Senior Program Manager with 8 years experience in project management, risk management, portfolio analysis, change management and process controls transformation within IT and financial services. Solid background and expertise in translating strategic organizational goals into effective business solutions. Proven people and team manager reputed for successfully delivering projects on schedule and within budget. Build relationship across cross-functional units and with vendors with focus on improving business processes, increasing revenue and minimizing organization's exposure to operational and compliance risks. Areas of expertise include:

• Business Intelligence
• Data Warehouse
• Risk Management
• Change Management
• Policy & Strategy
• Application Development
• Portfolio Management
• Business Process Transformation
• Asset Management

EDUCATIONMA · Mathematics of Finance

• Finance: Mathematical Finance, Stochastic Methods in Finance, Numerical Methods in Finance, Advanced Corporate Finance, Credit Risk Modeling and the Implied Volatility Smile
• Mathematics: Stochastic Processes, Linear Regression, Statistical Inference and Time Series Modeling and Mathematics of Finance Practitioner's Seminar
• Computing: Application Programming for FEs.

MBA · Project Management 
BS · Electrical Engineering

SKILLS & CERTIFICATIONS
Programming languages: C · C++ · MATLAB · SQL · R · VBA
Other Software: Mathematica · Excel · MS Project · MS Office · Clarity · SAS · Team Foundation
PM Methodologies: Scrum · Agile · Waterfall · Six Sigma
Certificate in Project Management · Project Management Professional (PMP) · Lean Six Sigma

EXPERIENCE

Confidential San Antonio, TX
Senior Project Manager – EBI Portfolio Team · 06/12 - Present

• Managed the MAPS program which provides structured data aimed at improving business processes, and external clients with information on Rackspace systems and performance per SLAs.
• Managed project for upgrading 7-year old MAR to a more focused electronic DAR, MAR and QAR
• Managed Private Cloud Environment project for storing data from Rackspace monitoring systems
• Responsible for the direction and supervision of efforts aimed at integrating data from different Rackspace products and systems and the migration of such data into the EBI data warehouse.
• Led data integration project initiative aimed at collecting key metrics data from different Rackspace source systems via Hadoop/Cassandra, ODS and SQL.
• Responsible for projects' prioritization, cost budgeting, resource allocation and portfolio status updates.

Confidential Plano, TX 
Sr. Manager, Change Management – Home Loans · 04/11 – 10/11

• Member of business controls transformation team responsible for deploying Salesforce.com across B of A Home Loan business units to increase process productivity and management oversight
• Developed risk management and change control plans for CRM Salesforce.com implementation Coordinated efforts to build operational CRM reports for deployed Salesforce.com application
• Aided program team in testing and deployment of CRM Salesforce.com application enterprise-wide
• Developed operational CRM reports to validate new processes and provide management oversight
• Managed IQA subset of SD-11 Dodd Frank change update for HL compliance with OCC directives
• Integrated efforts across B of A Home Loans to validate new IQA processes for SD-11

Confidential Plano, TX 
Portfolio Manager – Home Loans Default Servicing Projects · 03/10 – 03/11

• Managed portfolio of over $7m IT and business projects for the Home Loans Default Servicing unit
• Led data integration project initiative to consolidate mortgage servicing data for Home Loan Operations
• Integrated ECM workflow to image customer documentation and minimize errors/litigations
• Managed telephony and IVR upgrade projects for the MD and TX call centers' transition & integration
• Managed application development for DLM deployment into Capital One Home Loans
• Integrated CCB call center mainframe with Plano, TX centralizing borrower information for dialer
• Led project initiative to update Default process based on different State Legislative requirements
• Successfully deployed HAMP and HAFA applications in the HLS modifications division
• Established structure for submission of business requests, feasibility analyses and projects’ approval
• Liaised with vendors to create process controls, improve business processes and agent productivity

Confidential Richardson, TX
Project Manager/Project Engineer – Emerging Medical · 03/07 – 10/09

• Managed upgrade of Oracle E-business suite application to improve supply chain processes
• Managed 6 R&D projects from prototype, to product qualification and integration into daily operations
• Managed projects for deployment of new infrastructure and upgrade of existing homegrown systems
• Developed product and process specifications for new and existing medical products
• Directed in-house activities for two successful ISO audits of the Medical business units
• Coordinated efforts with QA team to improve process controls per FDA and customer requirements
• Improved run rate by 25% by leaning front-end manufacturing processes to eliminate process waste
• Used EVM and scheduling techniques to improve project resources allocation, time and cost metrics.
• Set baselines to measure project results against expectations and identify improvement opportunities

Confidential Dallas, TX 
Project Engineer - DMAT· 09/06 – 03/07

• Supported DMAT water fabrication processes by managing equipment availability & reliability
• Installed tools and conducted maintenance for DMAT encapsulation & wirebonding processes
• Investigated equipment problems to determine root causes and implement remedies
• Analyzed SPC data for processes and devised corrective actions to improve assembly processes
• Work with other project engineers to maintain 5S protocols in wafer fabrication areas

Confidential Pennsauken, NJ
IT Project Manager· 08/03 – 08/06

• Managed software development projects for clients using the .NET framework
• Instituted web-based ERP and SaaS solutions for B2B interactions between business unit & clients
• Coordinates BI efforts aimed at providing clients metrics on system availability and data monitoring
• Authored technical documents for projects and business systems requirements prior to SW design
• Performed weekly portfolio review with senior management and provided updates to stakeholders
• Coordinated design, development and UAT efforts of application before production release