Key Performance Skills

• Manage multi-organizational / cross-functional projects in complex environments with aggressive timelines.
• Perform project management tasks according to continuous improvement, quality management and system development life cycle methodologies.
• Build project plans, maintain and adjust timelines, milestones and status reports from project kickoff to completion.
• Anticipate and identify project roadblocks impacting timelines, budgets, staffing and application interfaces. Document, communicate and recommend solutions in order to achieve the project goals.
• Manage budgets and timelines by focusing on the project scope and goals. Utilize clear change control procedures identifying likely impact to timelines, budgets and staffing, documenting unapproved changes for later phases.
• Business-focused approach in the analysis, design and implementation of integrated business and information solutions.
• Create business and functional documentation to clearly communicate project goals and progress to the executive team, business users and information technology professionals.
• Ability to integrate contrasting best practices based on experience in multiple industries (including retail, pharmaceutical, automotive, and computer and process manufacturing).
• Executive-level experience in managing organizations, exceeding corporate goals and metrics, and in keeping operational activities in line with strategic goals.
• 20+ years B2B (vendor-facing) and B2C (customer-facing) eCommerce experience.

Professional Experience

Confidential. – Lenox, MA January 2005 - Present
eCommerce Practice Leader, Senior Consultant

• Managed eCommerce business development activities, consisting of responding to RFQ’s / RFP’s, proposal generation, determining pricing and staffing requirements, and providing subject matter expertise during business development meetings. Provided account management during the business development process.
• Participated in and managed billable projects.

Confidential – Suffern, NY Team Manager, Consultant

• Testing team manager for a large retail project involving a cross-country distribution center move for domestic and international sourcing, including development of two new systems, modification of multiple existing applications and cutover and retirement of a legacy system. Applied my project management experience to:
• Develop and manage the testing plan and scenarios as events unfolded.
• Direct the testing team and motivate IT and functional associates to successfully complete the required testing (functional, end-to-end, user acceptance) within the aggressive timeline and rigid conversion date.
• Coordinate communications with members of the merchandising, allocation, distribution center, finance, human resources and quality control organizations.
• Identified documented and prioritized testing defects and enhancements.

Confidential. – Conshohocken, PA
Project Manager, Consultant

• Led a 23-person multi-organizational project team to migrate supply chain eCommerce platforms to streamline order communications, increase order and delivery visibility and enhance customer experience and satisfaction.
• Developed selection criteria, rapidly executed search and selection of new B2B eCommerce provider platform.
• Successfully migrated to the new platform on-time and within budget given a project timeline where the conversion date was contractually mandated.
• Analyzed, developed and implemented several key business process improvement methodologies throughout the organization to achieve productivity and cost containment benefits for the B2B and B2C eCommerce programs.
• Developed the roadmap to track and implement customer behavior, loyalty, upsell and cross-sell programs.

Confidential– Duluth GA
Business Analyst, Consultant

• Designed a store-level commissions program to eliminate delinquent, inaccurate and missed commissions in order to increase associate morale and retention.
• Interviewed business executives and associates and generated business process documentation providing a process overview, process goals, assumptions, process flow diagrams and flow narratives.
• Developed functional specifications to deliver significant process improvement for three company-wide initiatives focused on customer relationship management, store-level commissions and recognized revenue reporting.

Confidential. – Pittsfield, MA December 1998 – June 2000
Vice President

• Successfully planned and executed the strategy to merge the Kodiak eCommerce consultancy to serve as the consulting practice within Appnet. Achieved seamless integration of human resources, methodologies and practices while maintaining 100% employee retention.
• Developed strategic plan to leverage the division’s strengths to increase overall Appnet profitability and efficiency.

Confidential. – Pittsfield, MA / Charlottesville, VA / Boulder, CO April 1994 - December 1998
Senior Vice President / Founder

• Directed and managed the Consulting and eCommerce Managed Services practices comprised of over 60 consultants and 30 associates, respectively, consistently meeting or exceeding internal and external business metric goals including profitability, utilization and service level commitments.
• Designed and managed the development of a multi-location eCommerce service center and help desk to provide program management, communications, translation and support for multiple clients, reducing their operating costs while providing documented increases in service levels and productivity.
• Developed methodology framework and templates for all facets of Kodiak’s service offerings, including strategic consulting, business analysis and redesign, project management and outsourced eCommerce operations and help desk.
• Successfully planned and managed multiple large eCommerce implementation programs, including the redesign and integration of disparate business processes.

Confidential- Santa Clara / Sunnyvale / Palo Alto, CA Project Manager, Senior Consultant

• Managed a multi-organizational team (6 Kodiak, 2 consultants, 15+ HP) that integrated client’s eCommerce program with an ongoing SAP implementation resulting in an on-time, on-budget project completion.
• Developed a strategic plan to migrate client’s eCommerce program to a major service provider. Managed the cross-functional and multi-organizational team to seamlessly move the eCommerce platform without any lapses in commerce activity or service levels.
• Developed a rapid rollout program for the client’s trading partners and managed the 12-person implementation team, greatly reducing the time and effort required to enable business-to-business connectivity and increase the value of information exchanges.

Confidential Senior Project Manager

• Led the effective adaptation of Kodiak’s Managed Services Center and help desk to serve and support the retail organization’s efforts to introduce commerce uniformity throughout their member organizations.

Confidential- Pittsfield, MA October 1988 to March 1994
Business Analyst

• Managed teams to implement supply chain and customer eCommerce programs using proven methodologies to streamline the process and increase business efficiencies.
• Developed and managed a multi-industry eCommerce program for multiple GE Plastics divisions, integrating business communications and applications in order to increase productivity and reduce business costs.

Confidential- Stamford, CT September 1987 - October 1988
Associate

• Conducted programming tasks for Lillian Vernon’s order fulfillment process redesign.
• Performed business analysis and documented process changes for a large discount retailer.

Selected Speaking Engagements and Accomplishments

• ANSI X12 conference
• Premenos User conference (multiple)
• EDI Expo (multiple)
• DoD Procurement & Acquisitions conference
• COMMON
• Participated on eCommerce and executive steering committees (various clients)
• Trustee for various not-for-profit organizations

Education

• Confidential University, Bachelor of Science with High Honors
• Double Major in Management Information Systems and Psychology

Technical Skills

• Microsoft Office 2003/2007/2010 including Visio, MsProject, Excel, Word, PowerPoint
• Experienced in: Software Development Lifecycle (SDLC), TQM methodology, Lean Six Sigma (not belted)
• eCommerce portals: SPS Commerce, VendorNet, Sterling Commerce (IBM), EasyLink Services
• EPM, SharePoint 2010, Oracle / Retek, JDA, Constant Contact