PROFESSIONAL SUMMARY
A PMP certified IT professional with more than 20 years experience in the following roles: Transition/Operations Manager, Project Manager, Technical Support Manager and Systems Programmer. Special expertise managing business information systems which includes automotive (4 years), financial (16 years - banking) and government (3 years). Skilled in organizing multiple projects into programs, estimating, tracking project deliverables, change management, risk management and staffing requirements. Proven abilities in performance management, communication management, team building and delivery of service.

PROFESSIONAL SKILLS
ENVIRONMENT: IBM Mainframe, IBM PC/Compatible, JES2, Internet, Intranet
LANGUAGES/TOOLS: COBOL, ASSEMBLER , REXX,ISPF/TSO, FILE-AID, RMF, OMEGAMON, JCL,  LOTUS 123, LOTUS NOTES, WordPerfect, MS Word, MS Excel, MS PowerPoint, MS Office, NetMeeting, MS Project, MARKIV, MARK V, Remedy
PRIMARY SKILLS: Problem Resolution/Conflict, Managing Expectations, Leadership, Facilitation, Meetings, Relationship Management, Managing multiple projects, New technologies and product evaluation, Mentoring, Disaster Recovery, Project Management
Project Management Skills and Tools – MS Project, Resource Leveling, WBS
Project Management Methodologies – IBM GS Method, PMI, Summit D

PROFESSIONAL EXPERIENCE

Confidential September 2011 – present
Project Manager 
assigned to Confidential

• Managed HP Operation Manager Migration Project Manager Team consisting of 12 Project Managers and 1 Technical Consultant.
• Lead internal project to ensure that it meets all scope, time, budget, and quality expectations, through planning, controlling and managing.
• Managed corporate and third party vendor efforts to plan, build and implement solutions to internal problems and issues.
• Develops strategy and leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives.

Confidential April 2009 – March 2011
IT Specialist July 2009 – March 2011

• Identifies resolves and responds to IT issues and problems utilizing the Department of Commerce Remedy System.
• Develops guidance, plans and policies regarding appropriate methods for monitoring, retrieving and delivering information.
• Provides guidance in implementing security policies and procedures.
• Installs, configures, troubleshoots and maintains hardware and software to ensure the availability and functionality of the systems.
• Implements and coordinates activities designed to protect and restore IT systems, services and capabilities.
• Managed inventory project, tracking all hardware for the Detroit Regional Census District

Automation Clerk April 2009 – July 2009

• Performs clerical support duties in support of the 2010 census. Supports the IT support staff.
• Maintains IT inventory for the regional census office, maintain the IT group lotus notes mailbox, and directs telephone calls to the appropriate IT Specialist.

Confidential 
Project Manager December 2007 – April 2008
assigned to Confidential

• Managed the Global Standards project which standardized all of the GM engineering standards and produced a resource leveling plan to management.
• Completed Value Stream Mapping of the Engineering Standards Process.

IS&S Analyst July 2006 – December 2007 
assigned to Confidential

• Subject Matter Expert in the development of processes, templates, and models for the common, enterprise-wide deployment of disaster recovery and business continuity plans.
• Work as a team with those responsible for the development of processes, models and templates for business resumption planning, to realize a complete business continuity activity for GM. Update emergency plans and procedures as needed. Coordinate the use of offsite storage locations and resources needed.
• Audit adequacy of disaster recovery planning to recover IT resources in the event of a disaster, developed metrics to assess state of disaster recovery planning.
• Maintain GM Powertrain Security website.

Senior Buyer / MVS Specialist December 2005 – June 2006
assigned to Confidential

• Managed the successful completion of the business unit mainframe software acquisition projects for IS&S resulting in reduction of $3M in IT costs.
• Led the development of global project strategies, co-negotiate price and terms with suppliers and EDS to leverage products and services globally, lead the mainframe purchasing process to support IS&S, adhere to corporate and unit purchasing and accounting policies and procedures, develop an understanding of the market trends and availability of materials and services within different regions, negotiate contractual terms and conditions and guide IS&S personnel in purchasing process, policies, and procedures.
• Analyzed current pricing of the General Motors mainframe business unit products
• Recommended to Purchasing and GM IS&S management cost reduction opportunities.

Confidential July 2005 – October 2005
Project Manager 
assigned to Confidential

• Managed Infrastructure Hosting Services project at Dow Chemical in Midland Michigan. Project consisted of the worldwide consolidation of the file servers, installation and implementation of DFS, Installation/implementation of a quota product and policy, migration of the data, groups and accounts and clean up of the SID History.

Confidential September 2004 – April 2005
Transition/Operations Manager
assigned to Confidential

• Managed Webhosting (E-commerce platform) Transition/Application Leads team: 4 EDS Transition Leads, 5 Covansys Transition Leads, 1 Covansys Application Lead, 7 EDS Application Leads and 1 EDS TAM Manager.
• Co-managed the GSCO Tech Refresh project which moved the webhosting test environment from the IBM Raleigh Data Center to the IBM Atlanta Data Center.
• Facilitated team meetings, mentored and coached Transition/Application Leads on project execution and provided SME review of project deliverables.
• Managed and mitigated project issues and risks.

Confidential March 2004 – May 2004
Senior Project Manager
assigned to Confidential

• Managed Joint Verification team of UNIX, Wintel, Disaster Recovery specialists and HP Operations staff members
• Managed risk and issues derived from the Due Diligence exercise, created risk management plan and documents following Hewlett Packard PM methodologies

Confidential October 2003 – June 2005
Substitute Teacher

• Taught and mentored elementary students and middle school students in Math, English, Language Arts, Computer Lab, Typing and Science.

Confidential 
Project Manager December 1999-January 2003

• Led multiple project teams on small and medium projects involving installation of software products, data center disaster recovery, applications and network design, software implementation and data center facilities management which successfully kept the IT environment current and compliant.
• Partnered with peers and customer Project Managers, due to unique technical knowledge and background, to resolve issues accurately and quickly.

First Line Manager, MVS Technical Support June 1999 – December 1999 
Managed Technical Support group of six senior technicians located in three different states whose responsibilities included installation and maintenance of the MVS operating system and its associated products, customer account satisfaction, upgrading products to Y2K compliancy and supporting the Michigan and Illinois data centers and operations staff.

Confidential, Chicago, Illinois 
Vice President, Technical Support Manager February 1988 – June 1999

• Managed a virtual team of six operating system technicians who supported the bank’s three data centers. Responsibilities of the team included software procurement and installation, performance tuning, production support and application support. This entire team transitioned to IBM and continued these projects.
• Managed the OS/390 release 3 upgrade project. The $3.5 million two year project required upgrading 60 third party products with SMP/E and documenting the install and maintenance process for all three data centers. The project was completed on time and within budget.

CICS Systems Programmer February 1987 – January 1988

• Installed and maintained CICS, ACF2/CICS, The Monitor for CICS, EYEWITNESS, DMS/OS and supported/maintained IMS and provided CICS technical support to the lines of business and application development staff.

Confidential February 1984 – February 1987
CICS Systems Programmer

• Installed and maintained CICS, ACF2/CICS, SAVRS, OMEGAMON/CICS, CICSPARS, IMSPARS, SYNCSORT, PDSFAST, DCMS, FOCUS/CICS, TSO COBOL/OPTIMIZER, and Personal Manager.

Confidential May 1972 – February 1984
Systems Programmer

• Maintained DOS/VSE, CICS and TAF products and designed a development tool for the application development staff using CMS, Dialog Manager and VM Passthru.

Application Programmer 1981 – 1982

• Developed, designed various financial application programs using COBOL and MARKIV. Converted COBOL programs to MARKIV.

Employment Interviewer 1978 – 1981

• Interviewed underemployed persons for possible employment and determined best technique to make them job ready.
• Called qualified applicants for referrals and made follow-up calls to determine the results of the referrals.
• Conducted job development telephone calls and employer visits.

Unemployment Clerk Supervisor, Unemployment Clerk 1972 – 1978

EDUCATIONMasters Certificate in Project Management, Confidential University 
BS Industrial Management, Confidential University
AS Data Processing, Confidential University

CERTIFICATIONS AND MEMBERSHIPSProject Management Professional (PMP) Certification 
ITIL Foundation Certification 
Member, Project Management Institute, Great Lakes Chapter of Project Management Institute