as increased customer satisfaction due to self-server enablement.
• Developed and implemented technology process and management model to effectively leverage onshore/offshore development resources.
• Responsible for all aspects of information security associated with this project; architecture and implementation.

Confidential NEW YORK, NY 1998-2000
Director of Call Center Technology, Infrastructure and Internet development for Internet startup within Citibank. Initiated and managed successful implementation and operations of enabling technologies for an Internet financial services organization with the goal of delivering superior customer service through a set of self-service tools. Managed technology and development services provided by external firms -- the bulk of the development process was outsourced to five different firms. Major initiatives included:

• Applications development process for two major releases for Internet site as well as for Network Interactive Voice Response system.
• Development process to build technology platforms to support business processes for customer service center which provided the ability to support thousands of customers with minimal staff.
• Systems applications development for infrastructure to support online account opening.
• Building industrial strength disaster recovery capability for primary Internet portal and web hosting facility.
• Development of strategy to deliver eCare to online banking customers.

VICE PRESIDENT, Confidential 1991-1998
Chief Operations Officer Western Hemisphere (1997-1998 New York NY) for shared services (network technology, messaging, voice, distributed computing and mid-range data center) organization. Senior relationship management, project management, service delivery, site operations and technology standardization for all business (Investment Banking, Private Banking, Consumer Banking, Cards and others) units across the hemisphere. Directed the corporation’s diversified network technology and distributed computing activities consisting of zero-based budgets in excess of $200 Million, workforce consisting of over 2,000+ resources, 1,600+ locations across the USA and 22 countries in Latin America, including all the technology infrastructure support for the bank’s primary customer service centers. Initiated and managed successful implementation of large-scale projects that had a direct affect on the profitability of the retail bank.

• Improved year-on-year the performance measurements and service quality indicators for branch services.
• Responsible for operational and engineering aspects of information security, inclusive of policy development.
• Exceeded institutional goals in the areas of finance (multi-million cost reduction), people (productivity improvements), customer satisfaction and compliance.
• Managed effort to rebuild and replace over 800 ATMs, implementing processes minimizing effect on customers, especially around the NY Metro area, where ATM usage is the highest in the country.
• Led Year 2000 effort for certification and remediation of all the components having an impact on consumer banking branches.
• Responsible for managing the global relationship and performance (financial and delivery) of the primary technology vendors supporting the consumer bank.
• Institutionalized corporate quality effort that resulted in unit being recognized with a corporate Six-Sigma award.
• Led the effort to plan and execute outsourcing of the wide area network supporting the bank across the Western hemisphere; managed process to outsource (where appropriate) distributed computing support.
• Led a task force to define and implement a process for management of large-scale projects and network changes across the globe.

Chief Operations Officer Confidential (1991-1996 Ft. Lauderdale FL) for shared services (network technology, messaging, voice, distributed computing and mid-range data center) organization across Latin America. Senior relationship management, project management, service delivery, site operations and technology standardization for all business units across the region (22 countries).

• Core member of group, led by Citi’s CIO, chartered to analyze, design, implement and manage an organizational model to globally consolidate the bank’s distributed and diverse infrastructure technology units and into a centrally managed shared services organization.
• Created a regional network technology, distributed computing and mid-range data center organization supporting the bank’s three main business sectors. This resulted in significant cost savings by standardizing technology platforms and processes. Streamlined operations thru automation and eliminated organizational inefficiencies which resulted in significant dollar saves and improved service levels.
• Combined all support functions, help desks, field engineers and logistics depots.
• Provided leadership in the introduction and implementation of technology platforms that enabled the bank to maintain and develop market leadership, customer profitability and enabled scale centralization of business operation functions and operating platforms. Additionally, some of these initiatives enabled the institution to centralize the majority of the corporate bank’s data centers in the US.
• Expanded throughout the region private voice, data, and messaging network which resulted in recurring multimillion dollar savings for the corporation.
• Responsible for operational and engineering aspects of information security, inclusive of policy development.

Confidential 1981-1990
MANAGER, WORLDWIDE TELECOMMUNICATIONS CORAL GABLES, FL 1987-1990
Provided technology guidance and project leadership for corporate Network and Strategy Technology organization. Acted as an internal consultant to the various IT organizations in the Latin America region.

DEVELOPER, Confidential, FORT LAUDERDALE, FL 1981-1986
Hired into management training program to work with a start up Information Technology organization responsible for standardizing and regionalizing the core (A/R, A/P, MIS, Data Capture, Fraud Detection) systems supporting the businesses across the region. Responsible for developing Regional Operating Results system - it was the basis for the management reporting for the regional President.

EDUCATION
M.S., Management Information Systems & Software Engineering,
B.B.A., Accounting & Management Information Systems.