Program Manager/Sr. Project Manager 
Information Technology Financial Services 
A highly skilled project management professional with over 15 years of experience in the software industry with leading edge expertise in client relationship management, process consulting, and software development.

• Excellent project planning, execution, and monitoring ability.
• Experience managing complex projects with global teams.
• Adept at developing applications including portals, web services / interactive projects with mobile, web, and client servers.
• Ability to think out-of-the-box and pioneer advanced solutions and process improvement.

Technical Skills:

Languages: J2EE, Java (EJB, Servlets, Struts, JSF), Power Builder, NetDynamics 
Databases: ORACLE9i, Sybase System 10, DB2 
Application Servers: FileNet, BEA WebLogic 8, IBM Websphere 5.1, Seibel 8.1 
Utilities and Tools: Eclipse, Toplink, Rational Rose, Clear Case, CVS, VSS

Core Competencies

• Project Management
• Client Relationships
• Enterprise Architecture
• Program Management
• Business Development
• P & L
• Strategic Planning
• Team Leadership / Motivation
• IT Strategy
• Financial Domain Experience
• Process Improvement

Professional Experience

Confidential, Cleveland, OH 2003Present 
Leading provider of information technology, consulting, and business process outsourcing services. 
Assigned to progressively larger projects during tenure, some with overlapping engagements.

Relationship Manager, Confidential, 2009Present 
Assigned to manage client relationships engagement for corporate bank and risk portfolios producing total revenue of $10M in FY2011. Handled accounts with revenue of $21M in FY2009 
Supervise service delivery, business development, stakeholder management and human resources management. Conduct monthly stewardship meetings with client CIO. 
Additionally, I have worked as the Program Manager to create strategy; technical architecture and business roadmap for the CRM platform, to consolidate the sales functions and data from disparate corporate bank systems into the Siebel 8.1 platform. The application enables the bank develop a 360 degree view of the corporate client’s relationship; creates a platform for the sales team to cross sell products and enables product customizations. Besides the advantages of a COTS and CRM system, this application is successful in reducing the cost and time required for client onboarding and reduced the sales team’s cycle time. 
Key highlights:

• Drove portfolio growth more that 150%, exceeded personal revenue targets 40%, and increased profitability 2% in FY2011.
• Improved 2011 customer satisfaction 30% and employee satisfaction 25% based on annual company survey.
• Created programs for improving delivery compliance and reduced blended rates for client.
• Implemented operational efficiencies and greater compliance to organizational standards.
• Developed more focused and motivated teams through personalized training and mentoring programs for associates.

Account Manager, Confidential 20092010 
Served as team Account Manager / Project Manager for architecting a workFlow application to consolidate and automate processes for both the companies. Provided consulting service related to financial system design, business process optimization and automation through FileNet8 suite of products. 
Managed project team performing business analysis, gap analysis between 2 organizations’ processes, process and data mapping, and merging to create a single lean, scalable set of operational processes. 
Key highlights:

• Achieved 65% productivity gain by overhauling workflow design that transformed operations.
• Reduced processing cost 40% for account open operation.
• Boosted revenue growth more than 50% each quarter by building strong portfolio.

Relationship Manager, Confidential 20072010 
Managed accounts that generated revenue of $21M in FY09. Handled business development and human resources management. 
Key highlight:

• Won $45M, 5-year deal through participation in multiple, major RFP preparations and presentations.

Project Manager, Confidential 20062009 
Managed corporate banking portal at Key Total Treasury (KTT), a comprehensive gold tier internet cash management system enabling users to obtain information related to cash movement functions and maintenance of general ledger (GL) for member organizations more effectively. 
Owned and operated project plan, risk management plan, communication plan, and QA plan for all GTM based applications. Reviewed system architecture for performance and scalability, availability, reliability and integration with various commercial products (COTS). 
Key Highlights:

• Implemented Agile Development methodology for treasury management business.
• Earned Team Service Award with certificate and monetary award for treasury management projects.
• Effectively managed geographically diverse teams in Albany, NY, Chennai, India, and Cleveland, OH.
• Designed, Developed and successfully launched RemoteCapture product for corporate clients.

Project Manager, Confidential 20042006 
Implemented large, enterprise-wide project to reengineer and transform Lotus Notes-based client administration system with highly interactive web based J2EE application in Chennai, India. 
Key highlights:

• Enhanced high application efficiency by implementing JProfiler code review process.
• Awarded Vendor of the Year by Northern Trust, 2005.
• Pioneered JSF technology at Cognizant

Project Lead, Confidential 20032005 
Accountable for quotes, account open, insurance company addresses, and underwriting modules for AFCO~CAFO, a premium financing services company for the insurance industry. Developed application using J2EE IBM Websphere technologies. Defined and implemented software configuration and change management strategy. 
Key highlights:

• Reduced regression testing time 80% by creating Automated and Repeatable Unit Testing methodologies.
• Captured highly unique and mathematically focused requirement by formulating Design Solutions document.

Confidential, Washington, DC 20012003 
Provider of international and advisory services specializing in emerging markets. 
Director of Software Development 
Managed Enterprise Intelligence Portal, a keystone for delivering knowledge management and intelligence for global organizations. Organized and managed in-house development team. 
Key highlights:

• Managed enterprise Architecture and Implementation of the applications
• Introduced and implemented client profiling (Webtrend Technologies).
• Reduced maintenance costs by developing programs to automate administration tasks.

Early Career Experience

• Consultant, Confidential., Reston, VA 1999 - 2001
• Senior Developer, Confidential., Silver Spring, MD 1998 - 1999
• Developer, Confidentialware, 1997 - 1998
• Developer, Confidential , 1996 - 1997

Education & Training 
Master of ScienceComputer Systems Management, Confidential University 
Bachelor of EngineeringComputer Systems Management, Confidential University, 
Professional Training and Certifications:

• Project Management Professional (PMP),
• Relationship Manager, Confidential University, 2009
• Bullet Proof Manager,
• Sun Certified Java Programmer,
• Object Oriented Analysis and Design Using UML, Confidential University, 1999