Executive Profile

• Results oriented Certified Information Technology Professional with over 20 years of hands-on experience in consulting, management, system development, quality assurance, support of IT services and Strategic planning while supporting multiple industries (Travel/Transportation/Supply/ HealthCare/Education). Extensive experience in the areas of Hardware, Software, Infrastructure, Network, Operations, Account, Program and Project Management. In-depth expertise in the areas of Client Account Servicing, liaison between Client and IT Technical Teams, full systems development life-cycles and managing Projects for Fortune 500 companies. Over 10 years of Program and Project Management / Subject Matter Expert (Certified PMI PMP and MPM) dedicated to project excellence, delivering quality projects on time, within budget and meeting project objectives and client expectations. Wide range of diverse project managing experience domestically and internationally (including Global-World Wide, Latin American and Caribbean regions). Software and Systems Development; HR Applications, conversion of Medical Paper Forms to Electronic Medical/Health Information records; Implementation of Release of Patient Information Applications; Infrastructure Construction Buildouts/Shutdowns/Moves; VPN, Wireless and Telecommunications; Asset Management; Software/ System/ Hardware Deployments and Refreshes (PCs, Servers, Scanners, Networks and Printers); Site and Enterprise Level Upgrades (Operating Systems, Email Clients, Database Upgrades and Web Applications); supported client offices, training rooms, labs and Data/Call centers creations and moves. Over 15 years of hands-on Software Development (Web Apps, Client Server, Mainframe, Database Upgrades) and Systems Implementation. Over 10 years of Enterprise Account / Customer Relationship Management with client relationships at Senior or Executive Level Management; Single Point of Contact accountability; Operations Management; Systems Administration; Quality Management/ Service Delivery/ Help Desk/ Desktop Delivery support and working with Cross Functional Multicultural teams of 5 to 50 members; managed Contract, Operations and Service Level Agreements, Escalations and Stakeholder expectations; Incident / Problem Management; Hardware and Service / Vendor management. Over 10 years of Administrative Team Leadership and Globalized Staff Management experience in both functional and matrixed environments. Bilingual, fluent in the English and Spanish languages.

Core Strengths

• Cost Reductions & Process improvement projects
• Proven Track record: projects on-time, within budget and meeting objectives
• Experienced in running Project Meetings (Kickoff, Status Meetings (Internal/Client)
• Highly effective in leading teams and driven for performance. Leader and Team player
• Budget and expense control (Project P&L) experience with multi-million $$$ projects
• Client and Executive Facing, Account Servicing and managing SLAs & OLAs
• Best Practice contributor and PMO participating member
• Train and mentor internal/external personnel at all levels
• Domestic and International project managing with onsite / remote / offshore resources
• Transitioned New Accounts as Primary / Single Point of Contact
• Strong written and verbal communication skills to all Stakeholders on a timely basis
• Detail oriented and analytical, experienced in requirements gathering
• Highly motivated and success driven on independent and team assignments
• Experienced in Leading teams during UAT

Highlights of Accomplishments

• Managed moves and expansion projects of Call Centers both domestically and internationally.
• Managed and Implemented projects for the conversion of Paper Medical documents to Electronic Medical Records and Release of Medical Information to authorized parties.
• Managed projects that involved Database and Software upgrade rollouts to over 2500 workstations nationwide
• Reengineered mainframe process to reduce processing time by 40 % (24 hours) and storage space by 50 %, while not impacting user response time.
• Coordinated setup of new enormous Latin American Call Center that supports Helpdesk and Sales staff with over 3000 workstations and eliminated all previously existing regional offices.
• Managed matrixed international service delivery staff and third party vendors, deploying software upgrades, maintaining hardware and infrastructures throughout 15 Latin American countries.
• Designed new seamless process that extracted TPF data and handed it off to LINUX Blade servers, for the processing to be done away from the legacy mainframe platform.
• One of the original core System Designers and Project Leaders on the Amadeus Global Project.

Technical Strengths
PM Methodologies: GSMS, SDLC, CMMI, PMBOK, WATERFALL, AGILE, SCRUM 
PM Plans: Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk/Issues/Forecasting, Implementations, Documentation/Communications, Quality Assurance/Control
PM Tools: MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project 2007/2010, MS Project Server 2010, MS SharePoint, Visio, Bugzilla, Requirements Gathering Specs, Project (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks and Meeting Facilitation Tools (Google groups, GoTo Meeting, WebEx, MS Lync).
Department Collaborations: Technology/Engineering, Operations, Product Development, Business Units/Sales/Marketing, Accounting, Project Management Office, Account Team, HR, Training and Quality Management
Hardware: IBM, UNISYS, Compaq, Toshiba, Dell, HP, Lexmark, Cisco, 3com, Canon, Fujitsu, Kodak
Operating Systems: Mainframe: TPF (Real Time), MVS (Batch) / Client Server: Windows, LINUX 
Software: TPF, Assembler, BAL, PL/1, Sabretalk, COBOL, C, C++, VM/CMS, CVS/Toolbox, Dev Toolkit, ECM, EAI,MVS, IPACS, JCL, Endeavor, ISPF, FTP, Asset Center, Service Center, Planview, Primavera, SAP, SQL, .NET, Silverlight, Visual Basic, WebSphere, WPRs, Borland Star Team, KOFAX, HL7 Interfaces, Overlook, IRMA, PRISM, RAC Assist, MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project/Server, MS SharePoint, Visio, Bugzilla

Professional Experience

ConfidentialFt. Lauderdale, FloridaMAY 2012-Present
Consultant - PMO Project Manager / Sr. Project Manager

• Managing of Projects, Overseeing IT Project Managers/Leads and Project Teams
• Web Applications and Client Server environments, Software upgrades; Wireless, Telecommunication and Network Projects
• Managed third party and software/hardware vendors contracts
• Review UAT Testing and Quality Assurance procedures.
• Direct and manage the project development from beginning to end as listed on each Phase of the Project Management Life Cycle.
• Responsible for the management of one or more medium to large sized, moderately to highly complex projects.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Develop full-scale project plans and associated communications documents
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Establishing Project Management Office/PMO Processes and Procedures. Assist the PMO to develop and deliver progress reports, proposals, requirements documentation, and presentations
• Responsible for performing project management and business analysis services for a Local College.
• Responsible for gathering business requirements and managing all projects initiated which require IT support for the Vice Presidents of (HR, Finance, Operations, Public Relations, Academic Affairs, and Student Systems) under the direct supervision of the College’s Director of IT Projects (PMO).
• Advocate the adoption of project management best practices within the College.

ConfidentialDavie, FloridaFEB 2010-APR 2012
Project and Program Management

• Managing of Projects and Programs, Establishing Project Management Processes and Procedures
• System Designing, Training Management and Overseeing Systems Implementations (onsite & remotely)
• Requirements Gathering, Equipment Procurements, Movement and Expansion of Call Centers, Supported Web Applications and Client Server environments, Networking of Office equipment and communications to and from the Web Hosting site
• Managed third party and hardware vendors contracts
• Face to face Account Relationships and Stakeholder Management
• Lead UAT Testing, Quality Assurance and Sprint Release Communications
• Mentoring, developing PSO Project Managers and providing Project Management Training sessions

Providing project/program management and system designing support for the HealthCare Industry. Managed Software customization/upgrades, Infrastructure buildouts/modifications and HR application projects. Implemented projects for the conversion of Paper Medical documents to Electronic Medical Records. Oversaw the customizing of Software for new database management systems for the release of Patient Medical Information data to Hospital Information Mgmt Systems, ICD-10 Readiness Training and eligible parties to receive the sensitive Patient information. Managed several HIM projects for hospitals and clinics HIM/EMR systems (Cerner, ChartOne, EPIC, McKesson HPF, Sage, Sovera and Streamline). Lead Project teams ranging from 10 to 50 Team members.

ConfidentialMiami, Florida JAN 2009-FEB 2010
Project Management and System Designer

• Project Management and System Designing
• Budget Planning and Equipment Procurements
• Managed third party and hardware vendors
• Overseeing Installations and Networking of Office Equipment
• Provided project management and system designing to allow for the Networking of Office equipment throughout small business organizations. Lead a team of 5 Field Engineers through all system implementations.

Confidential, Miramar, Florida 2005-2008
Project Management and System Designer

• Managing of Projects and Programs
• Requirements Gathering, System Designing and Overseeing Software Development Projects
• MS Project reports / Health Checks / Gate Reviews
• Metrics / Time Reporting / Configuration items / Defect Collections / Quality Assurance
• Financial reports and account expense system chargebacks
• Participated in PM forums and contributed to Best Practices as part of the PMO

Provide project management, system design and TPF/MVS application development support to allow for the synchronization of OA Reference records and Availability Status information between the SHARES TPF RES system and Linux Servers. Lead a team of 8 Developers on projects that extracted information off the legacy Mainframe systems and redirected to new Windows client/server Web-Hosting applications. 

Confidential, Miami, Florida 2000-2005 Project Management, Regional & International Project Coordination, Account Relationship Mgmt Transitioned and Managed Account for the EDS Desktop DSS team while residing at the customer site. As the Single point of contact answered all questions, issues and statuses for the organization, always promoting efficient operations. Worked with the Sabre Travel Network Latin American Client and the EDS DSS to coordinate all delivery activities, attended status meetings to discuss services/support issues, established policies and procedures. Engaged DSS Operations, Account team, Client Management Office, third party and hardware vendors to resolve Contract and Service Level Agreement issues.Regional Project Coordination for the Caribbean and Latin America, lead a team of 15 Field Engineers providing leadership on all project and work activities spanning the entire region. Coordinated hardware and software deployments/rollouts; device upgrades/refresh activities; onboarding / offboarding personnel; familiar with procurement procedures; coordinated Office, Call Center and Training Room equipment installs/de-installs; Asset Management inventories; managed problem escalations; resolved problems, Breakfix and Customer Service issues. 
Projects: Hardware (PC, Servers, Networks, Printer) Upgrades/Refreshes, Software Upgrades (Operating Systems/ Email clients/ Software Applications), Infrastructure, LAN/WAN, PBX, Voip, VPN, Firewalls, Recovery Backup Systems, Telephony, IMACs, SLAs. 

Confidential, Doral, Florida 1998-2000
Consultant - System Designer & Software Development

• System designing and software development on the Sabre RES system. Supported the FAREs and TICKETING Applications on Ticket Refund and Reissue projects for travel clients American, Japan and SouthWest Airlines.

Confidential, Doral, Florida 1991-1998
Project Leader, System Designer & Software Development

• Lead a team of 25 Developers in support of software application projects (Availability, Cargo, Inventory and Schedules). Responsible for providing project management and full software development support for the creation of data, reports, and displays on TPF and MVS environments for Eastern and Continental Airlines, Amadeus, Shares and SystemOne Reservation systems.

Education and Certifications 
Education: Bachelor Degree in Business Administration - Major: Management Information Systems (MIS) Minor: Computer Science

Professional Certifications:

• Project Management Professional (PMP) from the Project Management Institute (PMI)
• Executive Certificate in Project Management from Florida Atlantic University
• Fellow of the American Academy of Project Management Certificate (AAPM)
• Master Project Manager Certification Certificate (MPM)

Professional Memberships

• Project Management Institute (PMI) – National and Local Chapter member
• American Academy of Project Management (AAPM) - National member
• International Air Transport Association (IATA) Strategic Partner (former member)