SUMMARY

• Multifaceted and result - driven professional with more than 20 years of solid IT experience from small to large scale projects using diverse project management methodologies, software and tools for various industries: insurance, financial, pharmaceutical, consumer services, government and non-profit organization.
• Strong knowledge of PMI standards and of the software development process.
• Proven technical project management skills with demonstrated, applied experience establishing and delivering complex projects.
• Experienced in production support, release management, ROI proposals and IT systems implementation.
• Excellent experience in leading project teams on multiple global software application development projects from conceptualization through post implementation.
• Solid experience in strategic planning, change management, issue/risk management, resource capacity planning, system implementations, and business operations.
• Exceptional reputation in cross-cultural communication, multi-department collaboration, and multi-cultural teams handling multi-discipline projects.
• Remarkable performance in assessing challenges, creating solutions, responding quickly to changing business requirements and handling complex responsibilities in a demanding work environment.
• Expert in business process reengineering using methodologies and reengineering concepts.
• Highly adept in the preparation of the different project deliverables: plans, schedules, cost estimates, requirements documentation, system documentation, training & users manuals and test deliverables.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering, data modeling and mapping.
• Numerous exposures to the different trainings ranging from technical to soft skills have led to above expectations performance in the various projects handled.
• Operates effectively, with a positive attitude, in a fast-paced, deadline-driven environment with the strong ability to drive results.
• Detail-oriented, extremely organized, and strong presentation skills.
• Strong risk assessment, negotiation and problem resolution skills.
• Proven ability to quickly earn the trust of sponsors and key stakeholders; remove barriers, influence stakeholders and enable teams to complete their objectives.
• Comfort with ambiguity, frequent change, and unpredictability.
• Excellent task management, organization, communication, relationship management and team collaboration skills.

TECHNICAL SKILLS

Project Management Software/Tools: MS Project, JIRA, Sharepoint, MS Office

Databases: Sybase Adaptive Server Enterprise 12.0/12.5, MS Access, MS SQL Server 2000, Oracle 8I/10I, Filenet Panagon

Languages: Java, Python, MS Visual Basic, MS Access, Crystal Reports, Clipper, Foxpro, HTML, Javascript, JSP, Servlets, Turbo C / C++/MS Visual C++, Turbo Pascal

Testing Tools: Mercury Loadrunner

Design Tools: Rational Rose, MS Visio, Coolbiz

Rule-Based: PegaRULES

Solutions/Applications Software: Siebel, Infor (Extensity) Expense Management System

Operating Systems: Windows, Mac OS, MS-Dos, Linux

Others: Kaltura, DB Artisan, Acrobat Activex DLL & Activex Exe, Distributed Component Object Model, MS Transaction Server

PROFESSIONAL EXPERIENCE

Confidential, NY

Project/Delivery Manager

Responsibilities:

• Responsible for the successful application delivery and implementation of the Shared Shelf for Confidential (SSA) amidst limited resources with careful management of the conflicting constraints against other internal and external application. SSA is anenterprise-wide media management solution that enables Confidential and contributors to upload, catalog, share and publish their digital collections of various formats for images, videos, audio, and metadata.
• Managed the integration of the three media magement systems: Confidential Digital Asset Management (ADAM Web), Confidential Digital Library (ADL) and SSA; all of which are built using Java, Python, Kaltura and Oracle.
• Managed the collaboration of the offshore development team of 10 from Pakistan, the onshore technical team of 8 in our downtown office, the remote development team of 3 situated in Princeton, NJ, and the onshore and offshore QA team of 5.
• Worked with directors, other delivery managers, technical, quality assurance, and user services teams to capture user requirements and business processes and implement streamlined workflows and practices.
• Migrated legacy collections from ADL to SSA and loaded new collections to SSA for publishing to ADL.
• Assisted the CIO in planning, monitoring, managing and delivering digital products and tools.
• Enabled continuous improvement through trend reporting analysis and metrics management.
• Managed and communicated the status of active and pending projects to all stakeholders on a regular basis, including business stakeholders, technology enterprise architecture and dvelopment teams.
• Responsible for project success of and day-to-day project execution of in-house applications.
• Developed and provided both MS Project and Excel schedules containing the appropriate level of detail for tasks and resources needed for all projects to assure they are successfully completed on time and within budget to directors and account managers.
• Project management tools used were MS Project, Excel, Word, JIRA and Sharepoint.

Confidential, New York, NY

Project Manager

Responsibilities:

• Responsible for the successful application configuration, delivery and production support of Astrazeneca’s travel and expense management system using Infor Extensity package system deployed to the 16 Astrazeneca European countries including Switzerland, Italy, Germany, Sweden, Finland, Denmark, Netherlands, Belgium, Ireland, Norway, Spain, France, UKMC, UKBS, Portugal and Austria.
• Onshore coordinator of the development teams of 10 in Headstrong Sunnyvale, 7 in Manila, Philippines and 4 in India, and the client team of 12.
• Ensured creation, identification, prioritization and sign off of business requirements.
• Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost and quality parameters
• Monitored progress, schedule, budget and manpower resource planning.
• Proactively managed and mitigated issues and risks.
• Managed organization resources efficiently - time, people and budget.
• Managed team and project in accordance with the processes and methodology set forth by the PMO.
• Assisted with the critical system outages, software upgrades, and capacity planning.
• Managed and communicated with the business executives, software experts, help desks, and data source teams in a 24x7 availability environment.
• Successfully managed the delivery of projects including end-to-end management, from needs analysis and requireents gathering through development and user acceptance testing and training.
• Methodologies used were prototyping, agile and extreme programming.
• Business modeling/designing tool used was MS Visio.
• Maintained MS Project schedules that identify the appropriate level of detail all required tasks and resources needed to drive projects to successful completion, on time and on budget.

Confidential, New York, NY

Senior Consultant

Responsibilities:

• Integrated the data for Bank of New York and Mellon merge, ensuring data accuracy.
• Worked closely with the teams developing financial applications for reporting, charting, analytics, search and decision science.
• Actively collaborated with Product Managers and the SME’s of Big Data and analytic teams to drive design, development and deployment of a BI architecture by establishing common policies and standards.
• Conducted requirement reviews and makes recommendations regarding the development and implementation of DW/BI applications.
• Generated reports for data analysis activities.
• Actively solicited information from users on their data and analysis needs.
• Provided user and technical support.
• Established and developed proper documentation for the data administration and quality.

Confidential

Project/Delivery Manager, Test Manager, Lead Business Analyst

Responsibilities:

• Developed, delivered and implemented a PEGA rule-based system for the American Insurance Group’s personal property line of business for implementation in their offices in Singapore, Malaysia and Thailand.
• Led the on-site approval, acceptance, implementation and production support of the HK S3 (Strategic System of Suites) Project in Confidential Hong Kong. The HK S3 project consisted of the following: GOAL/D (database): CL (commercial lines system), Aegis2 (claims system), ORION (referential table update), SecAdmin (user access), S3X/S3B (policy issuance), and SDI (data extraction and report generation).
• Responsible for the acceptance of the Business Requirements Documents (BRD) for use in the configuration of the PegaRules to suit the company’s business requirements
• Conducted workshops with the Regional Operations Committee together with the representatives from Singapore, Malaysia, Thailand and Hong Kong.
• Identified user requirements and provided user requirements traceability matrix.
• Translated the approved Business Requirements Definition to Use Cases and Design Briefs.
• Prepared test specifications: Test Plan, Test Cases, Test Scripts; systems documentation and users manual.
• Conducted QA of all deliverables and applications.
• Performed System, Integration, Regression and Users Acceptance Testing.
• Performed SDI run and OGIS Parallel Testing with Confidential New York.
• Conducted integration of PLNet eHome with eAuto eCashman, CRM, AEGIS/Claims, SDI and OGIS.
• Ensured proper transition to the production support team and impacted business areas.
• Facilitated production and post implementation tasks, and project review/”lessons learned”.
• Facilitated project communication including risks, issues and deviations from the signed-off project plan.
• Confirmed achievement of objectives, verified and documented project results to formalize acceptance by the users and sponsor.
• Onshore coordinator among HK and SG BAs, users and MRTC Development Team of 60.
• Built trust by leading with integrity and quality of deliverables.
• Received customer “kudos” for an above expectations performance on the successful application delivery to the four contries.
• Heavy usage of MS Project and Excel to monitor the schedule and test results; identifying the percent to completion.

Confidential

Project Manager

Responsibilities:

• Promoted to Project Manager from an acting project manager after three months of exceptional performance in managing a team of 5 systems analysts and 12 programmers, and for the outstanding project coordination, collaboration and communication.
• Worked closely with business stakeholders, vendor teams, contract management, other software development managers, delivery managers, technical leads, development teams, and test leads to gather estimates, develop work breakdown structures, secure and level resources, assign tasks, and develop timelines that may be integrated into larger project plans.
• Managed the Land Titling Computerization Project for the Land Registration Authority -- the entire SDLC from initiating, planning, executing, monitoring and controlling, and closing.
• Accurately scoped out length and difficulty of tasks and projects, created manageable objectives and goals, and ensured appropriate resource allocation to deliver on time and within budget.
• Tracked internal and vendor activities against the timeline, proactively communicate status, issues, risks and coordinate activities.
• Used interpersonal styles and communciation methods to inspire and persuade others to commit to my way of thinking, without always using formal authority, but leads appropriately given the situation and with the use of a collaborative style.
• Converted land titles and supporting documents for the 162 Registry of Deeds and the Central Office.
• Responsible for the user acceptance of the Conversion and Test System by the LRA, Philippines and the Standard Conversion System by the Supreme Court of Seoul, Korea.
• Managed team of over 50 members in accordance with the systems development and test standards.
• Conducted workshops, presentation and training to client and users.
• Provided onshore coordination between LG CNS HQ in Seoul Korea and Philippines.
• Involved in RFP/RFI/bid proposals for various government projects in the Philippines and South Korea.
• Attended a class to learn the Korean language prior to deployment in Seoul, Korea.
• Business modeling/designing tool used were Rational Rose, Coolbiz and MS Visio.
• Implementation used various methodologies like waterfall, prototyping, and iterative and incremental development.
• Trained on MS Project to efficiently and effectively monitor the complex and huge project with all its tasks and resources ensuring sufficient and timely project support.