IT Project Manager Resume Reston, VA - Hire IT People

Relationship Management / Strategy / Program & Project Management / IT Service Delivery
Accomplished, resourceful and highly motivated executive with a demonstrated success in blending business with technology to meet both internal and external client needs; proven record of
accomplishments in planning, developing, and leading comprehensive strategies in support of business goals and objectives without compromising business requirements.

WORK EXPERIENCE

Confidential– Reston, VA 10/2011 to Present
IT Project Manager

Lead in executive in charge of large scale transitions and outsourcing of support services of various complexities for higher education institutions. Leader of multiple cross functional geographically dispersed teams to drive project and program success. Lead process improvement engagements throughout organization.
Direct project management office (PMO) activities and manage pipeline of projects and programs for
implementation. Lead development of technology products, services, and capabilities to meet
organizational growth objectives.
Create and maintain project and test plans, requirements documentation, procedure manuals, and act as liaison between the IT department and all other Blackboard Student Services departments.
Manage the implementations of Call Center Features such as IVR, Avaya Call Back Assist; Request a Call Back, End of Call IVR Survey, Liveperson Chat tool.
Management and ownership of internal Systems including Avaya, Verint, Network, Active Directory, SIMS Production and Testing servers, Workday, Integration technologies.

Confidential - Alexandria, VA 06/2011-09/2011
IT Project Manager

Managed project for custom application development and deployment. Includes the supervision of multiple software development teams and consultants, creation of business and technical requirements, system testing, internal user training, data management, and troubleshooting.
Designed, developed and implemented SharePoint portal for back office applications. Developed SharePoint components including web parts, lists, web pages, workflow, InfoPath forms and back end processing solutions.
Developed a blended e-commerce and social networking website through the integration of Magento, Salesforce, and Compiere. Previously focused on development in Microsoft Dynamics NAV.

Confidential– Dubai, UAE 11/2006-06/2009
Business Analyst

Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
Utilized RUP to configure and develop process, standards, and procedures. Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
Validated technical designs created by IT developers against functional specifications. Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).

EDUCATION
Master of Science in Finance
Bachelor of Science in Industrial Engineering

ADDITIONAL INFORMATION
Certifications: Project Management Professional (PMP)
Languages: Farsi (native), English (fluent), Arabic (basic)
Skills: Microsoft (Visio, Office, Project Server, SharePoint, InfoPath, Dynamic NAV, Visual Studio, SQL Server), DOORS, MATLAB, SAS, HTML, IVR technologies, Avaya CMS & Outbound Dialer, Call Center Telecommunications, Technical Operations.
Affiliation: Member of Project Management Institute. Washington, DC Chapter

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