Education/Certification

Master of Business Administration, Confidential University
Project Management Professional Certification from Confidential Institute 
Bachelor of Engineering – Computer Science and Engg, Confidential University

Professional Experience Summary

I am a results-driven IT Project and Technology Management professional with 20 years of Information Systems experience leveraging broad experience and expertise in information technology, with a solid background in application integration and development. Strong working knowledge of software development and project management practices, systems architecture, database management, enterprise application infrastructure, Web-based platforms, reporting, and application integration, with a special emphasis on managing globally distributed project teams.

Professional Experience Details

Confidential, Lake Mary, FL – Senior Manager - IT Nov 2010 - Present

• Consultant until Feb 2010 for startegic planning & evaluation of reuse of Corp IT Assets for merged subsidiary.
• Manage Documentation of as-is and to-Be Business Processes and ensure alignment with Business Startegy.
• Improved Business Process Efficiency by eliminating redundant steps and identify options to reuse information.
• Acted as the primary liaison to assigned projects and established positive, professional relationships with business leaders and IT staff.
• Established proper communication channels with business leaders and responded appropriately to all concerns.
• Provided on-site management, functional, and technical expertise to meet project deliverables.
• Established project parameters (services budget, specific project team responsibilities, statement of work, etc.) consistent with contractual agreement.
• Followed established methodology, established budgets that are both realistic and attainable, and met project budgets in all project deliverables.
• Managed all assigned resources, both internally and externally, to accomplish project deliverables within the identified project deadlines.
• Conducted regular team meetings to promote project progress.
• Monitored project status through the use of automated project plan tools.
• Managed the development of project scope and structure.
• Helped manage the project goals and participated in managing customer expectations (including budget estimates or schedule changes) when these goals change.
• Oriented analysts and developers to client environment. Provided resources with written services description, project plan and contracted deliverables before assignments.
• Allocates tasks consistent with assigned resources’ expertise and monitored the progress.
• Provided resources with the necessary tools and training to accomplish assigned tasks.
• Provided evaluations at the end of their project assignments.
• Recognized possible solutions to business problems and selected the most appropriate solution.
• Challenged current business practices and proposed solutions to ensure the best alternative is being selected for the business unit.
• Communicated information clearly, accurately and timely to project team members.
• Managed multiple projects used my technical expertise to guide the application development efforts.
• Took initiative to learn the industry and more specifically the business needs when completing project tasks.
• Ensured that resources submit their time and expense reports each week according to company policy and within contract terms.
• Effectively mentored team members and provided opportunities aligned with career and personal objectives.
• Managed project charter development for full implementation projects.
• Technolgy Management for integration & evaluation of reuse of available corporate assets to facilitate merger.
• Evaluation of multiple vendor products for Demand Planning and forecasting & comparing to corp JDA asset.
• Responsibilities include planning, directing and estimating all activities of the Architecture and analysis teams.
• Coordinate the activity of various IT groups and business SMEs in defining & executing application Integration.
• Developed a strong understanding of the business processes of the functional areas being positively impacted.
• Consistently acknowledged & appreciated each employee team member\'s contributions, encouraged teamwork.
• Vendor selection, resource & program Mgmt with IBM for onsite Integration & offshore development teams.
• Redeployment, consolidation of the Windows & AS400 servers from Orlando to Corp Data Center in Missouri.
• Ongoing phased Migration of 61 local warehouses from legacy GEMMA WMS to Manhattan PKMS WMS System.
• Integration of legacy Order Mgmt system with Peoplesoft CRM & PKMS WMOS Systems using Java IB.
• Ongoing phased migration of legacy order mgmt system to Corporate Oracle Order to Cash system.
• Implementation of POS, Mobility Solutions and evaluation of Salesforce CRM for replacing Peoplesoft CRM.
• Implementation of SaaS ecommerce order entry web application using in house Java Middle Tier.
• Migration of Excel based demand planning & forecasting appln to Corp JDA (i2) Supply Chain system.
• Integration of the legacy subsidiary finance and Accounting system to Corp JD Edwards One World.
• Retiriement of Divisional DataMart and Operational Data Store and provisioning SSRS EDW - BI Applications.
• Reegineering and Migration of the manual forecasting & planning process to Corp Hyperion Planning (Essbase).
• Reporting of weekly status to Division VP-IT in Florida, Corporate CIO in New Jersey & President of subsidiary.

Confidential, Miami, FL (Fortune 500) – IT Manager January 2008 – November 2010

• Responsibilities include planning, coordinating, directing and designing all activities of the Development team.
• Manage the End User Support for the Fleet Management Systems and Business Intelligence application.
• Consistently acknowledged and appreciated each team member\'s contributions, encouraged teamwork.
• Ensured, when possible, that project tasks were challenging and in line with each Innovator\'s career interests.
• Implement revised metrics to measure and improve the efficiency of the development and support team.
• Kept track of project lessons learned and shares those lessons with team members, prevented recurrent issues.
• Planned and facilitated regular team building activities outside of the office and had weekly team meetings.
• Assist Senior IT Management and Business with following activities.
• Strategic direction for Ryder’s Fleet Managaement Systems division ($4.1 Billion in Revenue).
• Plan the mid-term and long-term IT strategy in line with business strategy.
• Planning and implementation of enterprise IT systems supporting 800 locations in USA & Canada.
• Managing an IT Budget of over $8M, always focusing on cost reductions and Process Improvements.
• Manage and monitor the performance of the IT outsourced services and vendors.
• Work with executive and department (IT and Business) leadership to arrive at appropriate technology solutions
• Plan and implement major Business Intelligence and system development projects for Billing and Finance.
• Implemented and supported industry-leading enterprise applications with SOA brokers.
• Work with cross-functional Business teams to lead the compilation of requirements & functional specifications.
• Lead Business Process Analysis activities to identify improvement opportunities and initiate Technical Projects.
• Manage the Estimation of Business Analysis, Design, Development, Testing and implementation Tasks.
• Worked with the Enterprise Architecture team and ensured adherence to established Architectural Standards.
• The Fleet Management Legacy System (FMS) is used to automate following business transactions.
• Processing of billing and invoicing for all Ryder Truck Leasing, Rental and Supply Chain Customers.
• Customer Service and Accounts Receivable Processing for Ryder Truck Lease and Rental Customers
• Creation and processing of Repair Orders at Ryder Truck Maintenance locations in U.S and CANADA.
• Procurement of Parts and Outside Services Labor/Inventory Management for Parts/Labor Costing
• Sales Tax Calculation and processing for the different Geographic locations in U.S and Canada.
• Telematics Data feed through XML Interface and Billing for Services/ Interstate Fuel Tax Trip Records.
• Filing of Warranty Claims with the Vehicle Manufacturers and processing of payments for the same.
• Ryder Truck Rental Reservations through Rental Counters, Call Centers and Web application
• Inventory and Yield Management for a Fleet of 140,000 Trucks, Tractors, Trailers, Reefers and Vans.
• Technical Management of a team of Offshore Developers from HCL Technologies in India & Onsite.
• Evaluate Vendor Products for replacing the different legacy applications within the FMS System.

Confidential, Boca Raton, FL – IT Manager August 2006 – December 2007

• Provided proactive support for the business objectives of Resort Operations with innovative IT solutions.
• Manage End User Support for the Property Management, Reservation and Financial Systems.
• Effectively utilized each team member to his/her fullest potential, inspired coworkers to pursue excellence.
• The Resort System Legacy Application is used to automate the following business transactions.
• Owner Vacation (Points Based) Reservations/Customer Service through the Owner Services Call Center
• Resort Rental Reservations through the Rental Call Center, Web Application and GDS/Travel Portals
• Transactions supporting the Guest experience at the various Bluegreen Properties.
• Vacation Ownership Contract Processing and A/R for Collection of Ownership Dues.
• Owner Points Tracking and Reporting, Financial statement generation, Owner Activity Reporting
• Banking, Borrowing, Additional procurement, Transfer and Sale of Vacation Ownership Points.
• Inventory and Yield Management for the Room Nights in the Owned and Managed Resort Properties.
• Marketing Promotional Reservations and Inventory Inquiries initiated at the Resort sales centers.
• Reengineer the Legacy Reservation System to Service Oriented Architecture for the Web
• Technical Project Management for multiple development Projects with budget around $1,150,000.
• Manage the team performing Analysis, Design and implementation of and enhancements for
• Bi-Directional Rental Reservation and Inventory Interface between Bluegreen and Shell Vacation Club
• Near Real Time Reservation and Inventory Interfaces with GDS/Travel Partners/Interval International.
• Real Time Inventory Interface from application to external Revenue Management System.
• Real time Pricing Interface from external Revenue Management System to Web application.
• Modernization of Legacy based Reservation System using RPG, SQL Stored Procedures &
• Real time rental reservations from Oracle Marketing application using Web Services.

Confidential, Jacksonville, FL – -Tech Project Lead September 2005 – August 2006

• The Commercial Banking Application from FIS is used to automate the following business transactions.
• Front-Office Origination, Syndication, Deal Structuring and Documentation
• Credit Approval, Portfolio Monitoring and Trading with back-office servicing and accounting processes.
• Plan the detailed development tasks and deliverables needed to build the system components for the project
• Estimation of the design, software development and implementation tasks.
• Manage the development of Software Requirements Specifications & High Level/Low Level Design documents.
• Manage the technical tasks of geographically dispersed resources in NC, FL, VA, TX, CA, NV, IL and MA.
• Manage the Project Budget, Schedule and Scope and provide Weekly Status to Bank IT Management/Business.
• Followed Standard Software Process based on Six Sigma- DMAIC for making the System enhancements.
• Manage Installation and upgrade of the web server software required for SOA implementation.
• Manage the workload and deliverables of individuals performing the role of technical developer and Analyst.
• Lead Reengineering of the native enhancements to ACBS commercial banking application.
• Legacy modules were reengineered to Service Oriented architecture and a VB front end.
• Interacted with Business Users, performed Analysis and Designed a Graphical User Interface in Microsoft .
• Lead the Design and implementation of Web Services using Integrator, WAMs and VB
• Perform Code Review of code of project team members and ensure adherence to standards.
• Design/Develop Technical Test Approach and support Unit testing, SIT and UAT using Mercury Test Director
• Mentor Bank of America IT employees in Service Oriented Architecture Concepts using & .
• Lead Troubleshooting and resolution of complex web server environmental issues.

Confidential, Orlando, FL – Consultant March 2005 – September 2005

• Estimation and Task Definition for ‘Points Reporting and Tracking’ application for Disney Vacation Club.
• Enhancement and Maintenance tasks for various Disney Vacation Club and Property Management applications.
• The Applications are used to automate the following business transactions.
• Disney Vacation (Points Based) Reservations/Customer Service through the DVC Call Center
• Property Management for supporting the Guest experience at the various DVC Properties.
• Vacation Ownership Contract Processing and A/R for Collection of Ownership Dues.
• DVC Points Tracking and Reporting, Financial statement generation, Owner Activity Reporting
• Banking, Borrowing, Additional procurement, Transfer and Sale of Vacation Ownership Points.

Confidential, Dallas, TX - Systems Analyst February 2002 – March 2005

• The legacy Applications are used to automate the following business transactions.
• Customer Service through the call Center & Automated IVR Service using XML Interface to
• Warranty Contract Generation, Insurance Processing for Contract and Financial Dues A/R processing
• Repair Order Generation for Warranty Claims transmitted over Phone, Web application and XML feed.
• Estimation, Analysis, Design and implementation of for Web applications for following
• ‘WCPS Onine’ Extranet Portal for Warranty Contract Creation, Claims Processing and BI features.
• ‘Repair Master’ Internet application for self service registration of contracts sold at retail Outlets
• Development of ecommerce product catalog for warranty registration by AT & T Phone customers
• Technical Project Management for infrastructure improvements to aid web implementations.
• Re-engineering of VB, ASP, SQL based ecommerce systems to , RPG IV and for the Web
• Implementation of http Web Server configs, SSL, TCP/IP, Digital Certs, IFS Folders and SMTP.
• Implemented credit card processing solutions using RPG socket programs on the using Authorize