IT Support Specialist US

SUMMARY OF SKILLS

Dynamic IT professional who utilizes creativity, leadership and teamwork to design and execute solutions that create valuable Information Technology efficiencies. Dedicated, driven employee with great personality and a passion for a job well done.

OPERATING SYSTEMS: XP, WINDOW VISTA, WINDOW 7, NT Novell, Microsoft Server 2003/2008, IP Address Scheme, Mac OS, Android Apps

HARDWARE: Cisco (routers, hubs, switches), Windows Administration, LAN/WAN configuration and setup, equipment installation and troubleshooting, Siemen Pick and Place Nozzle Machine, HTC, Iphone, Ipod

SOFTWARE: Spy ware and Security applications, MS Office; Word, Excel, PowerPoint, Access, Visio, Outlook, Visual Basic, EvoErp database Program, MacAfee virus software, AVG virus scanner. Norton scans and kills Virus software, Kaspersky virus software

VPN: Set up and Navigate Virtual Private Network on Cisco Devices.

CALIBRATION: Calibrate, check and measure Gage Blocks, Calipers, Micrometers, Multi-Meters, Height Indicators

EDUCATION

Confidential,
Bachelor of Science Degree, Information Technology/Network Engineering, Sept. 2010

Senior Project/New England Institute of Technology, 2010
Configured and set up web server using IIS on Server 2008. Also set up private emails using Server 2008 and Exchange Server 2007. Plus Configured switches and Router using Cisco product.

Confidential,
Associate in Science Degree, Computer Science, June 2008

WORK EXPERIENCE

Composite Module Inc., Attleboro, MA 2005 - present
Confidential,

IT Support
Troubleshooting windows, support networking problems, support PC clients if needed, set up and schedules virus scan from MacAfee to AVG virus software, schedules and updates window service manually.
Set up, connecting and troubleshooting network printer, Programs Access Database for in house uses.
Daily check up on Active Directory network and outlook Email for any compromise access.
Monthly check up on both backup/share points for all the network drives and schedule filtering for older mails and obsolete parts.

Confidential,
Attleboro, MA – continued from page 1 2005 - present
Medical Manufacturing Company

DBA
Maintain, modify, and update the inventory database using RTM Report Editor of EVO ERP database Program.
Computes and manipulates data into the main network and save into an in house database which I programmed for modification purposes.
Troubleshoot and re-evaluates the entry data and its quantity. Enter vital information into database tracking inventory transaction and shipping method.
Extracts, computes, and modify inventory database from EVO ERP into Access database for further modification.
Using macro and Vlookup method to search and extracts data that contained in separate spreadsheet within Excel workbook.

Calibrator
Annually calibrating Calipers, Multi-Meters, Micrometers, Gages Blocks from .001"- 1 Foot, Height Indicators using digital Probes and Voltage sequence tracer.
Operate the “Pick and Place” machine checking efficiency and troubleshooting errors, Daily maintenance clean in and outside of the machine, back up data, and manually update data software if it required.

Inspection QA per Assembly Department
Prep Test parts and visually inspect to ensure quality and to ensure items are defect free with QAP standard.

Ridgewood Nursing Home, Attleboro, MA 2004

Dietary Aid
Provided outstanding care and food services to senior citizens while serving meals and interacting with senior residences.

ACCOMPLISHMENTS

Member of National Honor Society Club and served as Vice President of the club
Member of Phi Theta Kappa Honor Society based upon academic excellence
Certificate of complication of Electrostatic Discharge Training

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