PROGRAM MANAGER Product Development& Management 

• Experience in making strategic decisions based on business intelligence data with a high level of professionalism in strategic analysis, tactical and spatial analysis.
• Past experience in Data Modeling in Enterprise Data Warehousing & Business Intelligence environment.
• Extensive experience in Web application development with active involvement in all phases of software development life cycle (SDLC) such as design, development, testing and deployment.
• Progressive enhancement using cutting-edge HTML, CSS and JavaScript, Front end coding standards and cross-browser testing & Site Planning and Site Architecture.
• Solid experience in developing applications in .NET framework using C#, ASP.NET, ADO.NET, XML.
• Experience in System Analysis, design & documentation using UML (Unified Modelling Language).
• Writing test plans, methods & specifications, recording database logs and investigating server and client-side issues using various tools.
• Expert level technical skills and knowledge required to successfully complete responsibilities, which may include SQL, SharePoint, OLAP, ETL, MDX, RDBMS, BI architecture, and Data Warehousing tools & techniques.
• Proven abilities to design and implement large scale Enterprise Collaboration Solutions with SharePoint 2010.
• Efficiently served as a liaison between the business and IT Business needs.

TECHNICAL EXPERIENCE

Operating Systems: Windows Vista/XP/2000/9X/NT, DOS, UNIXDatabases:Microsoft SQL Server 2005/2008, Oracle11g, MySQL, PostgreSQL, MS AccessLanguages & Web Design:C, C#, PHP, .NET 4.0, Dreamweaver, CSS, CSS3, XHTML, HTML5, XML, Flash CS3, Photoshop, Silverlight, JavaScript, DrupalSharePoint Technology:Microsoft Office SharePoint Server (MOSS) 2007, SharePoint 2010, Windows SharePoint Services (WSS), SharePoint designer, Workflows. Productivity:MS Office, MS Project, MS Visio, Star Office, Fireworks, Visual Web Developer 2008, MS Blender MOSS 2007, InfoPath 2007, MS Blend

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA Jun 2011 – May 2012Program Manager

• Responsible for solving complex technical problems that allow for innovative new types of interactive content.
• Developed design specifications, managed scope, assisted in vendor contract negotiations, led system testing, and designed/delivered training materials.
• Addressed last-minute concerns about system usability by working with a programmer to develop wizards for key functionality in 72 hours that played a significant role in gaining customer acceptance of the system.
• Handled tools group in creating the localization tools and UX Designer, MS Visual studio Plug-in development setting for producing application and User Interfaces, Guaranteed successful procedure through SDLC.
• Tasked with rescuing a series of releases that were crisis-driven and stabilize the process.
• Delivered 3 subsequent releases using formal development methodology, implemented vendor management processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on product quality.
• Managed portfolio of projects and services with responsibility of overall execution.
• Lead efforts associated with development of data warehouse/marts, logical and physical data model/database, table and interface design, ETL packages and processes, information delivery solutions, BI reporting/OLAP cubes/OLAP and population and tuning of databases/ETL processes/BI reports/queries while meeting business/user requirements.
• Provided operational management overview and driving productivity improvement initiatives.
• Drove the usage of Six Sigma, SDLC, Agile, and other key measures to significantly improve project delivery.
• Ensured the appropriate metrics, resource planning and program management methodologies applied to drive success.

• Led the corporate Web marketing effort for the web, server and the respective product lines.
• Led the team to conceptualize, develop and launch new products and services.
• Managed the development of Service Automation products for existing and new wireless customers from all stages of concept development, business approval, requirements, design and technical specifications, testing, launch, and on-going product management.
• Worked on tactical product implementation and developed long-term strategic product roadmap for Service Automation in partnership with Customer Care and Marketing.
• Collaborated and built long-term relationship with Marketing, Engineering, Sales, Go to Market, Customer Care and IT to execute successful launch.
• Formulated the process of reports to improve the business intelligence of the organization.
• Maintained a solution focus that extends across device, application, and network elements to ensure compatibility within a growing suite of Service Automation products.
• Collaborate with business development team to formulate BI sales strategy, develop project leads, and assist in the sales process as the SME.
• Continuously seeking and identify new product and service opportunities and enhancements, with constant competitive monitoring and evaluation.
• Develop and maintain technical roadmap with appropriate individuals and teams, and own the delivery process/timelines.

• Led the corporate Web marketing effort for the web, server and the respective product lines.
• Managed corporate Internet and Extranet content for effective communication and customer relationship development.
• Led redesign of Corporate Web site, making it an effective communication tool, more graphically appealing, and usable across the board for reporting and product information.
• Organized and managed demos and web showcases for corporate solutions.
• Assisted with the development of and management of budget items related to the Company’s websites.
• Effectively managed simultaneous development of several e-Business and assessment applications, and also launched programs with greatly-compressed timelines for quick market responses to OEM customers’ needs with 30% cost savings.
• Acted as subject matter expert with regard to specific interactive marketing best practices and industry standards and web tracking tools.

• Responsible for analytical design, programming, and tier 2 support for the University's course management systems and other ASP.NET applications.
• Developed specifications, programming, tier 2 support, shared on-call support, performance analysis/recommendations for solutions.
• Provided front-line support for the content management system (CMS) configuration.
• Managed the flow of support tickets, and desktop and network support.

• Worked closely with marketing and sales and clients to develop a deep understanding of the market and the needs of the clients.
• Worked in depth with the product development team to define, assist/review specifications, wireframe the requirements for the UI team, prioritize features, and bring thevision and plans to reality.
• Managed the entire product life cycle from strategic planning to tactical activities.
• Specified market requirements for existing and future products by conducting market research with the marketing and sales teams, customers, and other stakeholders.
• Responsible for driving a prioritized solution set based on detailed discussions with product development resulting in a understanding of the market needs, costs to develop & trade-offs.
• Lead cross-functional teams in the research and analysis of new product concepts and product modification requests ultimately building a business case including product specifications.
• Developed and managed work plans for the implementation and launch of new products and the transition of product ownership to operational owners.

EDUCATIONMasters’ in Information Sciences & Technology 
Bachelors’ in Information Technology