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Project Manager Resume

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Atlanta, GeorgiA

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Summary of Qualifications

  • Over six years project management experience leading cross-functional technical teams.
  • Proven success delivering campaigns in scope, on schedule, and within budget.
  • Excellent communication, organizational, and problem-solving skills.
  • Technical background; ability to comprehend complex IT project goals and activities.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia; Perth, Australia; Dubai, UAE | 2007- 2012
An international, $18M provider of software development and video systems integration services.

GM of Client Services/Sr. Project Manager | 2009 - 2012
Managed the end-to-end delivery of infrastructure communications projects. Responsible for the client experience, guiding the implementation of hardware and software from post-sale, through delivery, to go-live and support. Worked in close partnership with the cross-functional teams including sales, marketing, engineering, operations and support to execute as well as manage client relationships. Improved product development and delivery by monitoring schedules, scope, and delivery while enhancing project management processes. Supervised 5 direct and 20 indirect reports.

Major Accomplishments:

  • Directed the implementation of customized SQL embedded software applications with 3rd party enterprise systems.
  • Supervised offshore project resources planning and executing 24/7 workflows via MS Project.
  • Managed 6 to 8 concurrent projects at all times requiring tracking of billable hours ranging from 2,500 to 36,000 hours.
  • Standardized company project management practices utilizing PMBOK process group methodology and ERP software.
  • Conducted internal security and risk initiative revamping all IT infrastructure practices and procedures.
  • Spearheaded major software and hardware deployments for Georgia Health Sciences University, Cisco Systems, Time Warner Cable, Lockheed Martin, and Coca-Cola.

Project Manager | 2007-2009
Responsible for planning, organizing, directing, and controlling project activities for communications projects. Supervised installation, labor, and sub-contractors. Estimated and priced job charges. Worked with financial, contract management, and other management reporting tools to recognize project issues in advance to assure project profitability. Responsible for the quality of installation and overall delivery to the client. Managed 3 direct and 15 indirect reports.

Major Accomplishments:

  • Performed Change Management for enterprise network architecture at multiple clients simultaneously utilizing best practices.
  • Developed stakeholder management strategies relaying complex technology concepts and deliverables through Visio and SharePoint.
  • Managed 4 to 6 concurrent projects at all times requiring tracking of billable hours ranging from 1,000 to 12,000 hours.
  • Turned around project team, reversing 48 months of losses through introduction of project templates, SMEs, and quality audits.
  • Led software development and customization teams employing the Waterfall model.
  • Mentored junior project managers and developed employee training program and evaluation tools.

Confidential, Atlanta, Georgia | 2005-2007
A major international provider of software and hardware products.

Contractor - Network Engineer
Installed, configured, and maintained networking equipment in a $25M demonstration facility. Tracked and applied patches utilizing standard software packages and system utilities. Analyzed, diagnosed, and troubleshot multi-layered hardware/software problems. Prepared and ensured accuracy of documentation, procedure manuals, system backups and recovery. Assisted account managers and sales engineers in the planning and execution of customer facing product demonstrations.

Major Accomplishments:

  • Implemented routing, switching, voice, server, storage, wireless, security, and video networking equipment in enterprise LAN and WAN environments.
  • Applied equipment software configurations utilizing Cisco IOS, Cisco Web UI, and Cisco Configuration Professional.
  • Responsible for planning and tracking third party vendor projects ensuring all requirements delivered on time and within budget.
  • Led pilot migrations in lab environment to test processes, anticipate deployment challenges, and maximize efficiencies.

EDUCATION

Bachelor of Science in Business Administration

PROFESSIONAL DEVELOPMENT

Courses and Certifications:
Project Management Professional #1506585 | Cisco Foundation Express Sales Specialist | Cisco Sales Expert | InfoComm Essentials of A/V Technology | Extron Configurable Control Systems | Extron A/V Associate | Coursework towards Six Sigma Black Belt

Volunteer Work

Boys and Girls Club of Brookhaven | Angel Flight (Hurricane Katrina Disaster Relief) | Habitat for Humanity | The First Tee Organization

***Extensive List of Technical Skills Available Upon Request***

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