OBJECTIVE

• To obtain a challenging position that provides me opportunities to explore my knowledge skills to the extreme levels of my ability and to continually upgrade myself to the highest levels of expertise enabling the organization to achieve its target and growth.

SUMMARY

• Around 15+ years of experience encompassing a wide range of skill set, roles in EDI technology and tools and also has good hands - on experience in Enterprise Monitoring tools like Dynatrace, Dots, Doctor and Splunk
• Certified in CSM, AWS Cloud Practitioner and Wipro Project Management
• Successfully managing multiple towers with 100+ resources and managing multiple Projects in the current account with proven leadership skills to meet agreed customer deadlines and deliverables
• Expert on Customer management, Risk Management, Stakeholder Management, Vendor Management, Release Management and People Management
• Delivered many automation tools that increased performance with cost saving and was appreciated as great value add to the customer using VB Macros and EDI Inbuilt tools
• Have a very good exposure and working experience on multiple EDI tools like Gentran, TLi, See Burger, Extol and EDIFECS. Good knowledge on Sterling Integrator tool.
• Strong knowledge in EDI mapping and Interfaced with the customer for requirements gathering, testing, production movements.
• Experience in working on AS400 platform and ERP JDEdwards and communication protocols like FTP,SFTP and Secure Transport
• Implementation of new Clients & Partners, setting up new map and implement 850,810,856,844,852,867,855,834 transactions.
• Perform support activities for daily / monthly reporting, Handle daily B2B Challenges for different regions, Monitor GXS, JDEdwardsapplication and production data
• Good working experience in Healthcare, PBM and Retail domain
• Excellent Communication Skills, self-motivated, quick learner, good team player and have leadership qualities.

TECHNICAL SKILLS

Technologies: AWS, EDI - EDIFECS/Gentran/TLI/Extol/SeeBurger/SI, VB Macros

Operating System: AS400, Windows XP, Unix OS support

Protocols: FTP, SFTP, Secure Transport, Perl scripts

Tools: HOLMES AI Tool, Dynatrace, DOTS, DOCTOR, Splunk, Oracle Enterprise Manager, Solarwinds

PROFESSIONAL EXPERIENCE

Confidential, CT

Delivery Manager

Responsibilities:

• Successfully playing Onsite Delivery manager role for Delivery and Operations in Confidential account for multiple towers which consists of 135+ applications and 100+ team members which comprises various technologies like EDI, Mainframe, Java, .Net, OFM and Openshift
• Demonstrated good leadership skills, client communication skills, People management, Resource management, decision making skills and handled critical situations in the project and gained trust and confidence from customer.
• Being Automation Lead, Initiating automation opportunities and working with Wipro HOLMES Artificial Intelligence Tools to save manual efforts and provide value additions.
• Proactively identify improvements in applications to avoid repletion of failures in production and minimize business impact. Articulate technical opinions and solutions to clients.
• Perform Scoping and sizing activities from a demand perspective using Project Management Estimation techniques
• Primary point of contact for Onshore and Offshore teams for daily operations.
• Actively participate in steering committee and project governance meetings. Presenting Daily Status Reports (DSR), Weekly Status Reports (WSR) & Monthly Status Reports (MSR) to Customer higher leadership teams
• Manage work queues in HP Service Manager Tool (HPSM), ServiceNext tool and coordinate team efforts
• Monitor and provide support to workflows and provide expert knowledge on all workflow designs
• Ensure continuous application monitoring and staff availability - 24x7x365
• Maintain SLA, KPI metrics for all priorities (P1, P2, P3) and hence ensuring no business impact
• Initiates the bridge call with all upstream and downstream application teams and all relevant stakeholders to fix issue at early stages and ensure successful deliverable
• Execute and/or escalate problem management procedures as necessary.
• Manage internal escalations and resolutions
• Ensure staffing, technology and skill levels are adequate to achieve contract objectives
• Provide and drive all run time improvements for all pre and post application releases.
• Mentor and guide the teams in bringing in synergies across development and production support teams
• Responsible for on boarding new members into the team. Being a certified Lean facilitator, propose innovative solutions for repetitive production tickets/incident and problem management
• Follow industry best practices and achieve continuous process improvements in projects.

Confidential, Chicago IL

Project Manager

Responsibilities:

• SME on requirement gathering, Converting process flow to design document, end to end analysis on files and the data transformation from one server to another.
• Monitoring of applications, Design for minor enhancements, Coordination with global teams, Resolution of incidents reported by application users.
• Programming scripts to automate flow of data through communication protocols like Secured FTP, FTP/PGP and Secure Transport
• Direct communication with Clients/customers for Onboarding partners, testing the new file transfer process and post production support issues.
• Involved in Estimation and Scheduling the migration timeline
• Lead the migration project on Agile SDLC model
• Managing the production support portfolio and the project deliverables
• Excellent Communication Skills, self-motivated, quick learner, good team player with leadership qualities
• SPOC for Vendor Management activities
• End to End Data automation using Visual Basic for Application(VBA) programming
• Performed Data-driven testing using data sources from database, excel files.
• Have strong knowledge in Manual & Automation testing for System, Integration, Functional, Regression, Performance, UAT and database testing
• Designed, planned and executed test plans, scripts, test cases, test estimates, test schedule, test strategy for validation of Business & Technical requirements
• Created and maintained test scripts/procedures from use cases, system interface designs, business process flows and other requirements documentation
• Excellent Communication Skills, self-motivated, quick learner, good team player with leadership qualities

Confidential, Deerfield IL

Tech Lead

Environment: TLi on AS400

Responsibilities:

• Daily Production monitoring and Production support
• Development of new map-interfaces in TLi
• Development and testing of maps involving EDI transactions 850,810,856,855,867,844,845
• Also worked/involved in ERP JDEdwards.
• Daily bug fix in EDI data and backened data in JDE
• Involved in clean up activity in JDE tables and backened data
• Analysis of jobs and AS400 programs for root cause analysis of issues
• Creating error reports and clean up reports
• Resolving tickets created by users

Confidential, Bloomingdale IL

Project Engineer

Environment: Gentran on WINDOWS XP, See Burger on Windows XP

Responsibilities:

• Daily Monitoring of Gentran Production data
• Daily Support activities
• Development of EDI maps using Gentran
• End to end testing of EDI maps which involves the transactions 850,810,856,997
• Bug Fixes
• Root cause analysis of issues created by the clients
• Involvement with customer on incidents resolution
• Daily Report generation of group jobs and delivery of monthly and weekly data
• Requirement gathering, preparation of technical specification
• Development of new map-interfaces in Seeburger, unit testing, Integration testing
• Testing of interfaces with SAP in order to implement the same in Seeburger.
• Understanding the business logic involved in the existing TLE maps and implementing it in Seeburger

Confidential, Dublin OH

Project Engineer

Environment: Gentran on AS/400

Responsibilities:

• Daily Monitoring of Production data, Robot jobs
• GXS monitoring
• Implementations of new Clients & Partners
• Implementation of new map setups for various partners
• Implementations of the transactions like 850,810,856,844,852,867
• Prepared Weekly and Monthly reports
• Resolving incidents and tickets created by end users
• Handled trading partner configuration
• Trading partner setup in GXS Van

Confidential, Bloomingdale IL

Project Engineer

Environment: Seeburger on Windows

Responsibilities:

• Requirement gathering
• Preparation of technical specification
• Development of new map-interfaces in Seeburger
• Involved in development and testing including unit testing and Integration testing.
• Testing of interfaces with SAP in order to implement the same in Seeburger.
• Understanding the business logic involved in the existing Gentran maps and implementing it in Seeburger

Confidential, NA

Project Engineer

Environment: EXTOL on AS/400

Responsibilities:

• Handling Daily B2B Challenges for different regions
• Creating Customized Reports
• Maintaining the jobs that are running in the robot
• Creating Trading Partner setup
• Daily production monitoring
• Report generation of both Robot jobs and daily production data
• Analysis of issues
• Resolving incidents and tickets