Qualifications for System Engineering/Project ManagementA consulting Information systems professional offers more than sixteen years of experience in diverse technical applications as well as functional support of vendor and client technical environments. Combines intensive group project management skills with excellent business, analytical, and documentation acumen and initiates cross-training with various corporate divisions in order to improve workflow and streamline project completion. Demonstrates the ability to direct complex conversion assignments from inception to conclusion for various Fortune 500 entities. Holds several PMI certifications.

Professional Strengths

• Business Solutions Process Development
• Product Life Cycle Frameworks
• Project Management
• Application Quality Assurance
• Business Process Planning
• System Installation & Upgrades
• Documentation Writing & Management
• Scheduling Environments
• SOP Procedure Templates
• Notable Contributions
• Introduced a request intake process that simplifies the flow of inquiries through the Project and Resource `companies and their respective project plans into a single master project strategy.
• Introduced and managed comprehensive tracking processes for the enhancement of communication and issue resolution for cross-functional teams and senior management.
• Created and supervised project configuration data and data management requirements, procedures, and operating methodologies, while setting baseline documentation and maintenance and acting as the project administrator for chartered project control boards.
• Planned, organized, and led on-site training, data conversion, and testing projects located at facilities based in Illinois and New Jersey.

Education, Training, & Affiliation Bachelors of Science, Business Management w/Project Management Concentration, 
Confidential UniversityProject Management Certificate Program, 
Confidential UniversityPMI Certification – Essentials of Project Management 
Confidential UniversityCertification of Business Management, 
Confidential InstitutePMI Certification – Mastering Project Management, 
Confidential UniversityCertificate – Microsoft Certified Professional (MCP)
AlphaNet Solutions

Employment Synopsis 

Confidential, SOMERSET, NJ Junior Project Manager, October 2011 – PresentResponsible for responsible for obtaining the status reports from PM’s for RECAP to RxCLAIM projects and Common Services.

• Maintains the SharePoint site for ReCAP to RxCLAIM and Common Services projects.
• Opens daily client connect and checkpoint meeting; attendance is taken and logged; meeting minutes are documented and published
• Assists with the Financials and Resource Management System (RMS) process; includes entering time for resources and approving timesheets and processing invoices
• Creates, maintains and updates presentations for Program Managers
• Assists Program Managers and VPs with project plans on program level and all adhoc PMO reporting.
• Responsible for SEP and deliverable audits
• Manages small to medium projects (minor releases, rollouts, etc.)
• Responsible for new hire onboarding (issuing seating, laptop, Blackberry, conference call #s, access, etc.)
• Follows best practices:
• Project plan updates-tracking project progress (scope/time/cost/quality)
• FPA/PnL (profit and loss) updates-tracking resource utilization/burn rate
• Project status reporting-communicating project
• Daily status reporting-communicating project progress/risks/issues/changes
• Meeting minutes-documentation of meetings for reference points/risks/issues/changes and follow up items
• Prepare overall final project status report
• Receive project close acceptance from the client
• Close out the project schedule
• Close out the FPA/PnL
• Review/archive the project artifacts and lessons learned

Confidential, NEWARK, NJ February 2003 – October 2011Executive Corporate Relations Specialist (SME) July 2008 – October 2011Responsible for dealing compassionately, respectfully and takes accountability in diverse situations with customers regarding complaints from the FCC, Board of Public Utilities, Government Affairs and Corporate Complaints. Maintains composure when handling difficult situations and follows up to ensure positive resolution. Identifies broken processes that negatively affect the customer experience and forward information to the appropriate department for handling. This includes problems that may arise from any and all aspects of the company's operations, that otherwise impede complete customer satisfaction. Demonstrate analytical proficiency and takes ownership for resolving customer issues efficiently. Tracks and runs weekly and monthly reports for the Call Center and Corporate Executive Desk to identify complaint trends and report them to the appropriate department for review and communicate customer climate and trends to management. Exercise sound judgment in problem resolution, which will not negatively affect the customer or the company. Recommends appropiate coaching sessions to all levels of Management and their subordinates to prevent repeat performances of incorrect process and procedures and unprofessional behavior. Effectively troubleshoot problems in product areas with the customer and identify Cablevision responsibilities with regard to customer and equipment.

Customer Relations Coordinator (PT) February 2003 – June 2008
Responsible for inbound and outbound customer service, training of junior and new customer service representatives and quality assurance. Develops customer services and personnel forms such as customer concern cancellation of accounts, call monitoring, account follow-up, daily call log, credit card authorization and others. Implements daily shift log form and process, standard schedules, and performance evaluations. Responded to inbound technical support calls, served as escalation point for customer service issues. Performs updates to internal systems and maintains ACD reports, including call volume, trends and performance statistics. Reviews agent daily call log and provided agents with performance feedback.

Confidential, Secaucus, NJ
Technical Project Coordinator ,October 2007 – December 2007Responsible for performing project coordination activities relating to Clients web application projects. Ensures the products/systems involved consist of custom internet-based web applications used to run the business of pharmaceutical clients. Managed the user base of the applications that comprises several thousand users, including client sales representatives, speakers contracted by the client, client product and marketing team members, and internal staff/management. Handled data related to speaker events held annually, and processed and tracked all honorarium and expense payments issued to speakers who speak at the events. Tracked progress using MS Project and created workflow charts using MS Visio.

Confidential, Manhattan, NY
Project Coordinator May 2007 – September 2007Key responsibilities include providing support and implementation activities for the program. Under the direction and leadership of the Director of Engineering, this position is responsible for monitoring and facilitating all program-related activities to fulfill contractual agreements and ensure the quality of program deliverables. Assists in creating and developing online marketing strategies with specific deliverables, including traffic building, e-mail newsletters and solicitations, fundraising appeals, online advertising and marketing campaigns, and more. Created workflow charts using MS Visio. Assists in providing creative services, including proofing/editing Web fundraising copy, promotional copy and e-mail newsletters and solicitations, and design development (implementing some production of design work). Monitors client websites and make proactive creative suggestions for improvements, and implement changes. Identifies and solicits promotional partners and sponsors for our clients. Created weekly status reports for management. Keeps up-to-date project plans in MS Project housed on SharePoint.

Confidential, Manhattan, NY
Project Administrator October 2006 – April 2007Key responsibilities include providing support and implementation activities for the program. Under the direction and leadership of the Program Manager, I was responsible for monitoring and facilitating all program-related activities to fulfill contractual agreements and ensure the quality of program deliverables. Serves as the initial contact for requests by the district assessment staff for reports and additional materials, and provides communication and document transfer liaison between CTB and the customer's Department of Education. Keeps the Program Manager informed regarding all customer issues and proposed solutions on a regular basis via routine meetings and program status reports, and coordinates program support from the departments, field staff, customers, and district administrators. In addition to providing general tasking support within the scope of the assigned program, I was responsible for program communications, data and information management, reporting, meeting coordination, process improvement, and activity coordination.

Confidential, Bridgewater, NJ
Project Coordinator May 2006 – September 2006Key responsibilities include coordinating project flow for IMAC (Install/Move/Add/Change) IT projects. Communicated with customer to verify scope information to create Clarify cases and dispatch to the technicians. Track projects from receiving Service Station Requests from customer system to creating Clarify cases in Siemens system. Supply all case information to the SSR and close SSR when complete. Monitor region Service Station queue, submit Remedy Change Control when necessary, monitor Asset Tracking for region. Communicate with customers both internal and external on regional IMAC activity. Follow set processes and assist in establishing new processes. In addition, I assisted in the development of project/program plans using MS Project and delivery of routine projects or programs (defining scheduling, budget, risk, change, and opportunity and resource management activities). 

Confidential
Transition Manager (Remote) February 2006 – September 2006Key responsibilities include Project Management assignments for IBM Global Services, Strategic Outsourcing transition activities. Project Manage work activities related to bringing newly signed service contracts into IBM to enable the services per contract specifications. The scope of work includes projects in Infrastructure including mainframe, midrange and distributed towers, data center relocations and any supporting roles associated with these activities. This includes working with Sr. Project Managers and Overall Transition Managers in defining architecture, engaging the necessary terms and develops plans and budgets. Executes plans using MS Project in tight coordination with other Project Managers within the PMO Office. Ensures that detailed project plans are managed for optimal cross-functional integration of timing, scope and resources. Created workflow charts using MS Visio.

Confidential, Manhattan, NYAssociate Project Manager August 2005 – Febraury 2006 Key responsibilities include project planning using MS Project, creating and monitoring project schedules, and coordinating project logistics across teams and stakeholders for the Oracle 11i upgrade. Defines and tracks project schedules and milestones. Works with Bearing Point Team to review test case requirements and specifications. Coordinates and provides input to project teams with new product requirements. Works with the PMO to scope out new project efforts. Reports to management regarding project status. Manages relationships with outside vendors and strategy partners for project related activities. Help facilitate the sub-team meetings as needed to ensure that meeting objectives are met. Documents meeting outcomes through written meeting minutes and post for public viewing on Sharepoint. Performs meeting follow-up as needed (i.e., tracking and reporting of project progress, resolving issues).

Confidential, East Brunswick, NJ 
PMO Administrator April 2005 – August 2005 
Implements and maintains integrated project schedule. Develops and maintains schedule logic and assess progress and impacts of changes and schedule slippages. Serves as Project Services single-point-of-contact for the assigned Delivery Team(s) project services people and issues for the Delivery Team Manager(s). Assisted the Program Services Manager and Functional Leads in the development of consistent Project Services processes and procedures.Works closely with Project Managers to compile technical, financial, and other project data using various database programs for inclusion in reports or presentation materials. Used dashboards and scorecards spreadsheets with excel macros to relay project status in drillable levels. Prepares timely and actionable analyses, forecasts, and recommendations for assigned projects in MS Project to ensure achievement of business objectives. 

Confidential, Hopewell, NJ
Sr. Project Administrator October 2004 – January 2005Updates and maintains project documentation and reference materials while adhering to documented processes for Software Configuration Management. Responsible for understanding implications of issues and escalating to Sr. Project Managers. Manages the project portfolio pipeline and schedule, ensuring timely delivery of high quality materials to 
approval meeting participants. Hands-on exposure to policy, procedural and internal control review, assessment and documentation as per Sarbanes Oxley initiative. Evaluates and documents internal controls, risk assessment and the ability to prepare and execute audit programs, lead testing phases and implement internal audit tools. Controls the flow of information within the project and owns and maintains the central repository of information for the project

Confidential, Parsippany, nJ 
Lead Project Office Administrator November 2003 – September 2004Responsible for data creation, maintenance and reporting in MS Project and management of project documentation (issues logs, meeting minutes, project files, safety documentation, schedules, etc.). Supported Director of CIT group with global compliance and standards. Evaluated and reports progress in terms of quality and performance metrics. Promoted organizational quality standards and assist in identifying methods for implementation or compliance improvement. Tracks information from sub-project mangers on a weekly basis. Worked with client departments to coordinate systems testing, installation, training and support.

Confidential, raritan, NJ
PMO Administrator January 2003 – October 2003Completed resource requirement assessment, tracks and facilitates the coordination of request intake, and designs process workflow charts and diagrams using Visio. Updated the ongoing development of project management processes, defines project goals and timeframes, and prepares alternatives to meet objectives through the utilization of the project management lifecycle framework. Provided project support for global compliance and standards. Created and preserved detailed schedules highlighting detailed project plans. Prioritized turn-around templates for team members and time reporting and tracked budgeted versus actual costs and planned versus actual project hours.

Confidential, Downtown, NyLead Project Administrator September 2002 – December 2002Offered end-to-end project management support for various initiatives throughout the region and consulted with customers, end-users, and potential clients in planning system requirements and the consolidation of web-hosting sites. Directed and coordinated activities of project personnel to ensure project progressed with high quality services. Responsible for target margins and leverage for the project management staff per operating plan. Oversaw the requirements triage process and coordinated the regional quality assurance projects, while applying risk assessment for project decisions on critical path initiatives. Used excel to create pivot tables, macros and various spreadsheets. Controls the flow of information within the project and owns and maintains the central repository of information for the project.Confidential, whithouse station, nj

MS Project Scheduler/Administrator May 2002 – August 2002Updated CMMS project plans using MS Project 2000, in addition to providing project administration for field-impacted initiatives affecting the infrastructure. Developed and prepared management reports, identified and tracked issues, organized meetings and documented minutes of meetings. Tracked external project related expenses against an approved budget. Led meetings with vendors and completed software contract negotiations and oversight. Created reports related to variance and group workload. Assisted with the evaluation, preparation, and initiation of project management processes and methodologies such as estimating and tracking tasks. Confidential, East Hanover, nj

Project Lead September 2001- April 2002Served as the liaison for multiple departments including the financial, procurement, IT, and personnel divisions. Coordinated and scheduled daily operational duties with client services, technical and production teams during the product development lifecycle. Collected project and quality metrics, created and distributed reports. Provided administrative support for the PMO team. Served as the primary, day-to-day interface with the Steering Committee liaison, Program Review Officer, Finance and Legal to coordinate the paperwork, approval process, and information request flows between Server Refresh program staff and Kraft Corporate. Participated in project proposal preparation

Technical Capabilities

Software: 
MS Office Suite- Access, PowerPoint, Excel, Word, Outlook MS Scheduler PC, LAN, WAN, MS Project Office, ABT Workbench (PMW), VANTIVE TCP/IP, Windows NT, Imaging Visio, Adobe Acrobat Professional Prolog, Windows XP, PaRIS Remedy Mercury, Multi-Edit Prolog, MS Outlook, PF Editor, HTTP/HTML, eRoom SharePoint, EVOLVE, MS Front Page PeopleSoft MS SMS PhotoShop 5.0.