SUMMARY



Solutions-focused,  team oriented with experience and applied skills in the successful  implementation and managing operations and a well understanding of the  customers' needs. Making sure timelines are met and accomplished. Proven  ability to analyze critical support requirements, identifies deficiencies,  potential opportunities, and develops solutions for increasing reliability and  improving productivity. I have a broad understanding of computer hardware and  software, including installation, configuration, management, troubleshooting,  and support.
 

TECHNICAL SKILLS

Telecommunications  Equipment and Hardware: Solaris  SPARC Workstations, Window 2000 Servers, POS Authorization Switches, Dell Power  Edge equipment, Bytex Autoswitch 240, E-Business Environment, Codex Modems:  2640, 2680, 3500, 3512, 3260, 3600, Optical Disk Processor, Ethernet 10 BASE-T,  Sniffer V.5, Toshiba 6600, DASD Processor, CPU, ATM Processor, Nokia, Kentrox,  Larscom, T45, Cisco 2500, 2600, 7500, 12000 Series, Cisco PIX Firewall, Orion  4000, Fore Systems 200BX, 1000, 4000 Series, Juniper M40, M80, M160, Lucent  Xedia VPN Routers 6010, 9611, Redback
Software and Concepts: Windows  7, Windows Vista, Windows XP, Windows 2000, Windows NT, Windows 95, Sun  SPARCstation's, Microsoft Project , Clarity, Microsoft Office Products (Excel,  PowerPoint, Word),Microsoft SQL Server 2003 and 2008,Microsoft Server 2008,  ColdFusion 6, 8 and 9, Java Scripting,  Adobe Acrobat Professional, Frame Relay Processing, Active Directory, Oracle  Database management, LAN and MVS environments, LAN/MAN, DHCP, SMTP,HTTP, TCP/IP  Processing, Netview, HPOpenview, Cascade  View, Netware, MS DOS, UNIX, SNA and NDM processing, IPX Routing, Infoman,  DHCP, DNS, Producing Clist, TSO Utilities, Cisco Ethernet switching, MVS JCL,  Internet Access, World Wide Web, 56k,T-1, T3 DS3's, 0C3, ISDN, OTS, TFTP, ISIS  environments, COTS, Knowledge of Remedy, ETM (Enterprise Telephony Management),  TeleWall Firewall Support Software, SDLC environments, CommVault software  migration, LE(Letter Estimates, IBE(Initial Business Estimates), PPS(Purchase  Pricing System), CORAS, RMCABS, SharePoint. Oracle Administration, SQL Server  Administration, SQL Anywhere, Sybase Administration, HTML.

EDUCATION

B.A.  Applied Computer Programming with Business Procedures

  ICM  School of Business

CERTIFICATIONS

PMP  Certification  -  Anticipated completion in 2011

PROFESSIONAL  EXPERIENCE

Confidential

    IT Program/Project  Manager (Department of Veteran Affairs) 12/2010  - Present

 
• Support  ongoing operations, maintenance and improvements for internal and external VA  Web Services within a 24x7x365 environment

 
• Provided  oversight to ensure project success, risk is minimized and cost and schedule  are managed to ensure goals are met throughout the lifecycle of the project. Responsible  for adhering to all government standards.

 
• Communicated  with the COTR on all issues related to project outcomes and provided a Project  Management Plan (PMP) which represents the plan and technical approach for  meeting and completing the requirements of the project.

 
• Developed  a Quality Management Plan (QMP) which will provide the strategy for monitoring  performance internally, providing performance information to the government and  reporting in compliance with the negotiated and approved PMP.

 
• Manage  and development on SharePoint Portal structure. With this development a extensive  library of electronic documents owned and produced are organized will be  accessible. It will provide technicians availability to store and update shared  or secured technical documents.

 
• Served  as SME (Subject Matter Expert) on the contents of the library of documents  within SharePoint. Coordinated activities in support of the collection,  analysis, and distribution of lessons learned in the development and  configuration of the SharePoint Portal.

 
• Development  of Project Management Plan which consist of Schedule, Financial, Quality,  Resource, Communications, Technical approach, Project Change and Risk  management plans. This effort is to support VA PMLC( Project Management  Lifecycle)

 
• Created  a strategy for monitoring performance internally, providing performance  information to the government, and reporting in compliance with the negotiated  and approved PMP.

 
• Support  efforts of 8 SA's( Systems Administrators) in the creation of user accounts for  access to UNIX and DBA servers

 
• Supports  efforts of 4 SQL and Oracle DBA Administrators.

 
• Support  efforts of 2 Network, AD (Active Directory) administrators.

 
• Supported  design and development of the web applications utilizing defined development  processes, tools, standards, and methodologies.

 
• Excellent  analytical, functional, design and development skills with excellent  communication skills, both written  and verbal. Ability to work in both individual and team environments.

 
• Developed  migration project plans for Microsoft Server from 2000 and 2003 to 2008.

 
• Updated  VA internet and intranet environments onto new server platforms.

 
• Windows  7 migration, deployment and upgrade.

 
• Install  of MS Office and VA approved applications onto Admin servers.

 
• Creating  SOP for helpdesk techs supporting tier1, tier2 and tier3.

 
• Creating  escalation procedures for each tier1. Standard SLA escalation process.

Confidential,  01/2009   -  10/2010

    IT Program/Project  Manager (Defense Information System Agency (DISA) contract)

 
• Support  DISA as IT Project Manager overseeing projects with the Army, Navy and Marines.

 
• Produce  Microsoft Project plans for projects within each branch. This effort is to  support the DOD and DISA PMLC.

 
• Collaborate  with engineers producing project milestones for DISA projects

 
• Produce  daily, weekly and monthly status reports.

 
• Responsible  for writing of meeting minutes for project status reports.

 
• Collaborate  with Government Audit staff to assure we stayed within government compliance.

 
• Create  Letter Estimate (LE) Request for Proposal (RFP) and Initial Business Estimates  (IBE) for potential customers using the Purchase Pricing System (PPS)

 
• Produce  budget tracking documentation for current DOD and potential customers using  Excel spreadsheets.

 
• Review  and track quarterly and yearly funding dispensed for current contracts with  DOD.

 
• Develop  White Papers for ongoing policies, processes and procedures.

 
• Support  efforts of 25 engineers in the creation of user accounts for access to UNIX and  DBA servers.

 
• Support  and collaborate with engineers on site with the upgrade of server equipment  utilized by DOD and assure that the 3 year lifecycle for each server is  documented by capturing the serial number of equipment.

 
• Create  the monthly and weekly budget analysis for presentation to DISA management.

Confidential, Reston, VA  07/2008   -  01/2009

    Senior Analyst (FAA  System Planning contract - IT Project Manager)

 
• Supported  the National Aeronautical Charting Organization (NACO) IT support group

 
• Managed  AVN groups IT transition effort.

 
• Developed  project plan for each project outlining project or effort.

 
• Produced  project plans using CA Clarity to leverage workflow capabilities, automate  project management tasks, budget forecast updates, address action items,  resource allocations, document routing and approval for projects within each  branch.

 
• Developed  SOPs for each project to ensure that procedures were standard.

 
• Supported  and collaborated with engineers at the local site with the upgrade of server  equipment utilized by FAA and assure that the 3 year lifecycle for each server  was documented by capturing the serial number of equipment.

 
• Collaborated  with Government Audit staff to assure we stayed within government compliance.

 
• Produced  daily, weekly and monthly status reports.

 
• Responsible  for writing of meeting minutes for project status reports.

 
• Technical  Writer supporting System Planning Group

 
• Created  monthly and weekly budget analysis for presentation to FAA management.

 
• Produced  budget tracking documentation for current FAA customers and potential customers  using Excel spreadsheets.

 
• Managed  project with the use of the WorkLenz Portfolio Management Planning (PMP) tools.

 
• Maintained  and tracked milestones using Microsoft Project.

 
• Responsible  for writing of minutes for the Management Planning Group

 
• Prepared  cost analysis, risk management, and lifecycle management

 
• Developed  Work Breakdown Structure (WBS) for Management Planning Group and other groups.

 
• Collaborated  with the individual groups to create RFP and SOW for work to be contracted out.

 
• Supported  efforts of 20 engineers in the creation of user access accounts.

 
• Redefined  cost of manpower and other requirements necessary for the migration of existing  legacy servers using Earned Valued Management (EVM) process.

 
• Created  WBS using Visio, Excel and Word.

 
• Measured  the contractor's cost and schedule performance with the use of CPR.

 
• Responsible  for management of the overall project budget, managing scope, schedule, and  resources to complete the project in expected timeframes.

 
• Developed  needed documents using PMP tools such as Change Control and Microsoft Project  templates.

 
• Reviewed  and tracked quarterly and yearly funding dispensed for current contracts for  FAA.

 
• Interacted  with the customer, making them aware of the overall IT architecture and  infrastructure supported.

 
• Developed  Project Planning templates for the Management Planning Group

Confidential, Alexandria, VA  10/2007   -  06/2008

    Sr. IT Consultant  (Navy & Marine contract)

 
• Collaborated  with the Program Contracts Officer (PCO) to produce the Statement of Work (SOW)  and RFP.

 
• Collaborated  with Architectural Engineering (A&E) to develop the SOW and RFP.

 
• Provided  IT support to the Navy.

 
• Produced  daily, weekly and monthly status reports.

 
• Responsible  for writing of meeting minutes for project status reports.

 
• Developed  White Papers for ongoing policies, processes and procedures.

 
• Provided  support to Navy customer and vendor base.

 
• Collaborated  with Government Audit staff to assure we stayed within government compliance.

 
• Created  Work Breakdown Structure (WBS) for the Navy Internet connectivity.

 
• Determined  what services and requirements would be needed for the contract.

 
• Maintained  and kept track of ongoing projects using Microsoft Project.

 
• Responsible  for several Navy projects using CA Clarity to automate project management  tasks, budget forecast updates, address action items, resource allocations, document  routing and approval for projects within each branch.

 
• Created  monthly and weekly budget analysis for presentation to NAVY and Marines  management.

Confidential, Washington, DC  11/2006  - 10/2007

    Program/Project  Manager CommVault Project (OSHA contract)

 
• Responsible  for project reporting and status.

 
• Responsible  for preparing cost and analysis reports.

 
• Effective  use of Capability Maturity Model Integration (CMMI) for an effective  environment process flow.

 
• Created  and updated SOPs for ongoing development and changes to the existing  infrastructure.

 
• Responsible  for assuring that the Software Development Life Cycle (SDLC) Project Planned  and monitored timelines using Microsoft Project to assure project task remained  on schedule.

 
• Collaborated  with Government Audit staff to assure we stayed within government compliance.

 
• Produced  budget tracking documentation for OSHA customers and potential customers using  Excel spreadsheets.

 
• Collected  data from users that would later be uploaded onto Oracle Database.

 
• Produced  daily, weekly and monthly status reports.

 
• Responsible  for writing of meeting minutes for project status reports.

 
• Collaborated  with network support team to maintain and perform upgrades to UNIX base  servers.

 
• Worked  on SPARC Stations using UNIX to import data

 
• Measured  contractor's cost and schedule performance using Cost Price Reporting (CPR).

 
• Reported  status, budgeting, planning updates using EVM process for accurate and current  updates to groups working on various projects.

 
• Collaborated  with software vendor for technical and configuration changes.

 
• Responsible  for management and updates to project plan Work Breakdown Structure (WBS).

 
• Produced  projects plans using CA Clarity to address action items, requirements, resource  allocations, document routing and approval for projects while also producing  reports for each group.

 
• Managed  and supported Web Design, Network Support, Helpdesk and Network Services for  installation and development issues.

 
• Responsible  for maintenance and execution of communications plan.

 
• Project  coordination between various DIT and OSHANET groups

 
• Coordination  of budget with Government agency.

 
• Produced  daily and weekly reports of changes or new requirements.

 
• Ensured  WBS tasks are completed within schedule.

 
• Responsible  for Risk Management updates to risk list and mitigation strategy

 
• Prepared  configuration, risk, change management documentation and development of SOPs.

 
• Created  monthly and weekly budget analysis for presentation to OSHA management.

Confidential, Fort Dettrick, Maryland 01/2006  - 11/2006

    Manager, IM/IT (Army  contract)

 
• Provided  support to Navy Medical Logistics Command (NMLC) users experiencing  connectivity issues.

 
• Responsible  for standardizing and re-evaluating SOW and development of RFP to present to  the Naval IT Director.

 
• Managed  and supported Web Design, Network Support, Helpdesk and Network Services.

 
• Provided  support to Clarity users and maintained data within database.

 
• Provided  status reports using the EVM process to produce weekly status.

 
• Produced  daily, weekly and monthly status reports.

 
• Responsible  for writing of meeting minutes for project status reports.

 
• Maintained  and performed major upgrades to UNIX servers.

 
• Collected  necessary data from users that would then be uploaded onto Oracle database.

 
• Collaborated  with network support team to maintain UNIX base servers.

 
• Worked  on SPARC Stations using UNIX to import data.

 
• Collaborated  with COR and vendor on cost implementation for new monitoring tools on existing  network.

 
• Pushed  necessary updates to ORACLE servers.

 
• Collaborated  with outside vendors for potential deployment or implementation of equipment or  software.

 
• Collaborated  with the Procurement Contracting Officer (PCO), potential stakeholders and  users.

 
• Supported  and conducted analysis of Federal Government Contract.

 
• Supervised  and oversaw the daily work of five technicians to assure that customer issues  were handled in a timely manner.

 
• Performed  workload balancing for SMTP and HTTP traffic across the network.

 
• Budgeting  for equipment needs and lifecycles.

 
• Collaborated  with Software Development team on incorporating Software Development Lifecycle  (SDLC) Topology.

 
• Tracked  ongoing database issues concerning Navy IT equipment.

 
• Updated  current development of IT Infrastructure and new implementations that would  improve network connectivity.

 
• Collaborated  with Contracting Officer Representative (COR) on existing contract and plans  for future infrastructure changes.

 
• Responsible  for review and distribution of RFP to the NAVY for approval.

 
• Re-evaluated  SOW for any necessary increases in manpower.

 
• Oversaw  the delivery of the final product to the customer.

 
• Maintained  timelines within Microsoft Project to assure deadlines were met.

 
• Scheduled  time and hours that technicians would be on call to support after hour  activities.

 
• Collaborated  with NMIMC on securing IATO for NMLC and secure network connectivity.

 
• Assured  that all system upgrades were per Navy's specifications and produced monthly  status reports on network upgrades to customer.

 
• Reported  to Project Manager on customer issues.

 
• Tracked  daily tasks in Microsoft Project.

 
• Responsible  while using CA Clarity to address Key tasks, Work Breakdown Structure (WBS)  hierarchies, estimates, dependencies, and deliverables while also producing  reports for each group.

 
• Collaborate  with vendors on budgeting cost of software and upgrades.

Confidential, Fort Meade,   Maryland 01/2005 -  01/2006

    ETMF Engineer  Regional Program/Project Manager (Army contract)

 
• Modem  and Fax firewall protection.

 
• Supported  all DOIMS with any related modem or fax firewall issues.

 
• Collaborated  with onsite switch technicians.

 
• Developed  and collaborated with vendor on test plans/designs that would work within their  environment.

 
• Evaluated  deployment cost of equipment, time and manpower using EVN for all regional locations.

 
• Created  monthly and weekly budget analysis for presentation to Army CIO.

 
• Uploaded  North Eastern Region cost, material and equipment data onto ORACLE database.

 
• Developed  training on new product for new regional locations.

 
• Upgraded  Army Network (voice, fax, and modem) connections.

 
• Produced  cost analysis for 25 Army base facilities

 
• Responsible  for securing fax, modem line connections 25 Army installations

 
• Provide  support, maintenance, and deployment of servers on North Eastern Region Army  installations.

 
• Responsible  for database development and implementation of numerous applications.

 
• Performed  System Administration functions to include adding or deleting users, installing  and upgrading servers and application software.

 
• As  regional engineer performed protective measures of files, software and systems  access to Management and Oracle database server. .

 
• Point  of contact for the North Eastern Region, responsible for review of security  access denials, maintenance and configuration changes.

 
• Provided  training to all remote switch technicians in the North East Region locations on  ETFM System software.

 
• Maintained  records of all data entered into the firewall system and verified that all  users were approved by the DOIM Directors and the Garrison Commanders.

 
• Enforced  policies and procedures for data and standards of Enterprise Management  databases and applications for government organizations.

 
• Responsible  for developing, updating and implementation of guidance on database and  government systems.

 
• Ensured  that information security program performed what was required by running basic  system reports and analysis of all trunk usage.

 
• Served  as technical advisor and main point of contact on government telewall system.  Secured the Army phone system from outside penetration.

 
• Assisted  all DOIMS with any modem and fax related issues.

 
• Worked  with onsite switch technicians to familiarize with the ETMF equipment.

 
• Responsible  for adding security polices for remote sites in the North Eastern Region.

 
• Produced  daily, weekly and monthly reports for local and remote switch technicians, and  POC

Confidential, Washington, DC 02/2004 - 01/2005

    Eastern Regional Program  Manager Telecommunications Circuit Analyst (DHS ICE contract)

 
• Provided  support to U.S. Immigration and Naturalization Services (INS) Project Managers  with new turn-ups, network design, and assured deadlines were met.

 
• Provision  new circuits for DOJ, DHS, and ICE and maintain documentation for provisioned  circuits (e.g., TI, ISDN, Frame Relay or DS3)

 
• Collaborated  with local and international Telco's to provide onsite testing for equipment  located at remote sites and collected information from INS on sites to be  disconnected.

 
• Created  monthly and weekly budget analysis for presentation to ICE financial  management.

 
• Responsible  for major upgrades on UNIX servers.

 
• Collected  data from users that would then be uploaded onto Oracle Database.

 
• Collaborated  with network support team to maintain UNIX servers.

 
• Worked  on SPARC Stations using UNIX to import data

 
• Collaborated  with COR and vendor on cost of implementing new monitoring tools for existing  network.

 
• Pushed  necessary updates to ORACLE servers per GSA guidelines

 
• Updated  trouble tickets (Remedy) and COTS

 
• Assured  that maintenance windows were correctly set.

 
• Working  the cost of configuring new sites and hubs.

 
• Evaluated  efforts with DHS, GSA and DOD using EVM to properly determine cost of turning  up new sites. Creation of a WBS to first gather all requirements for each site.

Confidential, Germantown,   Maryland 04/2001  - 01/2003

    Program/Project  Manager Consultant (DOED Department of Education contract)

 
• Supervised  and oversaw the work of a team of eight on the scanning of DOED network and  inventory equipment.

 
• Created  monthly and weekly budget analysis to DOED financial management.

 
• Prepared  and developed with owner RFP to bid on contract with DOED.

 
• Prepared  the RFQ on what qualifications that we can provide for DOED.

 
• Prepared  SOW and developed SOPs as needed.

 
• Assisted  the DOED Director on mapping of facilities located within the Washington, Maryland,  and Virginia  area and developed procedures on handling network and inventory equipment.

 
• Prepared  daily status reports to Contractor and DOED.

 
• Responsible  for the coordination of meetings with management and staff to provide status  updates.

 
• Reviewed  and made necessary changes to RFP for final delivery.

 
• Communicated  with vendors on new products and software updates.

 
• Reviewed  SOW and manpower needs for completion of contract in a timely matter.

 
• Prepared  daily and weekly reports on accomplishments and goals.

Confidential,  Ashburn, Virginia 01/1997  - 10/2001

    Test Engineer Manager  III (1999-2001 State Department contract)

 
• Supervised  and oversaw the work of a team of eight performing WAN testing and equipment  inventory.

 
• Used  UNIX driven SPARC Stations to telnet into HUB routers

 
• Maintained  and performed major upgrades to UNIX servers.

 
• Collected  data from users that would then be uploaded onto Oracle Database.

 
• Collaborated  with network support team to maintain UNIX servers.

 
• Worked  on SPARC Stations using UNIX to import data

 
• Collaborated  with COR and vendor on cost of implementing new monitoring tools for existing  network.

 
• Pushed  necessary updates to ORACLE servers

 
• Configured  specifications and deployed, Orion 4000, Fore Systems 200BX, 1000, 4000 Series,  Juniper M40, M80, M160, Lucent Xedia VPN Routers 6010, 9611 and Cisco equipment  to varies sites for hub builds and customer sites.

 
• Test  and troubleshoot equipment problems.

 
• Updated  procedures for testing generating status reports.

 
• Install  and configure Cisco 2500 Series, 2600 Series, 7500 Series, 12000 Series for  varies customers and hub builds. Perform RMA process on vendor's equipment that  failed in the field.

 
• Used  Remedy to troubleshoot equipment failure in the field and perform test analysis  of equipment within our test lab.

 
• Windows  NT and Solaris SPARC Work Stations used as our OS system and work area.

 
• Configured  Kentrox and Larscom to specification for customers and hub sites.

 
• Requested  analysis from Network Control Center (NOC) and schedule weekly meetings to  discuss work being performed by each team.

 
• Updated  configuration changes to equipment.

 
• Tested  56k, DS1, DS3, T1, T3, OC3, OC12, 0C48, OC92 cards on Cisco and hub equipment  within test lab.

 
• Tested  equipment through the use of Smartbits and IXIA traffic generators to verify  thresholds

Senior Network  Support Engineer III (1997-1999)

 
• Supervised  and oversaw the work of a team of eight as a Team Lead.

 
• Provided  customer support by troubleshooting circuits, with the assistance from Telco's.

 
• Analyzed  and configured new data communications for possibilities and potential growth  within customer's environments

 
• Troubleshoot  packet loss and latency problems with UUNET backbone and NOC to resolve problems  within the wide area network, with the use of UNIX, TCP/IP, BGP, and Cascade.

 
• Troubleshoot  56k, DS1, DS3, T1, T3, 0C3, OC48, OC92 circuits with the support of local  Telco's.

 
• Monitored  ISIS, Frame Relay, and ATM Backbone Network.

 
• Troubleshoot  circuits with the use of Solaris SPARC Workstations, REMEDY, Cascade view, and  NETTOOLS to troubleshoot circuits.

 
• Monitored  FoxPro with RTUs

Confidential, Herndon,   Virginia 05/1996 -  01/1997

    Network Analyst/LAN  Surveyor (E-Commerce Navy Contract)

 
• Supported  and analyzed Marine, Navy, and Army Procurement facilities for standard network  upgrades.

 
• Scheduled  surveys with site management and coordinated travel schedules for team.

 
• Traveled  to Defense Department sites to survey current computer configurations.

 
• Documented  needed upgrades to standardize government systems and prepare reports entered  into database for government review and approval.