E911 Project Management PLANO TX

SUMMARY

Project Management professional with extensive experience working with internal and external product development, engineering, implementation, and operational teams for development and deployment of software products. Expert in all phases of project management including initiation, planning, executing, monitoring and controlling, and closing.Excellent customer and team relationship building skills/ Extensive experience leading virtual teams in a matrixed environment / Excellent verbal and written communication skills/ PMP Certification in progress / Expert in MS Office products, alsoMS Project, Visio, PowerPoint, and SharePoint.

EXPERIENCE:

April 2012 – July 2012
E911 Project Management
Confidential,
Plano TX.

Short term contract for customer AT&T Mobility to migrate wireless E911 traffic to new T1s in support of an overall billing platform migration.
Responsible for:

Managing operational risk related to FCC reportable service outages.
Preparation of project plans and test documentation for migration of 911 circuits.
Working directly with customer on all scheduling and documentation acceptance.
Managing switch engineers and call testers during traffic migration.

2005-2011
SENIOR PROJECT MANAGER
Confidential,
(FORMERLY ANDREW LLC), ASHBURN VA.

Project Manager for LBS software testing and integration into 3G and 4G networks.
Responsible for initial testing with customerengineering team to execute test plansand deploy software into customer network, including status reporting and issue tracking.
Responsible for multiple software releases and upgrades to T-Mobile USA, Wind Mobile, Videotron Mobile, Viaero Wireless, Corr Wireless (now part of US Cellular).
Responsible for preparing and presenting quarterly performance reports to customer.
All projects executed in a matrixed organization. Worked successfully with teams in multiple time zones in USA and Australia.

1999-2005
NATIONAL E911 SERVICE MANAGER/ PROJECT MANAGER
Confidential,
REDMOND WA

Responsible for national oversight of 911 service levelsin the AT&T Wireless network, including vendor adherence to Service Level Agreements, internal 911 operations service level requirements, and process improvement.
Served as primary vendor escalation point to ensure all service issues were resolved according to Service Level Agreements.
Led Root Cause Analysis with vendor for service outages, per support requirements defined by the FCC relative to E911 service.
Led a project withcross functional teams to develop and maintain a troubleshooting and supportguide for 911 in the AT&T Wireless network.

EDUCATION:
PMP Candidate – Certification in progress
Confidential,

AFFILIATIONS:
Project Management Institute
Project Management Institute, NEFlorida Chapter

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