Operations Team Lead Resume

CAREER SUMMARY

Professional experience working in a fast-pace environment demanding strong organizational,
technical, and interpersonal skills; Confident and poised in interactions with individual at all levels;
Strong problem solving skills with attentive to detail and accuracy; Trustworthy, ethical, and committed
team player; Able to multi-task effectively; Detail-oriented and resourceful in completing projects.

PROFESSIONAL EXPERIENCE

Confidential, Baton Rouge, La. 2011
Manager

Responsible for the administration and efficient daily operation of a center, including
operations, lending, collections, product sales, customer service, and safety in accordance with
the company objectives. Develop new business by offering payday loans, check cashing,
money orders, money transfers, bill pay, money reloadable prepaid master cards and other
products or services that the company offers.
Supervise and schedule employee to ensure proper center coverage.
Train, coach, and manage center employee in all company policies of the center.
Solve problems that affect the service, efficiency, and productivity of the center.
Collects on delinquent accounts, ensure the highest level of customer service is provided, make
bank account deposits, balance cash drawer, and check 21.

Confidential. 1988-2010
Operations Team Lead

Train specialist and associates on the various duties that were performed in the department;
Perform alternative scheduling of staff; Provide input to proper authority regarding operation associates performance; Cooperated and developed special projects in the department to help minimize work loads.
Report cash transactions in excess of 10,000 to IRS; Verify teller reports, research and correct errors prepared by banking centers in each region; Monitor suspicious banking activities.
Assist administrator in clerical duties.
Assist with out of balance situations, Research deposits.
Verify legal documents that are required for eligibility, collect missing information, compile documents, Research title, Research data.
Customer service, Data entry, Reconcile reports, Audit Reports, Special projects, Billing, Make payments.
Work escalations sent by the banker to solve problems, Perform account maintenance to signature cards, update and correct customer TIN records to be in compliance with tax reporting regulations.
Verify social security numbers and names to generate 1099 Interest forms for mail out in the previous year, Place back up with holding on interest bearing accounts in order to reply with the IRS.

SKILLS

Microsoft Office, Taxport, Microsoft Outlook, Internet Explorer, Data Entry, 10 key by touch,
Research, Typing.

EDUCATION
Confidential Technical School