Summary:

13.5 years of experience in IT software including 4 years in Project Management & Technical capabilities.

Hands-on experience as Project Manager with end-to-end delivery responsibilities, team management, WBS, project planning, risk management, change management etc.

Experience in handling projects in Banking, Healthcare, Insurance, Telecom, HR & Manufacturing domains

Rich experience in Project & Program management for Global Delivery

Successfully managing Global Service Delivery [Offshore-Onshore, Onshore, Offshore], Engagements.

Rich Experience in managing multiple Clientele / Projects across geo - US, Europe, Asia

Actively involved in DOU, WA, SOW development (T&M, FP), PMSS, PTD.

Managed scope, requirements, planning, initiation, driving, estimation, execution, monitoring and controlling, deployment & support.

Managed Customer Relationship, Offshore/Onshore fulfilment

Demonstrated leadership qualities such as directing, supporting, guiding, managing the team, problem solving, conflict/issue resolution

Proven track record in delivering to Scope, Schedule & Cost for software IT Projects

Strong technical and hands on knowledge of various IT technologies like Java, J2EE, WMB, ASP, VB, RDBMS, WMQ, Web Services, Struts, SOA, ESB, Cloud etc

Experience in managing both SDLC & AGILE projects in onsite, offshore, onsite-offshore model.

Managed end-to-end projects delivery in system integration and applications with Java, J2EE, WMB, VB, ASP, Messaging Gateway, Billing systems etc.

Managed projects with teams of 25 resources, 500+ man-months effort and with multi-site development, multiple teams

Hands-on experience in technical as Project Lead, Team Lead, Module Lead, Developer, Mentor & technical co-ordinator

Exposure to quality processes (IBM QPACE level-3)

Rich experience in managing new development, enhancements, and maintenance projects for distributed client/server as well as web-enabled enterprise applications.

Effective management in utilizing resources, improving processes, increasing quality deliverables.

Cohesive Team Player with good communication, interpersonal and listening ability.

Experience in recruitment & selection, performance reviews, appraisals, people career development programs.

On-site experience for development and implementation of LMMS project in LA-Z-Boy, Michigan, USA for 9 months.

On-site experience for application development and implementation of MIS-IZ project in Citibank, Duisburg, Germany for 5 months.

Education:

t Master of Computer Applications (M.C.A), Confidential,

t Bachelor of Science (Computers), Confidential,

Professional Experience:

Worked as Associate Technology Manager in Confidential,

, Hyderabad with Java, J2EE, Struts in Healthcare Insurance since Jan’11 to Jan’2012.

Worked as Project Manager in Confidential,

Java, J2EE, SOA based Asset development, Web Services, Integration with external systems using Websphere Message Broker, Websphere MQ in Banking, Telecom since Aug’07 to Jan’2011.

Worked as System Analyst in Confidential,

with Java, Servlets, JSP, J2EE, Web technologies, Struts, Oracle etc since Jul’06 to Aug’07.

Worked as System Analyst with Confidential,

Chennai with the technologies Java, Servlets, JSP, J2EE, EJB, Web technologies, UML, Rational Rose etc. since Sep’04 to Jun’06

Worked as a Sr. Software Engineer for Confidential,

Bangalore with the technologies Java, Servlets, JSP, Swings, EJB, J2EE, Web technologies, UML, Rational Rose, Rational Clear case & Clear Quest etc. in the duration of Dec’2003 - Sep’2004.

Worked as a Sr. Software Engineer with Confidential,

Hyderabad with the technologies Java, Servlets, Swings, EJB, J2EE, ASP, Visual Basic 6.0 and Web technologies since Sep’ 2000 to Dec’ 03.

Worked as a Software Programmer with Confidential,

with the technologies Visual Basic 5.0,

C, C++, Java since Aug’98 to Aug’2000

On-site Experience:

Worked in Software Consultant in Confidential,

through Hexaware Technologies, Chennai with the technologies Java, Servlets, JSP, Web technologies, UML, Rational Rose since Oct’04 to Jan ‘05.

Worked as a Team Leader Confidential,

with the technologies Java, Servlets, EJB, J2EE, ASP, and Visual Basic 6.0, Web technologies for the period of 9 months (23-Nov-02 to 22-Aug-03).

Certifications:

IBM Senior Quality Practitioner (QPACE Level 3 Certification)

Trainings:-

PM99G-Project Management Principles

PM54G-Project Management Orientation

Emotional Intelligence for Project Managers

Conflicts: Don’t avoid it – Manage it

Successful Negotiations

Risk Management

InfoSphere MDM Server Domains

Software Acquaintance:

Languages : JAVA 2, COBOL, C, C++, PASCAL, SQL, Fortran77.
Middleware : Servlets, JSP, RMI, EJB, MQ Series v6
Cloud Computing : Amazon EC2, Amazon S3, Amazon Simple DB, Amazon RDS, Amazon SNS
Application Servers : Sun One App Server v7, Weblogic v5.1/v8, Apache Tomcat, IBM WAS v6.1,IBM
WPS v6.1
Integration Tools : IBM Websphere Message Broker (WMB) v6.1, IBM Websphere Enterprise Service Bus
(ESB) v6.1, IBM WMB Toolkit v6.1, IBM Websphere Transformation Extender (WTX)
v8.2.0.3
RDBMS : Oracle, SQL Server, MS-Access.
GUI : Visual Basic 6.
Internet Technologies : ASP, HTML, Java Script, VB Script Perl, CGI with C & Perl, Cold Fusion 4.0
Design Tools : IBM Rational Rose, Erwin 4.0, Visio
Version Controller : MS-VSS 6.0, SourceOffSite3.5.3, Rational Clear Case.
IDE tools : Eclipse 3.1, JBuilder 10/X/2005, WSAD 5.1, Requisite Pro, IBM Websphere
Integration Developer (WID) 6.1, IBM Rational Software Architect (RSA) 7.0
ERP : Peoplesoft 8.8
Open Standards : HL7 v2.5 for Healthcare Provider
Web Services : Apache Axis 2.0 (web services engine), Web Services, SOAP
SOA : IBM Websphere Business Modeler (WBM), IBM Composite Business Modeler
(CBM), IBM Websphere Business Services Fabric (WBSF) 6.0, IBM WPS v6.1,
Service Oriented Modeling & Architecture - Modeling Environment
(SOMA-ME) v3.0, IBM Websphere Business Services Fabric (WBSF) v6,
BPEL, SCA, SOA Asset development
Framework : Spring, Struts, Hibernate, Java Server Faces (JSF)
OS : Windows XP/95/NT, UNIX.
Others : log4J, UML, OOAD, XML, Shell Script, WML, Visual Age for Java,
Java Web server, COM, COM+, Mercury Quality Center (MQC), Remedy Tool,
Lotus Notes, Rational Clear Quest, Microsoft IIS.
Project Management : MS-Project, MS-Office, RPM
PM Methodologies : Waterfall, Iterative, Incremental, Agile, Scrum

PROJECTS SUMMARY

Worked on IBC - AMS Projects (Jan’2011 – Jan 2012)

Confidential,

Description: -

IBC has different applications such as Member Portal, EDI Portal Suite, HLS, MHS, BACS etc applications, in which, few change requests were implemented & delivered by involving requirements collection, analysis, design, solution, coding & integration, implementation along with providing technical and managerial support to the team.

Responsibilities:

Technical direction to the development, design, and systems integration for client engagement from definition phase through implementation.

Planning, Effort Estimation, Execution and delivery of projects/enhancements

Manages client interaction and expectations regarding development efforts

Technical guidance and mentor the development team

Review work of development team, enforces coding standards

Owns the development lifecycle and is responsible for managing technical risks throughout the project.

Performs code reviews and mentors junior developers

Delivered informative, well-organized presentations & artifacts within scope of projects.

Resolves and/or escalates issues in a timely fashion.

Manages technical resources within budget and project schedule

Reviews the status reports of team members and addresses issues as appropriate

Technologies: Java, J2EE, Struts, Oracle 10, Unix, Shell Script, RAD 7, Java Script etc

Confidential,

Description: -

Idea cellular provides telephony services like fixed phone, wireless, SMS, Broadband, GPRS, 3G, MNP etc across India. It operates in 20 circles across states in India & provides wide range of services. Each circle has its own business, operations & applications. I am responsible for 11 circles (South & East) IT applications development and enhancements, end-to-end delivery & day-to-day support to continue business as usual. Involvement from scope of work, requirements till implementation & ensure that delivery with quality.

Responsibilities:

Played Project Manager role

Responsible for delivery of the enhancements, new applications development, defects fixes, testing with quality deliverables

Responsible for WBS creation, Planning, executing, delivery & implementation

Successfully managed 120 applications across 11 circles with the team of 25 members

Staffing/Resourcing to meet project requirements & timelines

On-boarding & Off-boarding activities for team members

Minimize financial losses for IBM by resource optimization, control deputation/travel cost

Resource optimization by cross application and technical trainings

Familiarize the offshore team in terms of technical components by organizing KT sessions.

Status reporting to senior management & weekly status reporting to Client.

Effort Estimation, Scheduling, Resource allocations

Quality activities & metrics submission

Ensure that no delinquencies in submitting time sheet by team

Technical support to development team when ever applicable

Process improvement on certain areas in daily activities.

Operational support to offshore team.

Financials (i.e. offshore expenses reconciliation & ensure that all the expenses billed to project)

Team’s availability plan for each month

Issues tracking & Closures

Initiated Quality Process in offshore, participated in PIM, PTD discussions, delivered the documents as per PTD:-
PMSS, DS&P, SOD, User ID Management, SR Log, Metrics etc.

All project management activities

Involved in recruitment, selection, appraisals, team career development etc

Technologies: Java, J2EE, Web Services, WAS, Struts, HTML, CSS, Tomcat, Oracle 9i, Java1.5, XML, Unix, Shell Script,
SMSC, Jatayu, VB, ASP, RAD 7, Java Script, VB Script.

Tools: MS-Project, MS-Office, RQM, RPM, Remedy

Project #2: eCommerce Borneo (Aug’2009 to Dec’2009)
Confidential,

Description: -
Bank of America acquired Countrywide Financial Corporation early 2009 which made the Bank of America the largest mortgage lender. The project is aimed at the online integration of Country wide services with Bank of America, which integrates the eCommerce operations of countrywide financial corporation to Bank of America.
Bank of America has designed a new generation framework called “Borneo” for the development. This framework contains all next generation technologies which ease the development work that can be done more efficiently. All the applications in this project are developed with minimum time frame and less defects using this framework.
The ecommerce Integration project integrates the various functionalities available to the customers of Countrywide Financial Corporation to the Bank of America. Web services are developed to interact with countrywide financial corporation servers.
This application has various modules like Originations, Fulfillment, Insurance, Integration, which covers Manage Accounts, Amortization Calculator, and Payments, Mortgage services etc.
Responsibilities:

Played Project Manager role

Responsible for development, testing of enhancements & delivery on time with quality deliverables

Offshore single point of contact for Onsite for various management activities in offshore and setting up ODC

All Project Management activities

On-boarding & Off-boarding activities of team members

Effort Estimation, Scheduling, Resource allocations

Quality activities & metrics submission

Daily status reporting to Geo team

Offshore – Onsite coordinator, Team ramp up

Ensure that no time sheet delinquencies from my team

Technical support to development team where ever applicable

KT planned from existing production support team to development team.

Process improvement on certain areas.

Operational support to offshore team.

Responsible for Quality documents as per Quality process

Software: Java, Web Services, RAD 7, Web Sphere, Struts2, Spring 2.5, Bank of America’s internal development frameworks, HTML, CSS, FTL, Oracle 9i, Perforce, Ant, Java1.6, XML
Tools: RPM, PPMC, MS-Project, MS-Office
Project #3: NetBank (Jan’2009 to Jul’2009)
Confidential,

Description: -

NetBank is a web based application, which allows bank customers to access/utilize the bank services (such as Deposits, Money Transfers, Bill Payment, Account Information, Requests, Loans, Credit Cards, Security, Add-on Cards, etc) through online. It has two applications i.e. NetBank & NCSS (NetBank Customer Support System). NetBank application is used by customers of various account holders in the CBA. NetBank Customer Support System (NCSS) is an administration tool used by the NetBank Helpdesk to maintain client Profiles. System administrators use NCSS for various maintenance purposes. NCSS application is used by customer service representatives (CSR) of CBA to provide help to the CBA NetBank customers. This application has 3 tiers i.e. web, application and database layers. NetBank & NCSS applications are available 24 x 7. It has market leading functionality and an outstanding record in high availability. NetBank has a provision to access it through various channels with in the CBA.

Responsibilities:

Played as Project Manager role

Responsible for development, testing of enhancements & delivery on time with quality deliverables

Offshore single point of contact for Onsite for various management activities in offshore.

All project management activities

On-boarding & Off-boarding activities of team members

Effort Estimation, Scheduling, Resource allocations

Quality activities & metrics submission

Daily status reporting to Geo team

Offshore – Onsite coordinator

Ensure that no time sheet delinquencies from my team

Technical support to development team where ever applicable

KT planned from existing production support team to development team, ensures that development team is familiarize the existing NetBank application.

Process improvement on certain areas.

Operational support to offshore team.

Responsible for Quality documents as per Quality process

Involved in Talent acquisition, recruitment & selection and performance reviews.

Software: Java 2, J2EE, EJB, Web Services, Web Logic 8.1, Eclipse, Oracle 9i, Mainframes, Web Methods, IFW, HTML,
Java script, CSS, CAAS etc.

Tools: RPM, PPMC, MS-Project, MS-Office

Project #4: Clinical Information System (Sep’2007 to Dec’2008)
Confidential,

Description: -

CIS targets the hospital organizations and includes all order registrations or tracking patient’s case record in the hospital, planning for nursing care, record and manage medical treatment information. It interfaces with 21 external systems like includes PACS, pharmacy and accounting etc… for information exchange. The CIS application has 47 process groups and these are logically categorized and identified as 8 assets mentioned below:

Order Management

Electronic Medical Records

Medical Case Management

Nursing Staff Management

Patient Management

Ambulatory Services

Image Management

Clinical Systems Administration & Operations

Each asset is developed using the IBM SOMA-AD procedure and by adhering to the global healthcare standards and can be used/ reused for any customer engagement within Healthcare provider domain.

Responsibilities:

Project Lead for Integration layer

Study, understand the functional specifications and perform requirement gap analysis.

Identification and Specification of candidate services by using IBM SOMA methodology.

Technical effort estimation for realizing the business process sets as BPEL/Technical Components.

Micro design for the realization components, interlock with architects to understand the Macro design.

Preparing the necessary work products (like BUS 309, APP 130, etc)/ technical documents as per SOMA-AD.

Development of Integration layer which includes HL7 v2.5 message creation, transformation to Custom format, sending messages to source & external systems through communication channels like Queues, Files etc

Configuration of message broker environment, WTX maps for source and target message structures, and Queue Managers for external systems

Deployment of .bar files in message broker environment along with MQ Queue Manager configuration

Integration with all four layers i.e. Interaction, Business Services, Information and Integration

Integration of MQ, WMB and WTX environments.

Effort Estimation, Scheduling, Resource allocations

Development of iTerm asset & CDA web services

Service Model development using SOMA-ME

Integration of CIS & HIE(Health Information Exchange) applications using iTerm asset and CDA services

Software: Java 2, Web Services, IBM Websphere Process Server (WPS) v6.1, BPEL, Dojo, SCA, Websphere Message Broker
v6.1, WMB Toolkit v6.1, Websphere Transformation Extender (WTX) v8.2, HL7v2.5, MQ V6, DB2 v8, AIX,
Windows XP

Project #5: Multi Lingual Workstation (MLWS) (Jul 2006 – Aug 2007)
Confidential,
Role: - Project Lead

Description: -

Apollo workstation is an American private label credit card application with a modular architecture. GE is supporting the credit cards issued by the giant shopping malls (around 1250 Clients) in US, Canada and Mexico. This project is broadly classified into Customer Collection, Customer Service and Common Services. Customer collection deals with the collection of money from the customer. Customer service deals all the activities that are handled at the workstation (Call Centre) to serve the customer requests. Customer related data is on Mainframes and Client information and the Business rules are on Oracle databases. Apollo workstation application and the Mainframes are connected with the middleware (3rd party) application (Mercator). Common Services deals with framework by providing API classes to access various framework supports for Collections and Customer Services. The customization of this application to support multi lingual i.e. English and French languages, by enhancing existing common services frameworks as well as providing new framework.

Responsibilities: Requirements Collection, POC, Analysis, Impact Analysis, Estimation (Effort), Planning, Design,
Functional, Technical & Design, Code Deliverables for each Framework, Code Reviews, Technical
Support to entire Team, Testing, KT for each module, status reporting to client, Manage team and
deliverables as per project plan.

Software : Java 2, Servlets, EJB, JSP, J2EE, Oracle 9i, Weblogic 8, Eclipse 3.1, Rational Rose, MKS, Log4J, Ant,
GDW, HTML, Java Script, Test Director, Mercator, FDR (mainframe), Gigaspaces and Scripts.

Project #6: Global Human Resources Solution (GHRS) (Mar 2005 – Jun 2006)
Confidential,
Role:- Tech Lead & Onsite Co-ordination

Description: -

GHRS is a customizable product, which enables the employees to perform employee self service and manager self service, HR, and Admin activities. The GHRS application will be responsible for processing the transactions and then transmit the updates on employees’ data to PeopleSoft HRMS. HR portal is a dashboard, from which the employee can select links based on his/her role. GHRS consists of different modules such as Employee Self Service (ESS), Manager Self Service (MSS), Administration, HR Apps, Performance Management (PM), Staffing & Recruiting, Benefits, Shared Services (i.e. Helpdesk), Compensation, Learning & Development.

Employee Self-Service (ESS) allows an employee to view and update relevant personal information. This module allows an employee to view My Employment Profile, Pay Check Information, update personal information of Address, Bank Account, Emergency Contact, Tax, Marital Status, Savings Bonds, Work Contact and initiate Flexible Work Option Request to manager for approval.

Manager Self-Service (MSS) transactions will enable supervisors to view relevant information about their employee(s), initiate and/or approve transactions and generate reports. All transactions will interact with PeopleSoft to fetch the existing data and updates Peoplesoft in batch process once final approver in approval path approves the transaction.

MSS module allows supervisors to initiate transactions on an employee like Organization Change/Transfer, Direct Supervisor change, Dual Accountability Manager change, Alternate T&E Expense Approver change, Job Title Change, Officer Title Nominations, Off-Cycle or Special Salary change, Promotions or Demotions, One Time Payments/Awards/Additional Hours, Employment Status change and Termination. Each of these transactions requires approval from each approver who is in approval path to complete the initiated transaction.

This system allows all Supervisors and Special Role Owners that are in the workflow approval paths as approvers or FYI notification receivers, to access the Inbox. The Status box allows the user to keep track of the status of the transaction after it was submitted or approved. This section will categorize the transactions as transactions initiated by the user, approved/rejected by the user, received as FYI, initiated as delegatee and approved/rejected as delegatee. The Delegation transaction allows a supervisor to delegate his or her Initiation and/or Approval access to another employee in the same or different organization. This transaction also allows for Role Delegation.

The HR Apps module allows Super Users to create approval structures, assign employees to a specific role and assign a role to an approval structure.

All ESS transactional data are updated to Peoplesoft through Component Interfaces (CI) in real time. All MSS transactions are updated to Peoplesoft through Component Interfaces (CI) in batch process. The Global Data Warehouse (GDW) is constructed by extracting the data from PeopleSoft (the source data repository) and History data.

Responsibilities: Analysis, Design, Preparation of HLD, LLD, Impact Analysis, Coding for few MSS transactions and
common tasks (I.e. Peoplesoft CI Integration, Java Mail, Log4J implementation, Framework Code
changes), Technical Support, Integration, Testing, Deployment , Bug Tracking & Fixing.

Software : Java 2, Servlets, EJB, JSP, J2EE, Oracle 9, Oracle Workflow 2.6, Java Mail, Sun One App Server 7,
Eclipse 3.1, Rational Rose 2003, VSS, Log4J 1.2.9, Ant, TOAD, Peoplesoft 8.8, GDW, HTML, Java Script,
Mercury Quality Center (MQC) and Refresh Scripts.

Project #7: MIS for Individuelle Zielfestlegung (Oct ’2004 – Feb’2005)
Confidential,
Role:- Project Lead

Description: -

This system has three modules named HOST, DWH, Intranet and used to measure individual performance in order to identify coaching potential. HOST module handles background process in mainframes to upload the required data used by DWH.DWH modules handles collecting information of goals data entered by branch manager from oracle database, calculating sales results / variety and reports by Fincon and upload the results data to oracle application database.

Intranet module provides interface for the end user for entering of his own settings and goals by an employee and branch manager. Intranet will check user authorization from SOE system from LDAP server. This application will not directly communicate to DWH, rather DWH directly access and update the application database. This application stores the information entered by employees, branch managers and sales directors and administrators. The settings screen is used for registering the employee to this system. The enter goals screen is used for entering goals by branch manager for each employee under branch manager. The administration screen allows to add the sales directors SOE Id and region, so that the sales director can be able to see the report that region only. The various reports like sales results, sales variety, regional report for product wise, bank report, can view by each employee, branch manager and sales director etc depending on their access rights like sales results/variety report can be viewed by branch managers, regional report for particular product can be viewed by sales director, which entry done in assignment table screen, bank report can be viewed by an employee who are having SOE id.

(G.MOHANA RAO)