PROFESSIONAL CERTIFICATIONS & EXPERIENCE

• Avaya/Lucent Definity: ACS, G3, CMS, EAS, Vectoring, Modular Messaging and AUDIX
• IPC Level 1 Technician – Alliance MX
• Cybertech Myracle – call recording system
• Video Furnace – IPTV Distribution System
• Cisco: Certified Network Associate (CCNA, renewal pending)
• Genesys: CGE, CGRP and WFM
• Active Voice: Replay, Replay Plus, Repartee OS/2, Repartee 2000 and Repartee LX
• AT&T: Route It!, OCDD/RT, Routing Manager II, TOPMS/ICP, Interactive Advantage
• Electrical assembly, PCB assembly, wiring and wire wrapping.

PROFESSIONAL EXPERIENCE 

Private Consulting, New York, NY June 2010 – Feb 2012

• Confidential, New York, NY October 2010 – February 2012
• Developed a project plan for an enterprise-wide Avaya CM software upgrade.
• Developed budgetary specifications and pricing for a new voicemail system.
• Developed budgetary specifications and pricing for a new Avaya CM PBX for the new office in Rio.
• Designed, setup and operated a cellular repeater for an off-site company event.
• Performed day-to-day MAC work on the Avaya PBX, voicemail, multi-media conference rooms, BT ITS/Syntegra turret PBX and Prognosis monitoring system.
• Confidential, Queens, NY August 2010 - September 2010
• Designed, programmed, tested and deployed new Avaya CM ACD call-flows.
• Trained employees in call-center processes and operations.
• Reviewed telephony billing and prepared executive summaries for management.
• Performed day-to-day MAC work on the Avaya PBX & ACD.

Confidential, New York, NY July 2006 – June 2010
Project Manager, Telecom Engineering

• Manager of all voice and audio/visual services at $25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
• Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a “forklift” of all backend hardware for new data center.
• Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
• Project Manager for IPC Alliance MX VoIP turret phone system “forklift” upgrade for new data center.
• Managed the Cisco Data Network for Voice.
• Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi-point Video Conferencing.
• Designed, implemented and maintained Cybertech call recording system for London trading.
• Designed, implemented and maintained Video Furnace television over IP distribution system.
• Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE & SONET.
• Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.

Confidential, New York, NY February 2004 – July 2006
Director of Advanced Voice Services

• Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD & IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
• Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity & Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend & Merlin Magix phone systems and eCAS Call Accounting Systems.
• Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 & Repartee 2000 voice mail systems.
• Design, programming, installation and maintenance of SDT Apogee Call Accounting software.

Confidential, Princeton, NJ 2001 - 2003
Senior Consultant

• Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY & NJ.
• Services included: Avaya Definity, Intuity, Conversant & CMS. Verizon Centrex Service. AT&T Megacom, Advanced Features & SDN.
• Migrated multiple SONET rings from OC-12 to OC-48 service.
• Sub-contractor for AT&T Solutions.

Confidential, Westbury, 1996 - 2001
Project Manager, Telecommunications

• Senior administrator of Avaya Definity PBX, R3CMS, AUDIX & Genesys systems, data connectivity and call routing for 8 call centers.
• Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
• Responsible for setting and meeting budget goals and objectives.
• Designed new command console for call center operations.

Confidential, Long Island City, NY 1992 - 1996
Telecommunications Manager

• Administration, design and maintenance of voice and data communications systems.
• Senior administrator of AT&T Definity PBX, AUDIX, R3CMS, CAS, ASPC and Billing Edge systems.
• Designed and administered company wireless paging system.
• Administered and maintained company two-way radio system.
• Responsible for all company communications billing.
• Designed new switch room and wiring plan for AS/400 computer system.

Confidential, New York, NY 1988 - 1992
Consultant/Technician

• Design, construction, installation, maintenance and service of telecom and audio/video systems. Clients included investment banks, media and ad agencies.
• In charge of systems maintenance at Morgan Stanley & Company.
• Set up international teleconferences at various sites for British Petroleum.
• Installation of equipment in meeting and screening rooms at ABC Television.

EDUCATION 
Confidential Institute 
Bachelor of Science in Telecommunications Management
Confidential University 
Certificate of Completion in Telecommunications Program